We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

EMILIO CERVANTES PaymentClosed Pre-purchase questions for Amelia   Updated April 4, 2019 at 11:05am   2 Most recent comment from [deleted]:Hi Emilio,Thank you for your interest in our plugin.Unfortunately something like this is not possible with our plugin at the moment. This would be something like deposit payments and this feature is s ... mrimpact2013 Dashboard DateClosed   Amelia   Updated April 4, 2019 at 10:46am   2 Most recent comment from Miloš Jovanović:HI mrimpact2013,Thank you for your purchase.Something like this will be possible in the upcoming update of the plugin but for now this is not possible.Best regards. Robert Hammar Location settingClosed   Amelia   Updated April 4, 2019 at 10:02am   4 Most recent comment from Miloš Jovanović:HI Robert,As I remember I did not enter your site without the credentials?Did you maybe left it on some other ticket?If you can send me the credentials here I will gladly help.Best regards. Robert Hammar Saving customers addressClosed   Amelia   Updated April 4, 2019 at 9:42am   2 Most recent comment from Isidora Markovic:Hi Robert,Thank you for your purchase.It should be saved because you made it as required.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a l ... Neil Pommier Home service businessesClosed Pre-purchase questions for Amelia   Updated April 4, 2019 at 8:56am   4 Most recent comment from [deleted]:Hi Neil,We don't provide support through telephone or message, all your questions you can write here. As for the 'home service business that goes to customers locations' we have option ... PATRICK KELLY calendar google and languageClosed Pre-purchase questions for Amelia   Updated April 4, 2019 at 8:14am   4 Most recent comment from [deleted]:Hi Patrick,1. Unfortunately something like this is not possible. It is possible to display the available dates once the service is chosen but customer needs to click on the date to see the time slots. ... Brhum Bhatia ExtrasClosed   Amelia   Updated April 3, 2019 at 11:28pm   3 Most recent comment from Daniel Bar-Ness:+1 for this! It will be required for taxation purposes to list all services charged for, so this is an essential element for an enterprise-level program! Vasilis Gryparis CRON JOBClosed   Amelia   Updated April 3, 2019 at 3:05pm   2 Most recent comment from Isidora Markovic:Hi bgriparis,Thank you for your purchase.You have to set only one cronjob. You can find instructions here.(look for How to set the cron job notifications?)Best regards. Andreas Damberg Video callsClosed Pre-purchase questions for Amelia   Updated April 3, 2019 at 12:40pm   10 Most recent comment from [deleted]:Hi Andreas,1. In WooCommerce there is just one product created for all services, so there is only one tax for all services and extras.2. The client can book multiple times but at the moment it is not ... Paweł Ryba PAYUClosed Pre-purchase questions for Amelia   Updated April 3, 2019 at 11:55am   2 Most recent comment from [deleted]:Hi Pawel,Thank you for your interest in our plugin.At the moment we support PayPal, Stripe and on-site payments, but we also have integration with WooCommerce which supports various payment methods (P ... choicemediaworks Amelia not workingClosed   Amelia   Updated April 3, 2019 at 11:54am   2 Most recent comment from Isidora Markovic:Hi choicemediaworks,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the ... Gianni Question about booking registrationClosed Pre-purchase questions for Amelia   Updated April 3, 2019 at 11:43am   2 Most recent comment from [deleted]:Hi Gianni,Thank you for your interest in our plugin.Unfortunately something like this is not possible with our plugin at the moment. You would need to make the login form outside of our plugin so you ... ArabelaJade %appointment_date_time%Closed Pre-purchase questions for Amelia   Updated April 3, 2019 at 11:33am   2 Most recent comment from [deleted]:Hi ArabelaJade,Thank you for contacting us.It seems that there is a bug. We apologize for this inconvenience, we will fix this issue as soon as possible and include it in the update that is planned fo ... Isabelle Linking to User IDClosed   Formidable Forms integration for wpDataTables   Updated April 3, 2019 at 10:19am   6 Most recent comment from Aleksandar Vuković:You're welcome Isabelle.Glad I could be of service. If you have any more issues or questions feel free to open a new ticket, we will gladly help.Best regards. Daniel creating data table from csvClosed   wpDataTables   Updated April 3, 2019 at 9:48am   4 Most recent comment from Aleksandar Vuković:Hi Daniel.Glad to hear you got it to work!All functionalities of wpDataCharts present in the built-in versions are the ones you can find in the settings of each chart, but if you need some custom sol ...