As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

murray2504 Enable customer informationClosed   Amelia   Updated October 15, 2019 at 12:22pm   2 Most recent comment from [deleted]:Hello murray2504,This is happening because you are trying to make an appointment while you are logged in in WordPress. Please try booking while on incognito page (or not logged in WP). Hope this hel ... Steve Rice CompatibilityClosed Pre-purchase questions for wpDataTables   Updated October 15, 2019 at 12:01pm   4 Most recent comment from Aleksandar Vuković:You're welcome, SteveIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Andrius Connecting multiple employees to the same Google CalendarClosed   Amelia   Updated October 15, 2019 at 11:38am   10 Most recent comment from Aleksandar Vuković:Me too, Andrius.You're welcome. Hopefully it'll be implemented soon enough.Best regards. Mike Multi locationsClosed Pre-purchase questions for Amelia   Updated October 15, 2019 at 11:33am   10 Most recent comment from [deleted]:Hello murray2504,Using [ameliabooking] shortcode you will have three dropdowns - one for the service, one for the location and one for the employee - so the customers can choose each one of these. A ... Micah Young Product capabilitiesClosed Pre-purchase questions for wpDataTables   Updated October 15, 2019 at 11:00am   2 Most recent comment from Aleksandar Vuković:Hello MicahThank you for your interest in our plugin.No worries, I believe I understood your questions.Manual tables, tables created from the database (SQL query based tables), and tables imported ... Al Farmer Customer CancellationClosed   Amelia   Updated October 15, 2019 at 10:54am   2 Most recent comment from Aleksandar Vuković:Hello Al Farmer.Thank you for your purchase.This can be set from Roles Settings. You can allow customers to reschedule their own appointments – This option allows you to choose if you want to allo ... Marko GDPRClosed   Amelia   Updated October 15, 2019 at 10:54am   2 Most recent comment from Aleksandar Vuković:Hello Marko.The customer data is stored in wp_amelia_users table in the database.As for the SMS service, the plugin is fully GDPR compatible. Nothing is stored in the database, and everything goes th ... Marko Punch cardsClosed   Amelia   Updated October 15, 2019 at 10:54am   2 Most recent comment from [deleted]:Hello Marko, Thank you for your purchase!You can add this custom code to hide the FREE on the event :  div.am-event-data > div.am-event-price.am-event-free {display: none !important;} And if you ha ... Emran Price based on PostalcodeClosed Pre-purchase questions for Amelia   Updated October 15, 2019 at 10:52am   2 Most recent comment from [deleted]:Hi Emran,Thank you for your interest in our plugin.Unfortunately we don't have this option at the moment. In our plugin price defers based on the service and/or employee that customer choose, so ... murray2504 Multiple Locations not workingClosed   Amelia   Updated October 15, 2019 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello murray2504.Thank you for your purchase.If you have only one employee who is assigned to one location, the location will not be displayed as an option in front-end.Locations are assigned to empl ... Bruno Gall Services ConfigurationClosed   Amelia   Updated October 15, 2019 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hello Bruno.Thank you for your purchase.Sure, when you open your Employee, navigate to Working hours. There you can set different time periods, like this:So, in my example my employee would work on Se ... Ole Morten Larsen How to Download wpDataTables BasicClosed   wpDataTables   Updated October 15, 2019 at 10:43am   4 Most recent comment from Aleksandar Vuković:Hi again Ole Morten Larsen.I just replied to your other ticket about the same issue.Please check my response, and reply there.Best regards. Sebastian EmailsClosed   Amelia   Updated October 15, 2019 at 8:27am   2 Most recent comment from Aleksandar Vuković:Hello Sebastian.Thank you for your purchase.Please use English for future communication, since it is the only official support language. A lot of things can be lost in the translation if we use Googl ... Alex Gurovich URL LinkClosed   wpDataTables   Updated October 15, 2019 at 8:18am   8 Most recent comment from Aleksandar Vuković:Hi again Alex.We don't seem to understand each other very well. Sorry about that.If you wish to create a link in the column header - that is not possible:Entries inside the table can be links, an ... Rui Duarte WP AmeliaClosed   Amelia   Updated October 15, 2019 at 8:10am   2 Most recent comment from [deleted]:Hello Rui Duarte, You need to set the "Default time slot step" to 10 minutes if you want to set a buffer time of 10 minutes. This option "Default Time Slot Step" is applied to all time slots in the p ...