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  Public Ticket #2115816
Problem with Time Zone (On Client End & Exclusive to Single Repeated Case))
Closed

Comments

  •  2
    Chad Brown started the conversation

    Hello, I am having a repeated problem with one particular client utilizing my online scheduling system.  I suspect the problem is on their end, but I don't have the ability to investigate and was curious if you had any insight or helpful ideas from the Amelia plug-in side of things.

    I am located in Orlando, FL (Eastern Time Zone) as are all my customers, the system works perfectly with everyone.  However, I've had a repeated problem with one client who books within our time zone (entire interface looks correct), but when she receives her calendar invite it is is British Summer Time (BST).  All other calendar applications and invites work correctly for this individual, so once again I was curious for your ideas related to anything on the Amelia side of things.

    Thank you,

    Chad

  •  682
    Bogdan replied

    Hi Chad,
    Thank you for your purchase.

    Can you please tell me did you enabled the option to show timeslots in the clients time zone (attachment) in Amelia Settings-> General settings.

    Best regards.

    Attached files:  Screen Shot 2019-08-15 at 10.57.53 AM.png

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  •  2
    Chad Brown replied

    Thanks Bogdan, it appears that I have that option disabled (this is how I initially set it up and is working properly for all other clients).

    Attached files:  Screen Shot 2019-08-15 at 9.31.35 AM.png

  •  682
    Bogdan replied

    HI Chad,

    If you enable it do you still have the same issue.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  •  2
    Chad Brown replied

    Thanks Bogdan, I will meet with this client Monday morning and experiment while we are together (since it only happens with this one person)

  •  682
    Bogdan replied

    HI Chad,

    Ok no problem,

    Have a great weekend.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net

  •  2
    Chad Brown replied

    Good Afternoon Bogdan

    I followed up with this client, sending her a calendar invite outside of the Amelia system and this also showed up with a time zone problem on her end (believe this confirms it is on their end and nothing with the Amelia system).

    Please consider this ticket closed, thanks for your help.

    Chad

  •  682
    Bogdan replied

    Hi Chad,

    Thank you for your feedback.

    Hope that everything will work fine.

    Best regards.

    Check out our documentation for Amelia - WordPress booking plugin on this link.

    Check out our documentation for wpDataTables - WordPress table plugin on this link.

    Kind Regards,

    Bogdan Radusinovic
    bogdan@touchmesoft.net