As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

MARCOS FRAVEGA Spanish translationClosed   Amelia   Updated October 17, 2019 at 1:52pm   6 Most recent comment from Aleksandar Vuković:You're welcome Marcos.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Aggelos Filter by count columnClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello Aggelos.If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems with parsing of the query ... anchel bgcolor error in chromeClosed   Amelia   Updated October 17, 2019 at 1:44pm   3 Most recent comment from Aleksandar Vuković:Hello anchel.Thank you for letting us know. Great job on the fix!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Peter McKenzie Placeholders - potential bugClosed   wpDataTables   Updated October 17, 2019 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello again Peter.If you are using String for Placeholder - ‘variable’ %VAR1% should be surrounded with Single Quote (‘) in the query.Please try this, and let me know if it works. If it doesn ... anup kumar Freeze row and column and timestampClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hi again anup.I see this is a duplicate ticket with a different user. I already replied to the other ticket, so this one will be closed.Best regards. Simon REFUND !!!Closed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 1:28pm   2 Most recent comment from Aleksandar Vuković:Hello Simon.We have checked your e-mail, and the refund has been authorized 2 days ago. Since we're using Paddle as our reseller, they are the ones who actually refund your money. As per their  ... Peter McKenzie How do you change the font size of axis labels in HighCharts?Closed   wpDataTables   Updated October 17, 2019 at 1:16pm   2 Most recent comment from Aleksandar Vuković:Hello PeterThat is default behavior of charts engine, but if you need some custom solution you can check in our documentation about wpDataCharts callbacks.  Every chart exposes several options tha ... Manon change colourClosed   Amelia   Updated October 17, 2019 at 12:22pm   4 Most recent comment from Aleksandar Vuković:I certainly hope so, Manon.We're planning of adding a lot of customize features in the near future, so hopefully it will be included as well.Best regards. sprank75 Same DayClosed   Amelia   Updated October 17, 2019 at 10:43am   3 Most recent comment from Aleksandar Vuković:Hello sprank75No worriesThank you for your purchase.The only thing that comes to mind is if you set up "Minimum time required before booking" to 1 day, or something like that. Please open General Sett ... Ruben wpdataTables and google sheetClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 9:43am   2 Most recent comment from Aleksandar Vuković:Hello Ruben.As you can see in the description of the Lite version of wpDataTables, creating tables from the Google Spreadsheet files is not included.This is only one of the limitations of the free v ... Tom Letting users create unique tablesClosed   wpDataTables   Updated October 17, 2019 at 9:24am   6 Most recent comment from Aleksandar Vuković:Hello again Tom.As per our documentation on this feature, the UserID column needs to have the type "Integer", and values in that column define who will be able to see the rows in the table.For example ... Donovan Rucastle Sub domainsClosed Pre-purchase questions for Amelia   Updated October 17, 2019 at 8:51am   2 Most recent comment from Miloš Jovanović:HI Donovan,Thank you for your inquire.If the sub sites are on the same domain as a main site, then you just need the basic plan, just like you said.Best regards. Veronika Multiple AppointmentsClosed Pre-purchase questions for Amelia   Updated October 17, 2019 at 8:49am   2 Most recent comment from Miloš Jovanović:Hi Veronika,Thank you for your inquire.Unfortunately the multiple appointments are still not available.There were some more requested features like Event booking, custom fields etc.But multiple appoi ... Ali WpDataTables stuck in loading in wordpress admin pageClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello AliHave you tried updating the Lite version? The latest version of wpDataTables Lite is 2.0.14.If that doesn't fix the issue you're experiencing, then there is probably a conflict ei ... Peter McKenzie How do I display data labels above a series?Closed   wpDataTables   Updated October 17, 2019 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hello Peter.Like you mentioned, that is the default behavior of the chart engine, but you should be able to add the labels using our wpDataCharts callbacks.  Every chart exposes several options that ...