We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Nik20 Help ShortcodeClosed   Amelia   Updated October 7, 2019 at 7:04am   2 Most recent comment from Aleksandar Vuković:Hello Nik20.Thank you for your purchase. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these strings. ... KINGSLEY GAAH wordpress table dropdownClosed   wpDataTables   Updated October 7, 2019 at 6:51am   2 Most recent comment from Aleksandar Vuković:Hello KINGSLEY GAAHThank you for your purchase.There is probably a conflict with the bootstrap.js files. Please go to wpDataTables main Settings on your wp-admin page. You'll see Include full ... jerundle Filtered tables aren't reflected when used as source when making chartsClosed   wpDataTables   Updated October 4, 2019 at 8:11pm   6 Most recent comment from Aleksandar Vuković:You're welcome jerundle.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Adan Service PackagesClosed Pre-purchase questions for Amelia   Updated October 4, 2019 at 3:56pm   6 Most recent comment from Miloš Jovanović:Hi Adan ,Oh sorry for misunderstandingGlad to hear that you are satisfied with our product, we will keep improving it even more.Have a great weekend.Best regards. Adan Calendar displayClosed   Amelia   Updated October 4, 2019 at 3:42pm   8 Most recent comment from [deleted]:Hello Adan, Great, glad to hear that!When you go to Amelia -> Settings -> General Settings you will find the option "Minimum time required before booking" and there you should set the time that you w ... Tony66 shortcodes do not work in sliderClosed   wpDataTables   Updated October 4, 2019 at 2:59pm   3 Most recent comment from Aleksandar Vuković:Hey Tony.Thank you for letting us know.I also thank you for sharing with us that Gutenslider works with wpDataTables. I'll have to test it myself, and see how it works, so I can share the inform ... Cole Greer Appointment DetailsClosed   Amelia   Updated October 4, 2019 at 2:37pm   2 Most recent comment from Aleksandar Vuković:Hello Cole.You can add some custom fields at the end of the booking form, where they would enter that information. They can be mandatory, but don't have to.When you're creating e-mail templa ... Ryan Fidler Display additional information when clicking table rowClosed   wpDataTables   Updated October 4, 2019 at 11:39am   2 Most recent comment from Aleksandar Vuković:Hello Ryan.Thank you for your purchase.You can achieve this with enabling the Responsiveness feature.You would also need to add all those columns that will be hidden:Facility ID, Facility Name, Name, ... Jake Lee How to change the setting on [ameliasearch]Closed   Amelia   Updated October 4, 2019 at 11:33am   2 Most recent comment from Aleksandar Vuković:Hello Jake.I'm sorry to disappoint you, but unfortunately, something like this is not possible at the moment.We are planning to implement a lot of new customization features for one of our future ... Dave dynamic populationClosed   Gravity Forms integration for wpDataTables   Updated October 4, 2019 at 11:27am   2 Most recent comment from Aleksandar Vuković:Hello Dave.Thank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.That is, it's not possible wit ... Robert Culkin Google Calendar SyncClosed   Amelia   Updated October 4, 2019 at 11:14am   2 Most recent comment from Aleksandar Vuković:Hello Robert.You can link several google accounts to one employee, but unfortunately the synchronization works only for the one currently selected.What you can do, is to connect that master account di ... Eveyen Customizing the Booking Form in the front endClosed   Amelia   Updated October 4, 2019 at 10:46am   4 Most recent comment from Aleksandar Vuković:Hi again Eveyen.Alright, this is the CSS you need to use to hide the Employee from the last window: #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-booking-data.el-row > div.el-col.el-c ... justinsmassage not able to book appointmentsClosed Pre-purchase questions for Amelia   Updated October 4, 2019 at 9:09am   4 Most recent comment from [deleted]:Hi Justin,Please see the screenshots attached, I went on your booking form and Thursday is marked as available. Only in the October 17th and 24th are unavailable because you have set those days as vac ... Ash The booking plugin is not working properlyClosed   Amelia   Updated October 3, 2019 at 3:17pm   6 Most recent comment from [deleted]:Hello Ash, Thanks for the credentials. So, I disabled the option "Use service duration for booking a time slot" in Amelia -> General Settings and now it gives the appointments as it should (on 30 mi ... Wendelin Ackermann Time slots not shown when clients want to bookClosed   Amelia   Updated October 3, 2019 at 2:27pm   7 Most recent comment from [deleted]:You are welcome, Wendelin If you have any other questions or concerns feel free to open a new ticket and we will gladly help,