As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Tracy service bookable by contact onlyClosed   Amelia   Updated September 9, 2019 at 8:01am   2 Most recent comment from Aleksandar Vuković:Hello Tracy.You can create a service which lasts longer than employee's working hours. For example - create a dummy employee, and assign working hours Monday - 00:00 - 00:15, and then create a se ... Leonard categorise eventsClosed Pre-purchase questions for Amelia   Updated September 9, 2019 at 7:38am   4 Most recent comment from [deleted]:Hi Bill,Thank you for your inquiry.These shortcodes will be probably included in our next update. If you are interested I can inform you once we release a new version with this feature?Best regards. Luke Chambers ERR_CONNECTION_RESETClosed   Amelia   Updated September 6, 2019 at 8:12pm   2 Most recent comment from Aleksandar Vuković:Hello Luke. I see this is a duplicate ticket, and I answered to the other ticket, so I'll close this one. Best regards. johanF00 Formidable performanceClosed Pre-purchase questions for wpDataTables   Updated September 6, 2019 at 8:08pm   2 Most recent comment from Aleksandar Vuković:Hello again jjohanF00Unfortunately, tables created from Formidable forms are not being stored in the database, nor can they be editable.This means that no server-side processing is possible for these ... sodanotpop White LabelingClosed   Amelia   Updated September 6, 2019 at 3:58pm   2 Most recent comment from Aleksandar Vuković:Hello sodanotpop.Thank you for your purchase.Currently we are not planing to add white label option.Unfortunately, when you do change the logos, it will be overwritten when an update occurs. Perhaps t ... Von Tyrone C. Kierulf Separate DB connection - Error SavingClosed   wpDataTables   Updated September 6, 2019 at 3:41pm   5 Most recent comment from Aleksandar Vuković:Hi again Von Tyrone C. Kierulf.Understood. Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, ... Holly Neumann Google calendarClosed   Amelia   Updated September 6, 2019 at 2:37pm   4 Most recent comment from [deleted]:Hello Holly Neumann,Thank you for the purchase! I just started to write you and saw that you already helped yourself I'm glad the problem is solved! If you have any further questions, please do n ... Finn LanguagesClosed Pre-purchase questions for Amelia   Updated September 6, 2019 at 12:08pm   2 Most recent comment from [deleted]:Hello Finn,Thanks for reaching out! We are glad that you are interested in Amelia!Amelia plugin is already translated to several languages. And German is one of them.For some other languages Amelia ... Marlene This version is available with purchase of full versionClosed   wpDataTables   Updated September 6, 2019 at 11:35am   2 Most recent comment from [deleted]:Hello Marlene, Thank you for your purchase. Note that if you used the Lite version before, you cannot update to the full plugin just by adding the purchase code. The installation files are different ... Mike Perez Time SlotsClosed   Amelia   Updated September 6, 2019 at 10:46am   10 Most recent comment from Miloš Jovanović:Hi Mike,Ok I followed your instructions below.-Mike Perez as the customer - use Mike Perez (Manual Override) as the employee  - select Onsite as service- start time 12:00- added 3 extras - returned ... Temper updateClosed   Amelia   Updated September 6, 2019 at 9:46am   2 Most recent comment from Miloš Jovanović:Hi Temper,Thank you for your purchase.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as w ... Yannis TRIANTAPHYLIDES To simplify appointmentsClosed   Amelia   Updated September 6, 2019 at 9:42am   2 Most recent comment from Miloš Jovanović:HI Yannis,Thank you for your purchase and suggestion.I will forward this to my team and also I can say that this is something that we will work on for future updates.Best regards. Luke Chambers ameliaClosed   Amelia   Updated September 6, 2019 at 9:21am   2 Most recent comment from Aleksandar Vuković:Hi again Luke.I see this is another duplicate of the ticket. Please do not open more than one ticket with the same issue. I'll close this one as wellBest regards. Víctor Constantino i can't buyClosed Pre-purchase questions for Amelia   Updated September 6, 2019 at 9:16am   2 Most recent comment from [deleted]:Hello Victor,  Thanks for reaching out. We are glad you are interested in Amelia! The Basic plan of Amelia plugin is still available, of course. Could you please tell us did you try to purchase ... Jesi Cason Services frontend layoutClosed   Amelia   Updated September 5, 2019 at 3:21pm   4 Most recent comment from Miloš Jovanović:Hi Jesi,Unfortunately those files are not available in the public version of the plugin, and unfortunately I can not send you a source code because of our company policy.Best regards.