We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

KevinBJ Multiple treatmentsClosed   Amelia   Updated September 24, 2019 at 3:16pm   2 Most recent comment from Miloš Jovanović:Hi KevinBJ,Thank you for your purchase.Sorry to disappoint you but this option is not available at the moment.Bulk booking is in plan to be added for the future updates of the plugin.Best regards. Alex Georgianna Conditional FilterClosed   wpDataTables   Updated September 24, 2019 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello Alex.Thank you for your purchase.Cascade filtering is offered through our paid add-on Powerful Filters.With this add-on you'll also have an option to hide the table before filtering is app ... Susanna Townsend Change location on serviceClosed   Amelia   Updated September 24, 2019 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hello Susanna.The location is not linked to a service, but to an employee assigned to a service.Each employee needs to have a default location, but you can assign other locations in their Working Hour ... Adam Harris Stripe/Paypal DepositClosed Pre-purchase questions for Amelia   Updated September 24, 2019 at 12:26pm   2 Most recent comment from [deleted]:Hi Adam,Thank you for your interest in our plugin.We have both PayPal and Stripe payment methods, but we don't have deposit payments at the moment. The only option is to set services price to be ... Gregory Patier Notifications problem since amelia updateClosed   Amelia   Updated September 24, 2019 at 12:16pm   37 Most recent comment from Aleksandar Vuković:You're welcome guys.If there's anything else we can do, please feel free to let us know. Also I have to thank you both for pointing this out to us. It probably would've went under our ... Curtis Cannot get rid of the locationClosed   Amelia   Updated September 24, 2019 at 11:38am   5 Most recent comment from [deleted]:You are welcome! Glad I could helpIf you have any other questions or concerns feel free to open a new ticket and we will gladly help, Matthew Johnson How To Handle Multiple Locations?Closed   Amelia   Updated September 24, 2019 at 11:27am   2 Most recent comment from Aleksandar Vuković:Hello Matthew.Each employee has a default location which can be changed in Working Hours of the Employee, but only per time periods. So, you are right when you say you can't assign an employee to ... Ronald Clauss Duplicating eventsClosed   Amelia   Updated September 24, 2019 at 11:14am   2 Most recent comment from Miloš Jovanović:Hi Ronald,Thank you for your purchase.Sorry to disappoint you but unfortunately duplicating Events is not possible at the moment.We do have in plan to add this option for the future updates of the pl ... Fatih Karlıdağ ServicesClosed   Amelia   Updated September 24, 2019 at 10:55am   6 Most recent comment from Miloš Jovanović:Hi Fatih,Yes, for now you can make a workaround with the special days until we implement this feature.Best regards. Kleber AgendamentoClosed   Amelia   Updated September 24, 2019 at 9:26am   2 Most recent comment from Miloš Jovanović:HI Kleber,Thank you for your purchase.Can we please speak in English so we can understand each other better.As I can see you require special days.You can check this  link  for more information on h ... Christof Fixed/sticky headersClosed   wpDataTables   Updated September 24, 2019 at 8:32am   2 Most recent comment from Aleksandar Vuković:Hello Christof.Thank you for your purchase.As you already know, unfortunately something like this is not possible with the plugin's built-in features.We do have it planned, but our development t ... Gavin Short code to different tableClosed   wpDataTables   Updated September 24, 2019 at 8:10am   4 Most recent comment from Aleksandar Vuković:Hey Gavin.I understand what you want to do, but unfortunately something like this is not possible with the plugin's built-in features.On front-end, users are able to enter only one row at a time ... Fatih Karlıdağ clean uninstall AmeliaClosed   Amelia   Updated September 24, 2019 at 7:15am   2 Most recent comment from Aleksandar Vuković:Hello Fatih.To do a clean uninstall, unfortunately at the moment you need to go into the database and delete all "wp_amelia_" tables manually.We will be adding a button which will allow you to delete ... Keith Wozniak wpdatatables chartsClosed   wpDataTables   Updated September 23, 2019 at 2:33pm   2 Most recent comment from Aleksandar Vuković:Hello Keith.Thank you for your purchase.There's too much data for that chart height. You would need to increase the chart's height when you're creating the chart, and all labels should ... Vance Hornbuckle Question about Amelia FunctionClosed Pre-purchase questions for Amelia   Updated September 23, 2019 at 2:17pm   2 Most recent comment from [deleted]:Hi Vance,Thank you for your interest in our plugin.We don't have option for this made in our plugin but, you can connect all 5 engineers with the same Google calendar in our plugin and that cale ...