We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

stacy keller compatibility with gravity formsClosed Pre-purchase questions for Amelia   Updated October 3, 2019 at 1:56pm   2 Most recent comment from [deleted]:Hi Stacey,Thanks for your interest.Sorry to disappoint you, but we don't have Gravity forms integration and it is not possible to be done other way.You can suggest a feature here: https://wpamel ... Pedro Cassian specific functions that might not existClosed Pre-purchase questions for Amelia   Updated October 3, 2019 at 1:46pm   4 Most recent comment from [deleted]:Hi Pedro,We don't have a deposit option, the only thing that comes to my mind is that you can charge first booking for example 100$ and to send them coupons of 100% off for next x number of book ... Fourmi SupportClosed   Amelia   Updated October 3, 2019 at 1:29pm   2 Most recent comment from [deleted]:Hello Fourmi, Thank you for your purchase!Unfortunately, the attachment custom fields can't be mandatory/required in Amelia at the moment. We added this type of custom fields in our last update ... altainvestimentos CSS IMAGE PROBLEMClosed   wpDataTables   Updated October 3, 2019 at 12:08pm   8 Most recent comment from Aleksandar Vuković:Hey altainvestimentos.There's nothing wrong with what you did. I created a new table, and failed to display the images with Ashley Erb wpDatTables FunctionalityClosed Pre-purchase questions for wpDataTables   Updated October 3, 2019 at 11:38am   2 Most recent comment from Aleksandar Vuković:Hey Ashley,Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately no. You could only create PIVOT tables from the database (using SQL queries), and then use wpDataTa ... Engin Beri Update Plugin, non-EnvatoClosed   Amelia   Updated October 3, 2019 at 11:23am   2 Most recent comment from [deleted]:Hello Engin, Thank you for your purchase!My suggestion is to update the plugin manually following these steps: 1) Download the zip file from our store or from the email that you received when you ma ... Engin Beri Location-based notificationsClosed   Amelia   Updated October 3, 2019 at 10:33am   2 Most recent comment from [deleted]:Hello Engin Beri, In Amelia, you can set one additional email address which will get all notifications and you will find this option ("Send all notifications to the additional address:" in) in Amel ... malik Hide ServiceClosed   Amelia   Updated October 3, 2019 at 10:05am   15 Most recent comment from Miloš Jovanović:Hi malik,You are welcome.Best regards. Adrien compatibility with Gravity Flow FoldersClosed Pre-purchase questions for wpDataTables   Updated October 2, 2019 at 7:57pm   10 Most recent comment from Aleksandar Vuković:Good news, Adrien.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. 'Paul Woocommerce integrationClosed Pre-purchase questions for Amelia   Updated October 2, 2019 at 4:01pm   4 Most recent comment from [deleted]:Hi Paul,You are welcome. If you get any questions after investigating our coupons please do not hesitate to ask.Best regards. Zahra Payment processingClosed Pre-purchase questions for Amelia   Updated October 2, 2019 at 4:00pm   2 Most recent comment from [deleted]:Hi Zahra,Thank you for your interest in our plugin.At the moment we have on-site, PayPal and Stripe payment methods and also we have integration with WooCommerce which supports various payment methods ... Terry O'Connor Additional Data fields upon booking signup.Closed   Amelia   Updated October 2, 2019 at 11:58am   2 Most recent comment from [deleted]:Hello Terry, Thank you for your purchase!You think of custom fields, right? Unfortunately this is not possible to add in Amelia at the moment.I will add your suggestion to our list and if it is some ... Susanna Townsend To Many BookingsClosed   Amelia   Updated October 2, 2019 at 11:53am   4 Most recent comment from Aleksandar Vuković:Hi again Isabella. Sure, if you have more than one employee assigned to one service, and maximum capacity per service set to "1", your customers will be able to book as many times as there are availab ... Ali What does per year subscription mean?Closed Pre-purchase questions for wpDataTables   Updated October 2, 2019 at 11:51am   8 Most recent comment from Aleksandar Vuković:Hi again Ali.When you purchase the plugin, you will receive a download link, and credentials for accessing our store via e-mail.Once you download the .zip installation folder, you can follow the tuto ... German Filtering forms by Users LocationClosed Pre-purchase questions for Amelia   Updated October 2, 2019 at 11:27am   4 Most recent comment from [deleted]:Hi,Yes, that is right.