We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mossage QueryClosed   Amelia   Updated April 2, 2019 at 10:24am   2 Most recent comment from Miloš Jovanović:HI Adam,Thank you for your purchase.Sorry to disappoint you but recurring appointments are not included yet in our plugin built in features.It would be great if you could suggest this feature on our ... Bruce Langdon more product infoClosed Pre-purchase questions for wpDataTables   Updated April 2, 2019 at 10:11am   2 Most recent comment from Miloš Jovanović:HI Bruce Langdon,Thank you for your inquire.My suggestion in case like this is to try all our plugin built in features on our sandbox site.You can also follow our documentation to see how you can cre ... Jay wp datatable layoutClosed Pre-purchase questions for wpDataTables   Updated April 2, 2019 at 9:42am   2 Most recent comment from Miloš Jovanović:HI Jay,Thank you for your inquire.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Best regards. Daniel Schlemann Users with multiple locationsClosed   Amelia   Updated April 2, 2019 at 9:10am   6 Most recent comment from Isidora Markovic:Hi illuminat,Unfortunately at the moment this is not implement in our plugin, because there was and there are a lot of priority features that have to be done in next period. We constantly strive to m ... Marc Multi line edit / multi value sellect boxClosed   wpDataTables   Updated April 2, 2019 at 8:59am   4 Most recent comment from Aleksandar Vuković:I see, Marc.I am sorry to disappoint you, but unfortunately this option is not available with the plugin's built-in features.It probably can be done with some custom work, but our developers a ... Franz Implementing WorkshopsClosed Pre-purchase questions for Amelia   Updated April 2, 2019 at 8:54am   4 Most recent comment from [deleted]:Hi Franz,You are welcome.We don't have recurring option for Special Days at the moment but as this is a good suggestion we will reconsider it for the future versions. Once we implement the event ... Svinauh How to set the css class specifically for the picture (img) in the cell (data type - picture)?Closed   wpDataTables   Updated April 2, 2019 at 8:34am   4 Most recent comment from Aleksandar Vuković:Hello again Svinauh.Yeah, unfortunately that feature has been implemented by our development team through a custom theme that was created solely for the wpDataTables documentation website.You can exp ... Svinauh How to set the column width?Closed   wpDataTables   Updated April 2, 2019 at 8:13am   4 Most recent comment from Aleksandar Vuković:Hi Svinauh.You can't close the ticket once it has been created.It automatically closes after a week of no activity, but I can close it for you if you want?Best regards. Jay Grosman Combining multiple calendars into oneClosed Pre-purchase questions for Amelia   Updated April 2, 2019 at 8:07am   4 Most recent comment from [deleted]:Hi Jay,If you create multiple employees (that you car concierge are) and set their working hours you have options to choose whether you will show for each of them separate calendar or you will show on ... Kostya Fedorov Export String field with html insideClosed   wpDataTables   Updated April 2, 2019 at 7:45am   6 Most recent comment from Aleksandar Vuković:Oh wow, thanks Kostya.We'll get that fixed right away.Best regards. Arzhang technical problem with the tableClosed   wpDataTables   Updated April 2, 2019 at 7:16am   2 Most recent comment from Aleksandar Vuković:Hello Arzhang.Thank you for your purchase.To be able to change the width of the columns, you would have to disable the "Scrollable" option in table's settings.Then, you can add a class to each c ... Keith booking slots not availableClosed   Amelia   Updated April 1, 2019 at 4:42pm   12 Most recent comment from Miloš Jovanović:Hi Keith,You are welcome.Best regards. Fabian Watrinet Booking Times 2-way syncClosed   Amelia   Updated April 1, 2019 at 3:58pm   9 Most recent comment from Miloš Jovanović:Hi Fabian,If you enable Show booking slots in client time zone ( attachment) do you still have the same issue.Best regards. ejincollective One Employee at Multiple LocationsClosed   Amelia   Updated April 1, 2019 at 2:54pm   2 Most recent comment from Miloš Jovanović:HI John, I suppose we could create a separate employee for both locations. At the moment this is a solution, but we have in plan to add feature for 1 employee to multiple locations.There is a workaro ... Franz LanguageClosed Pre-purchase questions for Amelia   Updated April 1, 2019 at 2:41pm   4 Most recent comment from [deleted]:Hi Franz,I am glad to hear that.Best regards.