We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

bmwork PostgreSQL connection to wpdatatablesClosed   wpDataTables   Updated March 21, 2019 at 9:00am   9 Most recent comment from Aleksandar Vuković:Hey, thanks Bartek.That's really useful. I appreciate the help!If you have any further questions or issues, please feel free to reach out to us, and we'll gladly help.Best regards! Sandro functionalityClosed Pre-purchase questions for wpDataTables   Updated March 21, 2019 at 8:17am   4 Most recent comment from Isidora Markovic:Hi Sandro,Thank you for more information.1) Yes, tables can be created from virtually any data source, including MySQL query, Google Spreadsheet, PHP array, Excel file, CSV file, JSON and XML ... Sofiene Ben Belkacem Service employees assignementClosed Pre-purchase questions for Amelia   Updated March 20, 2019 at 4:36pm   2 Most recent comment from [deleted]:Hi Sofiene,Thank you for your interest in our plugin.If all employees are free and customer chooses Any employee in the selection during the booking process then the appointment will be assigned rand ... Maxim One filter for two tables on same pageClosed Pre-purchase questions for wpDataTables   Updated March 20, 2019 at 4:24pm   8 Most recent comment from Miloš Jovanović:HI Maxim,To transpose the table our suggestion is to use PIVOT in the MySQL query.But please keep in mind that if the query is to complicated our suggestion is to make a VIEW.If your MySQL-query base ... Jrm57 Price doesn't changeClosed   Amelia   Updated March 20, 2019 at 2:55pm   5 Most recent comment from Jrm57:Oh Ok I see. You mean when I take the payment.Ok thank you Roxane Leroy DiscountClosed   Amelia   Updated March 20, 2019 at 11:39am   9 Most recent comment from Roxane Leroy:Hello Milan,That works !! Thank you your the best hihi Have a beautiful dayRoxane osteopathie-rotherbaum Conversion TrackingClosed   Amelia   Updated March 20, 2019 at 10:28am   13 Most recent comment from Miloš Jovanović:Hi osteopathie-rotherbaumGlad to hear that, good job.We do not have a specific page for the hooks but this is something that we will work on adding to our documentation. In the meantime you can check ... Dion Gingerich Limit the number of bookingsClosed   Amelia   Updated March 20, 2019 at 9:47am   2 Most recent comment from Isidora Markovic:Hi Dion,Thank you for yogur purchase.Unfortunately at the moment there’s no built-in solution. Thank you for your suggestion. We carefully follow customers requirements and try to implement most ... Bambammon Appointment LengthClosed   Amelia   Updated March 20, 2019 at 9:45am   6 Most recent comment from Isidora Markovic:Hi Dion,We are working on features where you will be able to chose time slot for 1min and 2min and it will be  available in next update. I can't tell you exactly when it will be because of impl ... rakesh Data sourceClosed   wpDataTables   Updated March 20, 2019 at 9:15am   2 Most recent comment from Aleksandar Vuković:Hi rakesh.When you select a file to be used as an external data source, that file is being stored in ../wp-content/uploads/YEAR/MONTH.For example, if you select a file "test.xlsx" from your desktop - ... Shane Kelly Custom fields displaying in email notificationsClosed   Amelia   Updated March 19, 2019 at 3:57pm   2 Most recent comment from Isidora Markovic:Hi Shane,Thank you for your purchase.Yes you can add custom fields placeholders. Click on the Show Email Codes button in the upper right side of the Notifications page and a dialog with placeholders ... Jonathan Pak Selectbox, select possibilty from a tableClosed Pre-purchase questions for wpDataTables   Updated March 19, 2019 at 3:48pm   2 Most recent comment from Miloš Jovanović:HI Jonathan,Thank you for your inquire.Sorry to disappoint you but pre-filtering the filter fields from the other table is something that is not possible to achieve with the plugin built in features ... acecomputer Custom fieldClosed   Amelia   Updated March 19, 2019 at 3:09pm   8 Most recent comment from [deleted]:Hi Shane Kelly,Thank you for the purchase. Yes this feature is implemented. Please open a separate ticket in Amelia category with your purchase code and one of our support agents will provide help wi ... Jony Google Calendar AttendeesClosed   Amelia   Updated March 19, 2019 at 2:23pm   4 Most recent comment from Isidora Markovic:Hi Jony,I was forward this to my development team to investigate and I receive feedback that this is an issue on our side. They are working on this and it will be fixed in next update. Thank you for ... Chrisnu Skip CategoriesClosed   Amelia   Updated March 19, 2019 at 10:28am   4 Most recent comment from Miloš Jovanović:HI Chrisnu,You are welcome.If you have any more issues feel free to open a new ticket, we will gladly help.If you like our plugin and support we'd greatly appreciate it if you could take a minut ...