As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Marc Maessen Where can I find the Event IDClosed   Amelia   Updated October 18, 2019 at 12:51pm   4 Most recent comment from Aleksandar Vuković:Hi again Marc. Yeah, that's something a lot of people already requested. Believe me when I say that our developers are working on a lot of new features, and it's just a matter of time when ... Charlotte AccountingClosed Pre-purchase questions for Amelia   Updated October 18, 2019 at 12:33pm   2 Most recent comment from [deleted]:Hi Charlotte,Thank you for your interest in our plugin.Sorry to disappoint you, but unfortunately it is not possible in Amelia.Let me know if you have further questions. Jan No cards in Front-end Booking Catalog viewClosed   Amelia   Updated October 18, 2019 at 12:31pm   8 Most recent comment from [deleted]:Hello Jan, Thank you for the information!Great, glad to hear that everything works well now!Noted!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Amy Fields Table with Download ButtonsClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello Amy.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You could place a down ... Maud213 employee with several locationsClosed   Amelia   Updated October 18, 2019 at 9:55am   2 Most recent comment from [deleted]:Hello Maud213, Thank you for your purchase!When you go to the Employee -> Work Hours, you can choose the time slots / separate work hours / and assign the service for each time slot separately and a ... Nazario De Mori Custom fieldsClosed   Amelia   Updated October 18, 2019 at 9:49am   4 Most recent comment from [deleted]:You are welcome! You can subscribe to our newsletter so you will be informed of the release and the new features added. If you have any other questions or concerns feel free to open a new ticket and ... Tracey K Tarver scheduling emailsClosed Pre-purchase questions for Amelia   Updated October 18, 2019 at 9:40am   2 Most recent comment from Miloš Jovanović:Hi Tracey,Thank you for your inquire.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effic ... richard Will Not ActivateClosed   Amelia   Updated October 18, 2019 at 9:35am   4 Most recent comment from [deleted]:Hello richard,Sorry for misunderstanding. Ok, thanks for the details. The error 503 is Service Unavailable error which is an HTTP status code that means that the server is simply not available r ... Robert Culkin SMS NotificationsClosed   Amelia   Updated October 18, 2019 at 9:24am   2 Most recent comment from [deleted]:Hello Robert, We haven't had any troubles with this so far. This is strange since it works like this: when these notifications are sent the ID is saved in the database, so next time it will be ... Andrew Feature Request - Ability to set the minimum time required before booking for each service (rather than a global setting)Closed   Amelia   Updated October 18, 2019 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello Andrew. Thank you for your purchase. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Thank you for your suggestion. ... richard will it work for my problemClosed Pre-purchase questions for Amelia   Updated October 18, 2019 at 8:51am   4 Most recent comment from [deleted]:Hi Richard,Unfortunately something like this is not possible. In order to allow your customers to schedule in 8am and 8:30am your service would need to last 30 minutes in the back-end so the plugin co ... Jacob Raavig Google Timeline chartClosed   wpDataTables   Updated October 17, 2019 at 2:09pm   4 Most recent comment from Aleksandar Vuković:You're welcome JacobI hope our developers will have the time to start working on that soon enough.Best regards. Tom Glasson Limit table width optionClosed   wpDataTables   Updated October 17, 2019 at 2:05pm   2 Most recent comment from Aleksandar Vuković:Hello tomglasson.Wrapping words in the header is not possible with the plugin's built-in features, but it could be done with some custom CSS: table.wpDataTable thead { word-break: break-all !imp ... KaigeProductions Filter Charts, no table visibleClosed   wpDataTables   Updated October 17, 2019 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hello KaigeProductions.Sure, I can help you with some custom CSS which will hide the table, but leave the filters. However, I'd need you to share the page where both the chart and the table are, ... Katelyn Ngo Issue Regarding the payment gatwayClosed   Amelia   Updated October 17, 2019 at 1:56pm   2 Most recent comment from Aleksandar Vuković:Hello Kkatelynllove.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, payments ar ...