We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marc Maessen Backend Events missingClosed   Amelia   Updated October 21, 2019 at 2:23pm   9 Most recent comment from Miloš Jovanović:Hi Marc,Glad to hear that, hope that everything will work fine now.If you have any more questions feel free to open a new ticket.Best regards. Mark Hullin Booking ProblemsClosed   Amelia   Updated October 21, 2019 at 2:12pm   2 Most recent comment from [deleted]:Hello Mark, Apologies for replying late, we are not working on weekends. Could you please tell me have you enabled the option "Check customer's name for existing email when booking " in Amelia ... Patrick Multi-languageClosed Pre-purchase questions for Amelia   Updated October 21, 2019 at 1:39pm   3 Most recent comment from [deleted]:Hi Patrick,Thank you for your interest in our plugin.Yes, Amelia woks with WPML, but with some limitations (Service name, category name, notifications and custom fields) we also have translations to ... Carl Condliffe Payment receipt to customerClosed   Amelia   Updated October 21, 2019 at 1:31pm   2 Most recent comment from [deleted]:Hello HopsNZ, Thank you for your purchase.Unfortunately, this is not something which is processed by Amelia, but by Stripe so you would need to check this out with them. I know that you can see the ... Roger Gill Creating a server side searchable tableClosed Pre-purchase questions for wpDataTables   Updated October 21, 2019 at 1:03pm   2 Most recent comment from Isidora Markovic:Hi Roger,Thank you for your interest in wpdatatables.Unfortunately at the moment there’s no built-in solution. However, it appears in requests from time to time, so we will add to our idea list and ... Szczepan Piekutowski Can Amelia be translated?Closed Pre-purchase questions for Amelia   Updated October 21, 2019 at 12:35pm   6 Most recent comment from Miloš Jovanović:Hi Szczepan,Unfortunately we do not have the Polish language.But using the guide below the plugin can be easily translated.Best regards. Justin Reckling Trouble getting external DB setup to show in dropdown post config.Closed   wpDataTables   Updated October 21, 2019 at 12:20pm   2 Most recent comment from Isidora Markovic:Hi Justin, Thank you for your purchase. We notice that you open two tickets with same issue, and we already answer you on first one, so we will close this ticket.Thank you for understanding.Best reg ... Robert Culkin Scheduling Notification (Next Day Reminder)Closed   Amelia   Updated October 21, 2019 at 12:18pm   5 Most recent comment from Miloš Jovanović:Hi Robert,Aleksandar is currently on vacation so I will try to help you out.I noticed that also if you manually enter  in the browser URL the cron command everything seems fine ( attachment ) So in ... Katelyn Ngo Installment PaymentClosed   Amelia   Updated October 21, 2019 at 12:10pm   2 Most recent comment from [deleted]:Hello [email protected], Unfortunately, installment payments are not supported in Amelia with its current built-in features. There are two payment methods in Amelia - pay everything (once) whil ... Szczepan Piekutowski SMS NotificationsClosed Pre-purchase questions for Amelia   Updated October 21, 2019 at 11:09am   4 Most recent comment from [deleted]:Hi Szczepan Piekutowski,Please see the price list for United Kingdom attached.Best regards. Adnan Masood time slots in user time zoneClosed Pre-purchase questions for Amelia   Updated October 21, 2019 at 11:07am   2 Most recent comment from [deleted]:Hi Adnan Masood,Thank you for your interest in our plugin.I have already answered you on the previous ticket. We have this option and it is in our General Settings. Once you enable it your clients wil ... Szczepan Piekutowski Can I buy directly from TMS Plugins?Closed Pre-purchase questions for Amelia   Updated October 21, 2019 at 10:03am   2 Most recent comment from [deleted]:Hi Szczepan,Thank you for your interest!If you want to buy Amelia plugin, you can do it here: https://wpdatatables.com/pricing/If you want to buy wpDataTables plugin, you can do it here: https://wp ... Kevin I ´m not able to create a service because it doesn’t see any employeeClosed   Amelia   Updated October 21, 2019 at 9:32am   2 Most recent comment from Miloš Jovanović:HI Kevin,Thank you for your purchase. Sorry for late response, we are not working on weekends.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and tak ... Alex Gurovich RefundClosed   wpDataTables   Updated October 21, 2019 at 9:16am   2 Most recent comment from Isidora Markovic:Hi Alex,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We're sorry to hear you do not want to use the tool after purchase. Wh ... Jan responsive cart on smartphoneClosed   Amelia   Updated October 21, 2019 at 9:05am   2 Most recent comment from [deleted]:Hello Jan, Apologies for replying late, we are not working on weekends. Could you please tell me - this is a woocommerce cart, isn't it? Since for this cart you use WooCommerce shortcode, we ca ...