We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peter Merge FieldsClosed   Amelia   Updated October 9, 2019 at 10:04am   6 Most recent comment from Miloš Jovanović:Hi Peter,We tried to reproduce the problem on our dev sites but everything is looking good.Is it possible to provide me the credentials of your site so I can make a fake appointment and see the emai ... Daniel Brooksby Server-side Processing = Stops filtering workingClosed Pre-purchase questions for wpDataTables   Updated October 9, 2019 at 6:59am   23 Most recent comment from Aleksandar Vuković:Hi again Daniel.You're welcome.I'm sorry that you had to do this, but as long as the business is running, right?Please feel free to download the full version from Envato, and install it on ... Bev Payments / VAT & payment confirmationClosed Pre-purchase questions for Amelia   Updated October 8, 2019 at 2:10pm   2 Most recent comment from [deleted]:Hello Bev, Thanks for reaching out! We are glad you are interested in Amelia!When customers make a booking and pay through PayPal they get a notification of their payment, as well as you. You get the ... Graphite Biz Different hours Per locationClosed   Amelia   Updated October 8, 2019 at 1:40pm   4 Most recent comment from [deleted]:Great! You are welcome, glad I could help.If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Jessie Brown single appointment shortcodesClosed Pre-purchase questions for Amelia   Updated October 8, 2019 at 1:23pm   2 Most recent comment from [deleted]:Hello Jessi Brown, Thanks for reaching out! We are glad you are interested in Amelia. Yes, you can use a shortcode with just one service (the appointment are the bookings of services) / or employee ... Temitope Adeosun Customer List ImportClosed Pre-purchase questions for Amelia   Updated October 8, 2019 at 12:11pm   5 Most recent comment from Miloš Jovanović:Hi Temitope, And Amelia cannot automatically detect the users on the installation automatically? Unfortunately not, you can manually add the customers. As for the phpmyadmin. The table that is respo ... David My account says I have no purchases but I bought Amelia through appsumo.Closed Pre-purchase questions for Amelia   Updated October 8, 2019 at 11:41am   8 Most recent comment from [deleted]:Hi David,My apologies and thank you for your patience. Looks like you have refunded some of the codes and that caused the problem. We have fixed the problem, you can login to Store and see your licens ... Peter Komorowski Customer appointment self-helpClosed Pre-purchase questions for Amelia   Updated October 8, 2019 at 9:54am   2 Most recent comment from Miloš Jovanović:Hi Peter,Thank you for your inquire.How do customers change their own appointments? At the moment they can drag and drop their own appointment in the Calendar page, so they will need to have WP cred ... Miguel Delgado LanguageClosed Pre-purchase questions for Amelia   Updated October 8, 2019 at 9:48am   2 Most recent comment from Miloš Jovanović:Hi MIguel,Thank you for your inquire.We do have Spanish translation for our plugin so you can use it in Spanish language.And if I have a multi-language site could I use Spanish and English?You can use ... Tania & John PaymentsClosed   Amelia   Updated October 8, 2019 at 8:49am   8 Most recent comment from [deleted]:Hello Tiffany, You can't charge the remainder through Amelia payment options - since this would be on-site payment - on-site meaning offline, when the customer comes to the appointment.There are ... Leah Matthews Service DurationClosed   Amelia   Updated October 8, 2019 at 8:27am   4 Most recent comment from [deleted]:Hello Leah, Thank you for your purchase!Great, glad you figured it out If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Rich Deane Time Pick Jump on MobileClosed   Amelia   Updated October 8, 2019 at 5:41am   5 Most recent comment from Aleksandar Vuković:Hi again Rich.Glad to hear that it fixed the issue.I don't know how an update got through without this fix. Probably some conflict came up. I'll have to see that with my developers.Anyway, ... Rich Deane Multiple LocationsClosed   Amelia   Updated October 7, 2019 at 3:57pm   4 Most recent comment from [deleted]:Hello Rich, You can vote here If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Elis Mar Einarsson Workhours at 1h intervals not goodClosed   Amelia   Updated October 7, 2019 at 3:50pm   6 Most recent comment from [deleted]:You are welcome! Glad I could help If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Agamax79 Recharge for SMSClosed   Amelia   Updated October 7, 2019 at 3:44pm   8 Most recent comment from TIFFANY GIPSON:How many SMS are send for the credit rates? I don't see anything on the site explaining that. I may have to cancel this upgrade, this was a must for my client. Now I will have to tell her she has ...