As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Steven Scaffidi Service times over midnightClosed   Amelia   Updated April 15, 2019 at 10:31am   4 Most recent comment from Miloš Jovanović:HI Steven,Sorry for late response, we are not working on weekends.I can not tell you exactly the date when this will be out, but I can tell that the this option is on our top list priority for futur ... Bertrand Escaffre remove mandatory for last name customer side fornt end formClosed   Amelia   Updated April 15, 2019 at 9:04am   6 Most recent comment from Isidora Markovic:Hi Bertrand,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You can follow our Changelog page and also you can join our community a ... vitohbk translationClosed   Amelia   Updated April 15, 2019 at 9:01am   4 Most recent comment from Miloš Jovanović:HI vitohbk,You are welcome.Best regards. legasthenie Show DatabaseClosed   wpDataTables   Updated April 15, 2019 at 7:33am   2 Most recent comment from Aleksandar Vuković:Hello Mario.Thank you for your purchase.I believe this question should be turned to that other plugin's team. This is a simple short-code and maybe there are settings in that other plugin where ... Milton I need the clients address in the booking form.Closed Pre-purchase questions for Amelia   Updated April 12, 2019 at 1:58pm   2 Most recent comment from [deleted]:Hi Milton,Thank you for your interest in our plugin.1) The address field is not part of the default booking form, but we have option for adding custom fields to the booking form so you can add field w ... Arturas Can't create a table by importing data from a data sourceClosed   wpDataTables   Updated April 12, 2019 at 11:28am   17 Most recent comment from Aleksandar Vuković:Hello again Arturas.You're welcome.The other ticket you have is already closed, and I'll close this one out now.Please feel free to reach out to us if you have any further questions or issu ... Svinauh How to insert into a cell of the table video from google drive?Closed   wpDataTables   Updated April 12, 2019 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hi again Svinauh.Can you please point me to the table where this happens?Also, if I understood you correctly - the video doesn't show up, but instead a link to the video, correct?Best regards. Todor Questionnaires?Closed Pre-purchase questions for Amelia   Updated April 12, 2019 at 10:37am   4 Most recent comment from [deleted]:Hi Todor,Unfortunately something like this is not possible with Amelia at the moment, only in the form that I have described below.Best regards. Luke Force Google Calendar Customer LocationClosed Pre-purchase questions for Amelia   Updated April 12, 2019 at 10:35am   4 Most recent comment from [deleted]:Hi Luke,Once you purchase the plugin you can open the ticket in Amelia section of this support platform and our technical support will send you the modification. The modification is change in the code ... Fabian AppointmensClosed   Amelia   Updated April 12, 2019 at 10:34am   2 Most recent comment from Miloš Jovanović:Hi Fabian,Thank you for your purchase.1.Sorry to disappoint you but it is not possible to hide the time slots from the customers at the moment.2.This can be achievable, you will nee to make 3 periods ... Svinauh In the backend, the documentation button overlaps the table.Closed   wpDataTables   Updated April 12, 2019 at 10:21am   8 Most recent comment from Aleksandar Vuković:Hi Svinauh.I believe I did get it sorted out, but put that aside - there's some javascript adding height. Maybe it's even coming from that "My Private Site" plugin, I wouldn't know. ... alessiocornale How to show booked appointments to the customer by front-endClosed   Amelia   Updated April 12, 2019 at 9:53am   2 Most recent comment from Miloš Jovanović:Hi alessiocornale,Thank you for your purchase.Sorry to disappoint you but something like this is not possible to achieve with the plugin built in features at the moment.We have a plan to implement fr ... TheRealionaire The booking wizard doesn't show up on the frontendClosed   Amelia   Updated April 12, 2019 at 9:51am   2 Most recent comment from Isidora Markovic:Hi TheRealionaire,Thank you for your purchase.We check link that you provide, and we can see that our plugin is working fine. (attachment)Can you please try to clear your browser cache or try to open ... Brett Impoting xml files & Time CalcsClosed Pre-purchase questions for wpDataTables   Updated April 12, 2019 at 9:23am   4 Most recent comment from Aleksandar Vuković:Hello Brett.I replicated your Form on my end, and I'm sorry to say that doing this is not possible with plugin's built in features.The form would create two separate columns and conditiona ... Patrick Missing option in notification settingsClosed   Amelia   Updated April 12, 2019 at 9:12am   4 Most recent comment from Isidora Markovic:Hi Patrick,You are welcome.No you will not delete your data because it is already saved in database. There is only two ways how you can remove (lose) data: First if you delete all data throw our plu ...