We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jonathan SMS NotificationsClosed Pre-purchase questions for Amelia   Updated March 1, 2019 at 3:45pm   2 Most recent comment from [deleted]:Hi Jonathan,Thank you for your interest in our plugin.You can take a look on our demo site here. Go to the Notifications page, open SMS notifications and sign up to enter, there you will see SMS opti ... Nahuel LENGUAGEClosed Pre-purchase questions for Amelia   Updated March 1, 2019 at 3:19pm   2 Most recent comment from [deleted]:Hi Nahuel,Thank you for your interest in our plugin.We have the Spanish translation. Once you install the plugin you can change the plugin language in the WordPress General settings under the option S ... Andreas Ursprunger timezone and redirectionClosed   Amelia   Updated March 1, 2019 at 3:02pm   4 Most recent comment from Miloš Jovanović:Hi Andi,No problem at all, that's why we are here, to helpIf you have any more issues feel free to open a new ticket, we will gladly help.If you like our plugin and support we'd greatly appreciate it ... Hayley Roper bookingsClosed Pre-purchase questions for Amelia   Updated March 1, 2019 at 2:55pm   2 Most recent comment from [deleted]:Hi Hayley,As I can see you have our full plugin version. In the previous ticket I have sent you a possible solution. Please try it and tell me if you still have the same issue.If the issue still exist ... ddanova wpmlClosed   Amelia   Updated March 1, 2019 at 2:28pm   4 Most recent comment from Miloš Jovanović:HI ddanova,Sorry for misunderstanding.Unfortunately the names of the services are not translatable by the wpml at the moment but we will work on adding this feature for the future update of the plugi ... Grupo Mercadeo They do not charge the extras of the services services Traducciones de services SustantivoFrecuencia lasservicios services Ver también servicesClosed   Amelia   Updated March 1, 2019 at 2:18pm   8 Most recent comment from Isidora Markovic:Hi Grupo,Yes we now see steps that you take. We test it in our local environment and also on test live serves and I can confirm that there is an issue on our side. It is forward to my development te ... Steve Google CalendarClosed   Amelia   Updated March 1, 2019 at 1:39pm   6 Most recent comment from Isidora Markovic:Hi Steve, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Review ... Liam Classes - advance bookingsClosed Pre-purchase questions for Amelia   Updated March 1, 2019 at 1:27pm   2 Most recent comment from [deleted]:Hi Liam,Thank you for your interest in our plugin.Unfortunately something like this is not possible with our plugin at the moment. Currently customers can only schedule one appointment and pay for it. ... Kai Outlook Sync?Closed Pre-purchase questions for Amelia   Updated March 1, 2019 at 1:16pm   2 Most recent comment from [deleted]:Hi Kai,Thank you for your interest in our plugin.Unfortunately, there is just Google Calendar sync at the moment, only customers can add the appointment to their Outlook calendar but employee cannot d ... hbgit DB Connection Settings not savedClosed   wpDataTables   Updated March 1, 2019 at 1:06pm   8 Most recent comment from Aleksandar Vuković:Hi Kent.Can you please check your server log and get back to me?It's really strange that it tests good, and it still won't connect to it with the changes in config.inc.php.Best regards. Kai 1 Employee shows up frontendClosed   Amelia   Updated March 1, 2019 at 12:25pm   8 Most recent comment from Miloš Jovanović:HI Kai,The pleasure is all mineYou too, have a great weekend.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. � ... Hayley Roper calenderClosed Pre-purchase questions for Amelia   Updated March 1, 2019 at 12:22pm   2 Most recent comment from [deleted]:Hi Hayley,I have answered you to the other ticket so I will close this one and we can continue there investigating this issue.Best regards. Hayley Roper employeesClosed Pre-purchase questions for Amelia   Updated March 1, 2019 at 12:21pm   2 Most recent comment from [deleted]:Hi Hayley,You need to check the time zone that is set in the WordPress General Settings, because if it isn't set like it is the time zone from where you are trying to book then maybe this is the reaso ... Xavi Algovia Calendar Sync - Recurring eventsClosed   Amelia   Updated March 1, 2019 at 12:16pm   3 Most recent comment from Isidora Markovic:Hi Xavi,Thank you for your purchase.I am glad that you found what cause the issue. Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if the ... diewebmiss Display of imagesClosed   wpDataTables   Updated March 1, 2019 at 11:53am   2 Most recent comment from Aleksandar Vuković:Hello diewebmiss.Thank you for your purchase.Yes, it is possible. You just need to set the tablet width to be a greater value (1920 for example).Please take a look at the video in our documentation, ...