We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

rahul yadav Payment GatewayClosed Pre-purchase questions for Amelia   Updated March 22, 2019 at 10:08am   2 Most recent comment from [deleted]:Hi Rahul,Thank you for your interest in our plugin.We have integration with WooCommerce, so if WooCommerce supports this payment gateway than you can use it with our plugin. In order to do that you wo ... Maxim shortcode parameterClosed Pre-purchase questions for wpDataTables   Updated March 22, 2019 at 10:02am   6 Most recent comment from Isidora Markovic:Hi Maxim,You are welcome.Yes only this what you need to hide is pagination (if you have a lot of data) You can take a look in our Support Help Center to find how you can hide it with CSS and also a l ... Josephine Feature QuestionClosed Pre-purchase questions for Amelia   Updated March 22, 2019 at 9:31am   2 Most recent comment from [deleted]:Hi Josephine,Thank you for your interest in our plugin.Unfortunately we don't have the package option at the moment. However, we have it on our list, and we carefully follow the number of request ... The_Real_titi Autoptimize limitationClosed   wpDataTables   Updated March 22, 2019 at 9:16am   3 Most recent comment from Aleksandar Vuković:Hello The_Real_titi.Thank you for your purchase.I'm glad to hear you found the solution, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ti ... rakesh multiselectboxClosed   wpDataTables   Updated March 22, 2019 at 7:55am   7 Most recent comment from Aleksandar Vuković:Hello again rakesh.Unfortunately, I cannot open the link you provided:As for removing the search from the select box - that can be done with some custom CSS, but I doubt it'll speed anything up, ... TrajectB AligningClosed   wpDataTables   Updated March 21, 2019 at 7:59pm   6 Most recent comment from Aleksandar Vuković:Sorry Eric, but at the moment custom CSS is the only way to do this.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in req ... Fabian Adding a '%' sign to a string fieldClosed   wpDataTables   Updated March 21, 2019 at 2:27pm   7 Most recent comment from Aleksandar Vuković:Thanks for letting me know, Fabian.You are welcome. Glad I could help.I forwarded the issue to our developers, and they are looking into it for some of our future updates. If you have any more issu ... vaclavkrizek translationClosed   Amelia   Updated March 21, 2019 at 2:11pm   2 Most recent comment from Isidora Markovic:Hi vaclavkrizek,Thank you for your purchase. These strings are in our Label Settings, go to the Settings page and you will see the Label Settings so you can change them there.  About the string "Ple ... Jrm57 Can't take appointmentClosed   Amelia   Updated March 21, 2019 at 1:38pm   7 Most recent comment from Miloš Jovanović:HI Jeremy,Strange indeed, if this happen again let me know so I can see it myself.Best regards. Jrm57 Woocommerce and 2 employeesClosed   Amelia   Updated March 21, 2019 at 1:09pm   4 Most recent comment from Miloš Jovanović:HI Jeremy,Unfortunately when you enable the PayPal integration the payments will be process only for one account and it is not possible to have multiple accounts for payments.It would be great if you ... vaclavkrizek location for certain dayClosed   Amelia   Updated March 21, 2019 at 12:46pm   4 Most recent comment from Miloš Jovanović:HI Michal, Unfortunately the use case that you described below is not possible to add more locations to one employee.  There is a workaround where you can make three same employees () with differe ... Hubert_Hilling localisationClosed   wpDataTables   Updated March 22, 2019 at 10:42am   12 Most recent comment from Aleksandar Vuković:Thank you for leaving a review, Hubert! We appreciate that very much.I hope I'm not being too daring here, but can I ask you for just one more thing - it'd take a couple of minutes of you ... soportesv Export to Excel including StyleClosed   wpDataTables   Updated March 21, 2019 at 10:21am   2 Most recent comment from Aleksandar Vuković:Hello soportesvThank you for your purchase.I am sorry to disappoint you, but unfortunately the functionalities of table tools are based on a 3rd party HTML5 library, and there are some limitations ... Plasmid69 Complex sql query errorClosed   wpDataTables   Updated March 21, 2019 at 10:14am   2 Most recent comment from Aleksandar Vuković:Hello Plasmid69.Can you, please, export the database that contain these tables from PHPMyAdmin and send it to me, so I can try it locally?Just make sure to enable the Private slider when you respon ... Nancy Swart 404 page not found when trying to create a table from an Excel fileClosed   wpDataTables   Updated March 21, 2019 at 9:40am   6 Most recent comment from Aleksandar Vuković:There you go, Nancy. Beautiful. Thank you for letting me know. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you co ...