We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lolliweb Placeholders for serialized php arrayClosed   wpDataTables   Updated October 10, 2019 at 9:14am   3 Most recent comment from Aleksandar Vuković:Hey Fabian.Thanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Michel ter Stege Bug in front end editing optionClosed   wpDataTables   Updated October 10, 2019 at 9:04am   3 Most recent comment from Aleksandar Vuković:Not a problem, Michel. Thanks for letting us know. The ticket will close itself after a week, so no need to worry about that. If you have any further questions or issues, please feel free to open a n ... Ahmed Alawlaqi TrialClosed Pre-purchase questions for Amelia   Updated October 10, 2019 at 8:57am   2 Most recent comment from [deleted]:Hi Ahmed,Thank you for your interest in our plugin.We don't have trial version but you can test our plugin on our demo site here and also download our Lite version free to test the plugin. You s ... Dafra Sanou Custom forms in confirmation email for employeeClosed   Amelia   Updated October 10, 2019 at 8:23am   2 Most recent comment from [deleted]:Hello Dafra Sanou, Thank you for your purchase!When you go to Amelia -> Notifications - Email Notifications you can choose two types "To Customer" and "To Employee" and when you click on "To Employe ... John Paolo Caragdag Table FilteringClosed   wpDataTables   Updated October 10, 2019 at 8:17am   4 Most recent comment from Aleksandar Vuković:Hi again John Paolo Caragdag.You're welcome, glad I could help.That is default behavior of charts engine, but if you need some custom solution you can check in our documentation about wpDataC ... Robert Kent Jr functionClosed Pre-purchase questions for Amelia   Updated October 9, 2019 at 4:47pm   2 Most recent comment from [deleted]:Hi Robert,Thank you for your interest in our plugin.I will describe our process for booking events. Once customer chooses event and number of persons that are coming he proceeds to the booking form wh ... Andrius Google / Facebook conversion trackingClosed   Amelia   Updated October 9, 2019 at 3:24pm   4 Most recent comment from [deleted]:Hello Andrius,  You are welcome! Great, glad to hear it worked! If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  chosecz Meeting over one dayClosed   Amelia   Updated October 9, 2019 at 3:19pm   2 Most recent comment from [deleted]:Hello chosecz,Thank you for your purchase!Unfortunately, you can't make a service that long (two days) in Amelia at the moment. I thought of making a service 23 hours and extras another 23 h bu ... HandelshuysDoetinchem calculation extra'sClosed   Amelia   Updated October 9, 2019 at 1:09pm   6 Most recent comment from [deleted]:Ok, thanks for your suggestion! We will write this down in our to-do list for one of our future releases!If you have any other questions or concerns feel free to open a new ticket and we will gladly h ... Daniel Colour change not workingClosed   Amelia   Updated October 9, 2019 at 12:53pm   2 Most recent comment from [deleted]:Hello Daniel, I see that you have opened another ticket for the same issue and that my colleague answered it so I will close this oneIf you have any other questions or concerns feel free to open a ne ... raymond0000 Clark Booking form now not displayedClosed   Amelia   Updated October 9, 2019 at 11:59am   4 Most recent comment from [deleted]:Hello raymond0000,This can't happen just like that, as you said by itself, in Amelia. Could you please tell me have you changed something in your database, that maybe affected this? Or change ... sahinozyurek Generate graph based on number of entriesClosed   wpDataTables   Updated October 9, 2019 at 11:59am   33 Most recent comment from Aleksandar Vuković:Hi again sahinozyurek.You're welcome, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Karen Allen Event notification emailsClosed   Amelia   Updated October 9, 2019 at 11:58am   2 Most recent comment from Aleksandar Vuković:Hi Karen.Thank you for your purchase, and for those kind words.Can you, please, check if the address is being saved?I'm asking this because I see this:This is a Google warning, which indicates y ... Brent Remote Data TableClosed   wpDataTables   Updated October 9, 2019 at 11:41am   4 Most recent comment from Aleksandar Vuković:Hi again Brent.I don't believe that, since half of us here use Apple computers. Maybe there was some cache stored, and when it got cleared it started working again.Best regards. SDevRex URL Links Not ShowingClosed   wpDataTables   Updated October 9, 2019 at 11:20am   2 Most recent comment from Aleksandar Vuković:Hello SDevRexPlease tell me how you're adding the URL?It should work normally, out of the box. I cannot suggest much without taking a look at the table.Please provide me a temporary WP-admin logi ...