As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Andy NEED HELP WITH ACTIVATIONClosed   Amelia   Updated October 11, 2019 at 11:12am   2 Most recent comment from [deleted]:Hello Andy, Thank you for your purchase! If you bought Amelia through our TMS store then please follow these steps to install/update the plugin and then try to activate it again with the purchase co ... damien all options visibles, no dropdownClosed   Amelia   Updated October 11, 2019 at 10:28am   18 Most recent comment from Aleksandar Vuković:Sure thing, damienIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Paul Custom Date FormatsClosed   wpDataTables   Updated October 11, 2019 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello Paul.Thank you for your purchase.I was unable to find that format. Can you please show me how a specific date would look like?In general settings of wpDataTables, you can change the date format ... sogofactory Events displayClosed   Amelia   Updated October 11, 2019 at 10:27am   4 Most recent comment from [deleted]:Hello sogofactory, I am not sure if I understood you well. Do you mean on this one:Also how work the ID shortcode for multiple events? ID="1,2,3" is not workingThis can't be an option for now, ... Francis Multiple Google CalendersClosed   Amelia   Updated October 11, 2019 at 8:39am   2 Most recent comment from Aleksandar Vuković:Hello Francis.I am sorry to disappoint you, but unfortunately this has not been added to our to-do list yet.Thank you for your suggestion, though. I will forward it to our development team, so they c ... PHUONG NGUYEN booking onlineClosed   Amelia   Updated October 11, 2019 at 8:18am   5 Most recent comment from [deleted]:Hello PHUONG NGUYEN,We are sorry to hear that you don't find Amelia suitable for your needs!In order to get a refund, you need to log into http://store.tms-plugins.com/ with the credentials you ... TIFFANY GIPSON Employee EmailsClosed   Amelia   Updated October 10, 2019 at 6:08pm   2 Most recent comment from Aleksandar Vuković:Hi again TIFFANY.Like I mentioned in the other ticket, we'll need to go in and take a look.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and t ... Andy Emails to EmployeeClosed   Amelia   Updated October 10, 2019 at 6:06pm   8 Most recent comment from Aleksandar Vuković:Hi again Tiffany.I guess you did a test booking while logged in as admin, and that's how your ID is now stored in the database.Also check if the option to check the e-mail is enabled in Roles set ... RFAWP Tables switching upClosed   wpDataTables   Updated October 10, 2019 at 1:22pm   6 Most recent comment from Aleksandar Vuković:Alright, RFAWP.I'd love to log in and test it out, but as per my previous reply - I cannot log in because access from Serbia has been disabled for your website.Can you please whitelist Serbia, a ... Jejuan Error during purchaseClosed   Amelia   Updated October 10, 2019 at 11:31am   2 Most recent comment from [deleted]:Hello Jejuan,Can you please check again your Live Client ID and Live Secret on your PayPal account? You have Sandbox and Live credentials. With PayPal there is only two ways where customers can ma ... BlazingDragon IDEAL paymentsClosed   Amelia   Updated October 10, 2019 at 11:23am   4 Most recent comment from [deleted]:Hello BlazingDragon, Thank you for your suggestion and for the detailed explanations!I will forward this to our development team so they can check out how much time and work this requires and when c ... Remko Sieben Hide capacity in event list front-endClosed   Amelia   Updated October 10, 2019 at 11:07am   6 Most recent comment from Aleksandar Vuković:Nope, Remko, that's just fine.Using CSS is what I would suggest.Glad to hear this helped.Best regards. Maximilian AmeliaClosed Pre-purchase questions for Amelia   Updated October 10, 2019 at 10:39am   5 Most recent comment from [deleted]:Hello Maximilian, 15.10.2019This is rather strange, and we haven't had such behavior so far. Maybe it happens due to some other WordPress plugin (maybe some plugin or there has a conflict with ou ... Abdul Kuddoos Mohamed Shafran Pre Questions before purcassingClosed Pre-purchase questions for Amelia   Updated October 10, 2019 at 10:00am   2 Most recent comment from Miloš Jovanović:HI Abdul,Thank you for you inquire.We do have in plan to add a Front end booking cabinet for customers as one of the next major features for the update.This will include some notes for the customers. ... Srinath Fixed HeaderClosed   wpDataTables   Updated October 10, 2019 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello Srinath.Thanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards.