We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jrm57 Translation quantityClosed   Amelia   Updated March 25, 2019 at 3:58pm   2 Most recent comment from Isidora Markovic:Hi Jrm57,Thank you for your purchase.From screenshot that you provide we can see that that string is not part of our plugin. My suggestion is to contact WooCommerce support and check how you can tran ... Rob Gorrie MySQL SSLClosed   wpDataTables   Updated March 25, 2019 at 1:42pm   4 Most recent comment from Aleksandar Vuković:I see Rob.We don't have those settings built-in the plugin.You'd need to place the certificate in a path. You can take a look on this link  few solutions how to set that. Also you can f ... yasmine assign a period to a serviceClosed   Amelia   Updated March 25, 2019 at 12:28pm   6 Most recent comment from Miloš Jovanović:Hi Yasmine,OK, I saw that you opened a new ticket and I will answer you there.Best regards. texhill catagories/services not displayingClosed   Amelia   Updated March 25, 2019 at 12:21pm   6 Most recent comment from Miloš Jovanović:HI texhill,Sorry for late response, we are not working on weekends.Can you please tell what is the current issue now, I can see all of the categories and services.Best regards. Jrm57 2 customers accountsClosed   Amelia   Updated March 25, 2019 at 12:04pm   2 Most recent comment from Miloš Jovanović:HI Jerremy,Thank you for your purchase.Sorry but I did not quite understand this use case, can you please describe me more or send me some example/screenshot so I can understand it better.Best regards ... Michael White AccomodationClosed Pre-purchase questions for Amelia   Updated March 25, 2019 at 11:47am   2 Most recent comment from [deleted]:Hi Michael,Thank you for your interest in our plugin.Unfortunately our plugin cannot be used for accommodation booking at the moment since we don't support multi-days bookings. At the moment only ... Enrique Is it possible to translate Amelia plugin?Closed Pre-purchase questions for Amelia   Updated March 25, 2019 at 11:44am   2 Most recent comment from [deleted]:Hi Enrique,Thank you for your interest in our plugin.Yes of course, you can translate the plugin using Loco Translate, Poedit or some other translation plugin. At the moment we have several translatio ... ovidebs Updating tablesClosed   wpDataTables   Updated March 25, 2019 at 11:39am   6 Most recent comment from Aleksandar Vuković:Understood ovidebs.Unfortunately, issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate ... Leon Davies Questions pre-saleClosed Pre-purchase questions for Amelia   Updated March 25, 2019 at 11:35am   2 Most recent comment from [deleted]:Hi Leon,Thank you for your interest in our plugin.Yes, this is completely possible with our plugin.You can create one employee and three services, set for each service duration like you need and then ... Widevisions parse arrays in fieldsClosed   wpDataTables   Updated March 25, 2019 at 11:11am   2 Most recent comment from Aleksandar Vuković:Hello Widevisions.Thank you for your purchase.Please take a look at our documentation to see how to pass a PHP array in wpDataTables.The format of the serialized array should be the following: 2D-arr ... tendollartransformations One Employee with multiple locations?Closed   Amelia   Updated March 25, 2019 at 10:42am   2 Most recent comment from Miloš Jovanović:HI Karl,Thank you for your purchase.Sorry to disappoint you but multiple locations and discounts are not yet supported in the plugin built in features at the moment.It would be great if you could su ... KienbaumIT Translation FindingClosed   wpDataTables   Updated March 25, 2019 at 10:11am   9 Most recent comment from Aleksandar Vuković:Hi KienbaumIT.Thanks for letting me know.I have forwarded this to our developers, so they'll take a look and see why not all of the drop-downs are translated in the .po file.Best regards. bmwork Filtering not workingClosed   wpDataTables   Updated March 25, 2019 at 10:00am   6 Most recent comment from Aleksandar Vuković:Good news, Marek, so to speakThanks for the update.If you run into anything else, please feel free to reach out to us.Best regards. bmwork SQL queries (postgresql)Closed   wpDataTables   Updated March 25, 2019 at 9:59am   10 Most recent comment from Aleksandar Vuković:Ah, good to know Marek.Thank you.I'll ask you to keep the credentials for us so our developer can remote in and take a look after all.Thanks in advance.Best regards. TicTransversal shortcodes + parametersClosed   wpDataTables   Updated March 25, 2019 at 9:43am   4 Most recent comment from Aleksandar Vuković:Hi Jorge.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list an ...