We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

justinsmassage new work day and hours not showing upClosed Pre-purchase questions for Amelia   Updated October 2, 2019 at 11:19am   2 Most recent comment from Aleksandar Vuković:Hello Justin.I saw we fixed the issue in the e-mail.You're most welcome. I'm glad I could help.If you have any further questions or issues, please feel free to ask, and I'll gladly hel ... dimi GEO LOCATIONClosed   wpDataTables   Updated October 2, 2019 at 10:57am   2 Most recent comment from Aleksandar Vuković:Hello Dimitris.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Gravity Forms integration add-on is working with a wpDataTa ... William Amelia Appointment BookingClosed   Amelia   Updated October 2, 2019 at 9:40am   2 Most recent comment from [deleted]:Hello William, Thank you for your purchase!You can change this in your WordPress and it will be applied to Amelia as well. So, you should go to WordPress -> Settings -> General and (at the end) you ... Ramon Hein Embed Amelia into another websiteClosed   Amelia   Updated October 2, 2019 at 9:31am   8 Most recent comment from Aleksandar Vuković:Hey Ramon.Glad to hear that, you're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Yen Wee Problem with updatesClosed   Amelia   Updated October 2, 2019 at 8:52am   8 Most recent comment from Miloš Jovanović:HI Yen,Probably the issue is withing the ratations in the database.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside ... Robbie Luo TaxesClosed   Amelia   Updated October 2, 2019 at 8:36am   2 Most recent comment from Aleksandar Vuković:Hello rluo502.Thank you for your purchase.Adding taxes can be handled only with WooCommerce integration.Please take a look at the documentation (link provided above), and there you will find instruct ... Susanna Townsend Cant book 2nd appClosed   Amelia   Updated October 2, 2019 at 8:03am   2 Most recent comment from [deleted]:Hello Susanna, Sorry to hear you are having issues with Amelia. Could you please tell me have you enabled the option "Check customer's name for existing email when booking" in Amelia -> Sett ... Ana María Amelia doesn't loadClosed   Amelia   Updated October 2, 2019 at 7:48am   31 Most recent comment from Aleksandar Vuković:You're welcome, AnaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Andrew Table URL linkClosed   wpDataTables   Updated October 2, 2019 at 7:10am   7 Most recent comment from Aleksandar Vuković:Hello again Andrew.This is actually neither a bug, nor a feature. It is a limitation of the 3rd party HTML5 library we use for table export tools.Images, URL links, e-mail links are currently unsuppor ... dimoosh two arrows dropdown suddenlyClosed Pre-purchase questions for wpDataTables   Updated October 2, 2019 at 7:05am   14 Most recent comment from Aleksandar Vuković:Hi again Dimitri.This is probably coming from the plugin, or accordion you're using to create that drop-down (widget), where the chart is hidden under.Charts.js pie chart works just fine without ... bobygoma Duplicated appointmentsClosed Pre-purchase questions for Amelia   Updated October 1, 2019 at 10:33am   2 Most recent comment from [deleted]:Hi Bobygoma,Thank you for your inquiry.Can you please tell us the version of our plugin that you are using? And also, which payment method you are using? We've had this bug in one of the previou ... Brandon Formula ColumnClosed   wpDataTables   Updated October 1, 2019 at 10:00am   7 Most recent comment from Aleksandar Vuković:Great news, Brandon.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Ciclops Several services in the same appointmentClosed Pre-purchase questions for Amelia   Updated October 1, 2019 at 9:41am   2 Most recent comment from [deleted]:Hi Ciclops,Thank you for your interest in our plugin.I understand your use case, and there are requests from our users about this. Unfortunately for now it is possible just with extras. We are definit ... wodz82 Recurring paymentsClosed   Amelia   Updated October 1, 2019 at 8:42am   4 Most recent comment from Aleksandar Vuković:Hi again wodz82I'm glad to hear you like the workaround.Please note, though that we are planning on adding recurring payments in the future, I just cannot promise when. We have so many features ... Curtis Calendar won't syncClosed   Amelia   Updated October 1, 2019 at 8:42am   11 Most recent comment from Miloš Jovanović:Hi Curtis,Can I connect some fake employee to mine google calednar so I can take a look.Best regards.