We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

matrix2012ireland Email NotificationClosed   Amelia   Updated March 1, 2019 at 11:53am   2 Most recent comment from Isidora Markovic:Hi matrix2012ireland,Thank you for your purchase.Unfortunately at the moment there’s no built-in solution, but it is possible if you hardcoded as cc in email. If you are interesting about this wo ... Mark Spector Broken!!Closed   Powerful Filters for wpDataTables   Updated March 1, 2019 at 11:52am   5 Most recent comment from Aleksandar Vuković:Alright, Mark.Closing this one.Kind regards. Kahti Demba REST api - What is the api url?Closed Pre-purchase questions for Amelia   Updated March 1, 2019 at 11:34am   2 Most recent comment from [deleted]:Hi Kahti,I have answered to you on the other ticket so I will close this one.Best regards. Grupo Mercadeo Custom fields are not displayed in emails sent through notifications.Closed   Amelia   Updated March 1, 2019 at 10:33am   29 Most recent comment from Miloš Jovanović:HI Grupo,Unfortunately something like this is not possible with the plugin built in features at the moment.It would be great if you could suggest this feature on our features list here. We plan to f ... Steven Mitchell Booking Multiple SlotsClosed Pre-purchase questions for Amelia   Updated March 1, 2019 at 10:30am   2 Most recent comment from [deleted]:Hi Steven,Thank you for your interest in our plugin.Unfortunately, at the moment we don't have the option for users to choose how long they want to book. The only way to allow something like this is ... Johanna Coupon CodeClosed   Amelia   Updated March 1, 2019 at 10:13am   5 Most recent comment from Isidora Markovic:Hi Johanna,You are welcome.From version 1.3.3 are implemented new shortcode options: [ameliabooking category=ID], [ameliabooking service=ID], [ameliabooking employee=ID], [ameliabooking location=ID] ... Plasmid69 wdt.frontend.min.js?ver=2.4 errorClosed   wpDataTables   Updated March 1, 2019 at 10:12am   6 Most recent comment from Aleksandar Vuković:Great news Robert.Thanks for letting me know!If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and l ... chrisjlor Google SheetsClosed   wpDataTables   Updated March 1, 2019 at 10:01am   2 Most recent comment from Aleksandar Vuković:Hi Chris.Thank you for your purchase.Unfortunately, I don't have the permission to view the file attached to this ticket:https://docs.google.com/spreadsheets/d/1pNJc3gKeN9BS5VdKSHXdi5kBH19uVGeDJXX5y ... homemadebyx Support TicketsClosed   wpDataTables   Updated March 1, 2019 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hi again, homemadebyx. Don't worry, the tickets will close automatically after two weeks of no activity (replies) in it. Best regards. homemadebyx Creating a chartClosed   wpDataTables   Updated March 1, 2019 at 9:53am   4 Most recent comment from Aleksandar Vuković:Hello again homemadebyx.Yeah, Ticksy didn't update their certificate, so no one was able to post anything.You are welcome. Glad that we solved the issue. If you have any more issues or questions fee ... Kassoum ZOROM Fatal in Gravity Forms integration for wpDataTablesClosed   Gravity Forms integration for wpDataTables   Updated March 1, 2019 at 8:41am   2 Most recent comment from Aleksandar Vuković:Hello Kassoum ZOROM.Thank you for your purchase.Can you share a bit more info with us, please? When did this error occur; is it happening in Gravity forms, or in wpDataTables when you try to create a ... gf_bryan Trouble Creating Table from Data Source CSVClosed   wpDataTables   Updated March 1, 2019 at 8:37am   5 Most recent comment from Aleksandar Vuković:And here's the attachment, sorry.Best regards. mks222 Upgrading causes filters to disappearClosed   wpDataTables   Updated March 1, 2019 at 8:22am   6 Most recent comment from Aleksandar Vuković:Great news, mks222.You're welcome, glad I could help.If you have any more questions or issues, please feel free to reach out to us, we'll gladly help.Best regards. Martin FilterClosed   wpDataTables   Updated February 28, 2019 at 1:37pm   6 Most recent comment from Aleksandar Vuković:Hi Martin.Sorry, but we don't have that date format in wpDataTables.You can check out the available formats in main settings:Sorry if this causes any inconvenience.Best regards. iconicreklama Woocommerce templatesClosed   Amelia   Updated February 28, 2019 at 1:15pm   4 Most recent comment from Isidora Markovic:Hi iconicreklama,You can send us WP- LOGIN credentials (you can write credentials here, but please check PRIVATE replay so nobody can see it except us), so we can check some proper solution, but som ...