We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

100trobertson Plugin wont loadClosed   Amelia   Updated August 28, 2019 at 12:32pm   14 Most recent comment from Miloš Jovanović:Hi 100trobertsonUnfortunately we do not have phone line to call. But like I said you in the guide below to manually install the plugin , you just need to find path to your WordPress installation for ... Andy different applicationClosed Pre-purchase questions for Amelia   Updated August 28, 2019 at 11:50am   2 Most recent comment from [deleted]:Hi Andy, Should work well, but it depends on your use case, please take a look at our demo sites: https://wpamelia.com/demos/ Robin Ball Google Maps addition to dataClosed   wpDataTables   Updated August 28, 2019 at 11:27am   2 Most recent comment from Aleksandar Vuković:Hello Robin.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.What you can do, however, is to op ... Erica Extra feature questionClosed   Amelia   Updated August 28, 2019 at 11:25am   2 Most recent comment from Miloš Jovanović:Hi Erica,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.The only workaround at th ... Richard Metcalfe 3d secure 2 14th SeptemberClosed Pre-purchase questions for Amelia   Updated August 28, 2019 at 9:01am   2 Most recent comment from [deleted]:Hi Richard,Thank you for your interest.Yes, it is ready with our last release 2.1 we have updated Stripe payment for 100% compliance with the new SCA (Strong Customer Authentication) rules. https:/ ... Hans Keutgen shortcodeClosed   wpDataTables   Updated August 28, 2019 at 8:20am   2 Most recent comment from Aleksandar Vuković:Hello gottfried_s.Unfortunately, there is no function available for this, but I can suggest modifying this file:wp-content/plugins/wpdatatables/templates/frontend/aggregate_functions.inc.phpThe whol ... Corey Ability to upload files while bookingClosed Pre-purchase questions for Amelia   Updated August 27, 2019 at 5:11pm   9 Most recent comment from [deleted]:Hi Corey, thanks for your purchase!Isidora is out of the office currently.Our developer is working on it right now, and it will be released most probably with next release, in about 3 weeks. You will ... Christophe Brida Max importClosed   wpDataTables   Updated August 27, 2019 at 2:43pm   5 Most recent comment from Christophe Brida:Okay ;-)Sorry I did not understandThank youI'm going to tryHave a good dayChristophe evrard de visscher Dropdown list in the background/not visibleClosed   Amelia   Updated August 27, 2019 at 2:27pm   19 Most recent comment from Miloš Jovanović:Hi evrard, Can you please try this CSS #am-confirm-booking > div:nth-child(1) > form > div:nth-child(3) > div > div{ padding: 4%; } #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-b ... ludovic booking for other employeeClosed   Amelia   Updated August 27, 2019 at 2:19pm   6 Most recent comment from Miloš Jovanović:HI ludovic,Does maybe Amelia manager more appropriate role for them?The “Amelia Manager” role has almost the same permissions as an “Administrator” role, but with a few important differences. ... heroseven7 it is not possible to add an internal appointment outside the established working hours,Closed   Amelia   Updated August 27, 2019 at 2:13pm   8 Most recent comment from Aleksandar Vuković:Hi again heroseven7.Yeah, I completely understand. We'll see what our development team will do about this. Hopefully they'll be able to implement it sooner rather than later.Best regards. alcyonconsulting Problem with a new tableClosed   wpDataTables   Updated August 27, 2019 at 1:44pm   6 Most recent comment from Aleksandar Vuković:Ah, great troubleshooting, alcyonconsulting.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. blitzind Can it be used on a Website as a Service (WaaS) network?Closed Pre-purchase questions for Amelia   Updated August 27, 2019 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello Michael.Thank you for your interest in our plugin.I don't see why the plugin wouldn't work on your websites. Please note, though, that depending on the license you purchase you can us ... Frank Product QuestionClosed Pre-purchase questions for Amelia   Updated August 27, 2019 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello Frank.Thank you for your interest in our plugin.Unfortunately, it is not possible to import existing data into Amelia, so I am not sure if that would work or not. Amelia works in the back-end, s ... Srinath Entry created timestampClosed   wpDataTables   Updated August 27, 2019 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello Srinath.I am sorry to disappoint you, but unfortunately this is not implemented in the plugin's built in features. However, there is a workaround for this. For example, I created a simple ...