We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

TImmy Updating tableClosed Pre-purchase questions for wpDataTables   Updated August 27, 2019 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello TImmy.Thank you for your interest in our plugin.When you import an external file, like CSV, the plugin creates a manual table, which is being stored in the database. After that, it doesn' ... Martin Time zones selector for customerClosed   Amelia   Updated August 27, 2019 at 11:49am   2 Most recent comment from Miloš Jovanović:Hi Martin,Thank you for your purchase.The best solution for this is to that your client setup the time zone that he/she is in.Set the timezone in the WordPress settings page, the right time zone wher ... Yannis TRIANTAPHYLIDES Limit number of appointments per dayClosed   Amelia   Updated August 27, 2019 at 11:46am   6 Most recent comment from Miloš Jovanović:HI Yannis, Unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.beforeAddToCalendarLoaded() window. ... Tuomas Possibility to show the amount of participantsClosed Pre-purchase questions for Amelia   Updated August 27, 2019 at 11:24am   4 Most recent comment from [deleted]:Hi Tuomas,Unfortunately we don have that option for now. It might be possible with custom development, but our developers are too busy and cant accept any customizations. We can suggest some other co ... Jason Edwards ToDo ListClosed   wpDataTables   Updated August 27, 2019 at 11:02am   4 Most recent comment from Aleksandar Vuković:Hello Jason.Understood. However, wpDataTables doesn't actually have a check-box option - only through filters.It sounds like you'd have more use of a Form plugin, such as Gravity Forms or  ... Harald Maximum TicketClosed   Amelia   Updated August 27, 2019 at 10:59am   4 Most recent comment from Miloš Jovanović:HI Harald,You are welcome.Best regards. bradshaw Appointment DurationClosed   Amelia   Updated August 27, 2019 at 9:48am   2 Most recent comment from Miloš Jovanović:Hi bradshaw,Thank you for your purchase.You should go to Amelia settings-> General settings and set Default Time Slot Step:  ( attachment) Best regards. Si Ferguson Table not exisitng in MySQL databaseClosed   wpDataTables   Updated August 27, 2019 at 9:34am   2 Most recent comment from Aleksandar Vuković:Hello Si.Thank you for your purchase.If I understood you correctly - you connected a separate database, correct?If that is true, when you're creating a table you have a drop-down to select the d ... SDevRex Table NotificationsClosed   wpDataTables   Updated August 27, 2019 at 9:13am   2 Most recent comment from Aleksandar Vuković:Hi again SDevRex.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It probably can be done with some custom work, which doe ... muslihuddin88 Select two time slot at booking wizardClosed   Amelia   Updated August 27, 2019 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello muslihuddin88.Thank you for your purchase.I am sorry to disappoint you, but unfortunately selecting more than one time slot is not possible with the built-in features of the plugin.Our developm ... Robbie Luo Adding employeeClosed   Amelia   Updated August 27, 2019 at 7:12am   2 Most recent comment from Aleksandar Vuković:Hello rluo502.Thank you for your purchase.There shouldn't be any issues when creating new employees. Please provide me a temporary WP-admin login for your site where this happens, so we could lo ... Taylor Banks Book within a date rangeClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 9:28pm   2 Most recent comment from [deleted]:Hi Taylor Banks,Thank you for the inquiry. Unfortunately something like that is not possible with Amelia at the moment. johan integrationClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 9:08pm   2 Most recent comment from [deleted]:Hi johan,Thank you for the inquiry.At the moment no, but this is one of the most high priority features that we will work on for the future update. brandingteam chart.jsClosed   wpDataTables   Updated August 26, 2019 at 8:58pm   3 Most recent comment from Aleksandar Vuković:Hello brandingteam.Thank you for your purchase, and thank you for sharing this with everyone. Greatly appreciated.If you have any further questions or issues, please feel free to open a new ticket, an ... Michaela is Amelia for german websiteClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 8:52pm   2 Most recent comment from Aleksandar Vuković:Hello Michaela.Thank you for your interest in our plugin.Yes, we do have German translation included in the plugin. When you change the WordPress's language, Amelia's language automatically ...