We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rafael Gonzalez Multiple appointments at onceClosed   Amelia   Updated March 28, 2019 at 8:55am   2 Most recent comment from Miloš Jovanović:HI Rafael,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.It would be great if you ... Hemml Display user nameClosed   wpDataTables   Updated March 28, 2019 at 8:32am   4 Most recent comment from Aleksandar Vuković:Hi again Hemml.I don't know why it's not working for you. Let's go through it step by step.You created a table in PHPMyAdmin which has the user's name and each user has his unique ... aimkbe Where are the IDs????Closed   Amelia   Updated March 28, 2019 at 8:28am   3 Most recent comment from Isidora Markovic:Hi aimkbe,Thank you for your purchase.I am glad that you find a solution.You can find detail instruction about Front-end views in our documentation: Booking search viewServices catalog viewStep-by-s ... Julien Houyet Send mail notificationClosed   Amelia   Updated March 27, 2019 at 5:41pm   33 Most recent comment from Julien Houyet:Hello, yes I change plugins! Thanks for your help ! :)Best regards Alan booking multiple datesClosed Pre-purchase questions for Amelia   Updated March 27, 2019 at 3:25pm   2 Most recent comment from [deleted]:Hi Alan,Thank you for your interest in our plugin.Unfortunately at the moment our plugin doesn't support multi-days bookings, only booking of time slots in one day is possible. We do have this fe ... realsol I love your filtersClosed   wpDataTables   Updated March 27, 2019 at 11:59am   4 Most recent comment from Aleksandar Vuković:Hi realsol.Well, yeah. It's all there in our documentation.Please note that we have a fully-featured 'sandbox' site where one can try plugin's features before purchase, a free ver ... ipower gmbh Services not shownClosed   Amelia   Updated March 27, 2019 at 11:57am   9 Most recent comment from Miloš Jovanović:HI ipower,I just checked with my team about this issue.Unfortunately at the moment our shortcode will not work properly in the popup menu like you have on your page.For now my suggestion is to make t ... vaclavkrizek Customer cancelClosed   Amelia   Updated March 27, 2019 at 10:38am   10 Most recent comment from Miloš Jovanović:HI michal,Sorry to disappoint you but at the moment something like this is not possible to achieve with the plugin built in features at the moment.It would be great if you could suggest this feature ... Ludwig Arcache Give Amelia permissions to EditorsClosed   Amelia   Updated March 27, 2019 at 10:25am   2 Most recent comment from Isidora Markovic:Hi Ludwig,Thank you for your purchase.Our roles are built for our plugin and it is not  intended for other integration or plugins. If you need to expand permissions for our roles, my suggestion is ... Lucas Daniel Flores Importing data from Excel but some cells are formulasClosed Pre-purchase questions for wpDataTables   Updated March 27, 2019 at 10:10am   2 Most recent comment from Isidora Markovic:Hi Lucas,Thank you for your interest in wpdatatables.When working with Excel-based tables, please note 2 things: Formulas and merged cells are not supported,They generally work slower than CSV-files, ... Rico Cofani travel cost featureClosed Pre-purchase questions for Amelia   Updated March 26, 2019 at 5:16pm   2 Most recent comment from [deleted]:Hi Rico,Thank you for your interest in our plugin.Unfortunately something like this is not possible with our plugin at the moment. We would be more than grateful if you could suggest this feature on o ... Dany a hairdresser several clientsClosed Pre-purchase questions for Amelia   Updated March 26, 2019 at 5:09pm   4 Most recent comment from [deleted]:Hi Dany,The only way to do this is to set duration for 45 minutes and to add a Text Content custom field that would appear in the next step of the booking process where your customers will see a note, ... Luca Different services same employeeClosed   Amelia   Updated March 26, 2019 at 11:49am   2 Most recent comment from Isidora Markovic:Hi Luca,Thank you for your purchase.We notice that you open two tickets with same question, and we already answer you in first one. We will close this one. Thank you for understanding.Best regards. monoazulweb Pagination optionsClosed   wpDataTables   Updated March 26, 2019 at 8:09am   10 Most recent comment from Aleksandar Vuković:Excellent, monoazulweb.Thanks for letting me know!If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Kalevi Luusua TranslatingClosed   Amelia   Updated March 25, 2019 at 6:19pm   1 Most recent comment from Kalevi Luusua:Hi, I'm translating the plugin to Swedish language, and have encountered one problem so far. 1. The "Continue" button seems to be hardcoded? I can't find it in the .po file. So where, or in ...