As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

frank Adding columns to imported Google SpreadsheetsClosed Pre-purchase questions for wpDataTables   Updated October 14, 2019 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello FrankThank you for your interest in our plugin.Please note: Once you create a table from a Google Spreadsheet, changes in the core file from which a table is created, like: Changing the column� ... William Decker Is there a snippet to embed Amelia?Closed   Amelia   Updated October 14, 2019 at 8:35am   2 Most recent comment from Aleksandar Vuković:Hello William.Thank you for your purchase.I'm not sure about Jave, but you can include the booking form in the iFrame without issues.Best regards. Sebastian Kalender/ArbeitszeitenClosed   Amelia   Updated October 14, 2019 at 8:17am   2 Most recent comment from [deleted]:Hello Sebastian, Apologies for replying late, we are not working on weekends. Could you please tell me have you set your timezone in WordPress settings (WordPress -> Settings -> Timezone) ? This ti ... Remko Sieben iDeal payments (with Stripe)Closed   Amelia   Updated October 11, 2019 at 3:24pm   2 Most recent comment from [deleted]:Hello Remko, Unfortunately, the Stripe is only working for credit/debit cards for now in Amelia. We have a plan to add more Stripe payment options but I can't tell you exactly when that will be ... Remko Sieben Non-existing translationsClosed   Amelia   Updated October 11, 2019 at 2:22pm   8 Most recent comment from [deleted]:Hello Remko, Thanks for letting us know! I will replace the translation. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Thomas Bartsch SQL-Error at the end of the creation-process/ separate databaseClosed   wpDataTables   Updated October 11, 2019 at 1:55pm   13 Most recent comment from Aleksandar Vuković:You're welcome, Thomas.You too. Best regards. damien backend calendar displayClosed   Amelia   Updated October 11, 2019 at 1:50pm   8 Most recent comment from [deleted]:Hello damien, but i'm quite sure that most of your customer, if asked the question, will feel like me on that point. MaybeWe will definitely need to think/discuss this through. You are welcom ... Mads Holm Andersen Google Map APIClosed   Amelia   Updated October 11, 2019 at 1:38pm   2 Most recent comment from Aleksandar Vuković:Hello again Mads Holm Andersen.You would need to enable all these APIs in Google Console: Then you need to add a billing account? You can read more about this here. After that, simply insert it on ... Mads Holm Andersen Setting up booking pageClosed   Amelia   Updated October 11, 2019 at 1:37pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Mads Holm AndersenGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. alfonso Weekly view in frontClosed Pre-purchase questions for Amelia   Updated October 11, 2019 at 1:30pm   2 Most recent comment from Miloš Jovanović:Hi alfonso,Thank you for your inquire.Unfortunately at the moment we do not have weekly view for the time slots and calendar on the front end form.It is in our plan to add this option for future upda ... jack Jones membership couponClosed   Amelia   Updated October 11, 2019 at 12:49pm   2 Most recent comment from [deleted]:Hello Jack Jones,Thank you for your purchase!Unfortunately, this is not possible with the Amelia's current built-in features. You need to manually put the coupon code in an email or other way of ... Tony66 set x-axis of bar chartClosed   wpDataTables   Updated October 11, 2019 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Hi Tony66Please tell me which rendering engine are you using, and what does the table look like?As far as I know, only Google charts do this by default, while Highcharts and Charts.js start from 0.Th ... Abdul Kuddoos Mohamed Shafran Pre Questions before purcassingClosed Pre-purchase questions for Amelia   Updated October 11, 2019 at 11:55am   2 Most recent comment from Miloš Jovanović:Hi Abdul,Thank you for your inquire.You can choose the onsite payment for the service, and then use the CSS to hide the price from the booking form.If you have an example of the page I can send you a ... Ken UpdateClosed Pre-purchase questions for Amelia   Updated October 11, 2019 at 11:48am   2 Most recent comment from Miloš Jovanović:Hi Ken,As I can see you reported the issue about the scrolling ?Can you please tell me did you try to disable the Smooth Scrolling option in the Divi theme.As for the bugs the support agent that repli ... morgan Pixel facebook after confirmation pageClosed   Amelia   Updated October 11, 2019 at 11:21am   5 Most recent comment from Aleksandar Vuković:You're welcome morgan.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards.