We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joachim Error: Redirect URI mismatch​Closed   Amelia   Updated February 27, 2019 at 10:39am   13 Most recent comment from Isidora Markovic:Hi ejincollective, When you are posting on ticket that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will he ... German Rodriguez Customization TablesClosed Pre-purchase questions for wpDataTables   Updated February 27, 2019 at 10:38am   4 Most recent comment from Isidora Markovic:Hi German,Please note that standard item support (as defined by Envato's definition of support)(when you buy plugin) does not include: - Customization services; - Installation services; - Writing My ... Marcus LanguageClosed   Amelia   Updated February 27, 2019 at 10:33am   2 Most recent comment from Isidora Markovic:Hi Marcus,Thank you for your purchase.Yes there is a couple of ways. If you change language in WordPress settings and if is available translation in our plugin for that language then plugin will be t ... Chris McDaniel Missing plugins for wpDataTables?Closed   wpDataTables   Updated February 27, 2019 at 9:56am   3 Most recent comment from Aleksandar Vuković:Hello Chris.Thank you for your purchase.I'm glad you found the conflict and sorted it out. If you have any more issues or questions feel free to open a new ticket, we will gladly help.Best regards. monoazulweb Images not showing on paginationClosed   wpDataTables   Updated February 27, 2019 at 9:55am   10 Most recent comment from Aleksandar Vuković:Great news, monoazulweb.Thanks for letting me know.Best regards. gjindancer Updating to wp_postmetaClosed   wpDataTables   Updated February 27, 2019 at 7:24am   2 Most recent comment from Aleksandar Vuković:Hello Dan.Thank you for your purchase.Please note these limitations on editing tables with wpDataTables: Only one MySQL table can be edited at a time. Queries from multiple tables with joins cannot be ... Carmen paypal functionalityClosed   Amelia   Updated February 26, 2019 at 4:21pm   10 Most recent comment from Isidora Markovic:Hi Carmen, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. If you are satisfied with our support or plugin, we'd greatly appreciate ... Jrm57 PaypalClosed   Amelia   Updated February 26, 2019 at 4:00pm   6 Most recent comment from Miloš Jovanović:Hi Jeremy,You are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this  link.It means a lot to us. Thanks.Best reg ... stigbarrett TranslateClosed   wpDataTables   Updated February 26, 2019 at 1:09pm   2 Most recent comment from Aleksandar Vuković:Hello stigbarrett.Thank you for your purchase.If you can't find it in the .po file, or if the changes don't take effect, you can open wp-content/plugins/wpdatatables/source/class.wpdatatable.php aroun ... Zach Kinsey Plugin not working from JS ErrorClosed   Amelia   Updated February 26, 2019 at 11:56am   4 Most recent comment from Miloš Jovanović:HI Zach,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve th ... James Stone Linked Float numbers changed on importClosed   wpDataTables   Updated February 26, 2019 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hi James.You can set the column type to be string and it'll display the values as they are being displayed in Google Spreadsheet.If you need it to be Float after all, you'd need to change the number f ... Daniel Editing WP Post not working in your demoClosed Pre-purchase questions for wpDataTables   Updated February 26, 2019 at 11:26am   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your inquire. If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems wi ... James Stone Add span tag to cell contentClosed   wpDataTables   Updated February 26, 2019 at 10:45am   8 Most recent comment from Aleksandar Vuković:Alright James.Sorry I couldn't be of any more help. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Janzen Edward Table doesn't exist on databaseClosed   wpDataTables   Updated February 26, 2019 at 9:47am   4 Most recent comment from Aleksandar Vuković:Hello Janzen. I logged in, and saw the issue. So I decided to create a table manually adding one by one column. Turns out that columns "Austrittsgrund" and "Routenplaner" are the ones causing the erro ... Joseph Amelia + WoocommerceClosed Pre-purchase questions for Amelia   Updated February 25, 2019 at 2:48pm   2 Most recent comment from [deleted]:Hi Joseph,Thank you for your interest in our plugin and sorry for our late answer, we had non-working days.We have the integration with WooCommerce but I am not sure what do you want to achieve. Can y ...