As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Marc Maessen Event description rich text formatting is gone on tablets and smartphonesClosed   Amelia   Updated October 16, 2019 at 3:35pm   6 Most recent comment from [deleted]:Hello Marc, You are very welcomeThank you for your kind words It's great to see that the effort is appreciated! (which unfortunately is not always the case) Thanks!If you have any other quest ... gspata97 Help HTMLClosed   Amelia   Updated October 16, 2019 at 2:07pm   7 Most recent comment from [deleted]:Hello gspata97, When you make some changes using translation programs or you translate the plugin using Loco translate or Poedit, this will be overwritten with the new update. So, you need to do the ... KINGSLEY GAAH cant configure wpdatatableClosed   wpDataTables   Updated October 16, 2019 at 1:55pm   5 Most recent comment from Aleksandar Vuković:Hello again KINGSLEY.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the th ... nicola payment featuresClosed Pre-purchase questions for Amelia   Updated October 16, 2019 at 1:37pm   2 Most recent comment from Miloš Jovanović:HI Nicola,Thank you for your inquire.As I can see you opened a same ticket twice and one of our agents replied in other ticket.I will close this one and we can continue on other ticket.Best regards. MARCOS FRAVEGA PremiumClosed   Amelia   Updated October 16, 2019 at 11:52am   4 Most recent comment from [deleted]:You are welcome, glad I could help!Thanks, you too.If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Adriano Profeta wptables highchartsClosed   wpDataTables   Updated October 16, 2019 at 11:49am   8 Most recent comment from Aleksandar Vuković:You're welcome, Adriano.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Juan Amelia customizationClosed Pre-purchase questions for Amelia   Updated October 16, 2019 at 11:40am   2 Most recent comment from [deleted]:Hi Juan,Thank you for your interest in our plugin.Our plugin is made for booking appointments that can last maximum one day and booking events that can last multiple days. If your tours last multiple ... murray2504 How do i add off days for employeesClosed   Amelia   Updated October 16, 2019 at 11:31am   2 Most recent comment from [deleted]:Hello murray2504, Unfortunately, you can't set the days off to repeat every week. The work hours are set for all days in the week and this is applied to all weeks in the future. You can make day ... Bruno Gall Amelia BookingClosed   Amelia   Updated October 16, 2019 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello Bruno.Thank you for your purchase.By default, Amelia doesn't have any permission settings, so if you place the shortcode on a public page, it will be accessible to anyone.I cannot recommen ... murray2504 Cancelation link add textClosed   Amelia   Updated October 16, 2019 at 10:06am   2 Most recent comment from Aleksandar Vuković:Hello murray2504.Sure, you can do that. When you're editing the template, you need to add the %appointment_cancel_url% placeholder in the hyperlink by clicking on the hyperlink button:So, if yo ... Han Sinke Duplicate eventClosed Pre-purchase questions for Amelia   Updated October 16, 2019 at 10:06am   2 Most recent comment from [deleted]:Hi Han,Thank you for your interest in our plugin.Unfortunately, we currently don't have duplicate option for Events, but we plan to add that with other bulk options next year.Let me know if you h ... Sam Payrovi Database storageClosed Pre-purchase questions for wpDataTables   Updated October 16, 2019 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello Sam.Thank you for your interest in our plugin.You can edit existing tables in the database with wpDataTables using SQL Query based tables. Every manual table created with the plugin is being st ... Frank Bailey Does Amelia support pre-payment for bookings?Closed Pre-purchase questions for Amelia   Updated October 15, 2019 at 4:49pm   3 Most recent comment from Jim:Hi Frank, Did you find another plugin that has that functionality? (I need the same thing for a Service oriented operation!)Kind regards,Jim Manon font and employeeClosed   Amelia   Updated October 15, 2019 at 1:39pm   6 Most recent comment from [deleted]:Great, glad I could help!You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, gspata97 Help BookingClosed   Amelia   Updated October 15, 2019 at 1:32pm   2 Most recent comment from [deleted]:Hello gspata97, Thank you for your purchase!Unfortunately, it is not possible to book more time slots at the same time in Amelia at the moment. Only one time slot per booking is possible.We have t ...