We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kevin user-defined appointment durationClosed Pre-purchase questions for Amelia   Updated August 22, 2019 at 11:15am   2 Most recent comment from [deleted]:Hi Kevin,Thank you for your interest in our plugin.Unfortunately something like this is not possible at the moment. Currently you can only define service duration and create extras for services that w ... tridaz WP Amelia extras price multiplicationClosed   Amelia   Updated August 22, 2019 at 11:07am   13 Most recent comment from Miloš Jovanović:HI Tomas,This is all that developer said to me, also that he changed like 20 different files in the plugin.I forwarded this so probably in the next 1 or 2 update there will be an option to choose bet ... James T Carson Multiple services, one appointmentClosed Pre-purchase questions for Amelia   Updated August 22, 2019 at 10:44am   2 Most recent comment from [deleted]:Hi James,Thank you for your interest in our plugin.1) Unfortunately multiple appointments booking is not possible at the moment. However this feature is in our plan for one of the future updates.2) At ... vincentaudeval Services issueClosed   Amelia   Updated August 22, 2019 at 10:30am   2 Most recent comment from Miloš Jovanović:Hi vincentaudeval,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the m ... Dimitris Proko Amelia limited functionalityClosed   Amelia   Updated August 22, 2019 at 10:28am   2 Most recent comment from Miloš Jovanović:HI DimitrisS,Thank you for your purchase. 1. This feature is called Front end booking cabinet for customers, and that is the next major feature that we are working on. 2. Yes we have API Routes for ... Galopin Scroll does not workClosed Pre-purchase questions for wpDataTables   Updated August 22, 2019 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello Galopin.Thank you for your purchase.I visited the website you left here as reference http://lespetitsfutes.fr/ and saw no issues with the scrolling, while I see you have a booking form ther ... Jeff Bacon PostgreSQL DB on LinuxClosed   wpDataTables   Updated August 22, 2019 at 8:27am   2 Most recent comment from Aleksandar Vuković:Hello Jeff.One of our customers had an issue with PostgreSQL drivers, and this is what they said they did, to solve the problem:My WordPress has been hosted on AWS with Ubuntu server 18.04 and I was ... Martin Roberge Pre purchase questionClosed Pre-purchase questions for Amelia   Updated August 21, 2019 at 1:30pm   4 Most recent comment from [deleted]:Hi Martin,when you connect service to employee there can't be overlapping, for every service you can define maximum capacity. The system will see ti as 2 different services. The other solution ca ... Andreas CategoriesClosed   Amelia   Updated August 21, 2019 at 12:13pm   24 Most recent comment from Miloš Jovanović:HI Andreas,OK now I can see the gallery is not there.I forward this to my team so they can fix it.Sorry for the inconvenience.Best regards. Lubor appoitment link url in notification mail for employerClosed   Amelia   Updated August 21, 2019 at 12:07pm   2 Most recent comment from Aleksandar Vuković:Hello Lubor.I am sorry to disappoint you, but the only available placeholders are the ones you can find in the list when you access notifications.I will forward your request to our development team, ... Andrew Jones Include Custom Fields In CSV Export?Closed   Amelia   Updated August 21, 2019 at 11:17am   11 Most recent comment from Isidora Markovic:Hi Andrew,Thank you for that. if this features will be requested by most users in the future we will make implementation.For now, If some customers request such features we will definitely share it ... Alejandro Flamerich class.wpdatatable.php on line 3604​​Closed   wpDataTables   Updated August 21, 2019 at 10:42am   6 Most recent comment from Aleksandar Vuković:Hello Alejandro.Thanks for sharing that with everyone - greatly appreciated. I'll forward it to one of our developers, so they can take a look.As for this:We have a field (type string) in mysql a ... heroseven7 be able to add more than one email so that the appointment reminder arrivesClosed   Amelia   Updated August 21, 2019 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello again heroseven7.I am sorry to disappoint you, but unfortunately the notifications are linked to employees, and an employee cannot have more than one e-mail address assigned to them.You can add ... Trimor Sadiku General QuestionsClosed   Amelia   Updated August 21, 2019 at 9:06am   4 Most recent comment from Aleksandar Vuković:Hi again Trimor.When you, as an administrator, see the appointment will break the times predefined for it, you can open the calendar, and click on "Create new Appointment" in the top right. There, you ... Jeremy Holden Customize Amelia DesignClosed   Amelia   Updated August 21, 2019 at 8:49am   3 Most recent comment from Aleksandar Vuković:Hello Jeremy.Thank you for your purchase.We're going through the tickets in descending order, and we have a few agents available. Your tickets have been assigned to me, and this is the first time ...