We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul credit card paymentClosed Pre-purchase questions for Amelia   Updated October 23, 2019 at 2:06pm   2 Most recent comment from Miloš Jovanović:Hi Paul,Thank you for your inuqire.Yes, you can find more information about payment option with our plugin on this linkYou will notice that we do have options to pay onsite, using WooCommerce, PayPal ... Hitomi Difference between basic plan and pro planClosed Pre-purchase questions for Amelia   Updated October 23, 2019 at 1:12pm   9 Most recent comment from Hitomi:Ah....okey, I thought it's for customers.So so so sorry.I'm really appreciate for your correspondence.Thank you very much.King, king regards. Paul Custom Save Method?Closed   wpDataTables   Updated October 23, 2019 at 12:04pm   2 Most recent comment from Isidora Markovic:Hi Paul,Thank you for your purchase.If I understand you right you can use Foreign keys and check is that what you looking for. You can read more about this on this links in our docs.Best regards. KaigeProductions Decimals inside filterClosed   wpDataTables   Updated October 23, 2019 at 11:57am   2 Most recent comment from Isidora Markovic:Hi KaigeProductions?Thank you for your purchase.I suppose that you set this column type to float. Can you change it on intiger on Data tab in column settings?Best regards Mads Holm Andersen Feature requestsClosed   Amelia   Updated October 23, 2019 at 11:10am   2 Most recent comment from Miloš Jovanović:Hi Mads,Thank you for your inquire.Unfortunately at the moment we are working on these features that were the most requested ones:Front end booking cabinet for customers and recurring appointments.But ... Gabriel Amelia doenst workClosed   Amelia   Updated October 23, 2019 at 10:55am   6 Most recent comment from Miloš Jovanović:HI Gabriel,Glad to hear that.If you have any more questions feel free to open a new ticket, we will gladly help.Best regards. Sharada Korf Use plugin as renting conferenceroomClosed Pre-purchase questions for Amelia   Updated October 23, 2019 at 10:08am   2 Most recent comment from Miloš Jovanović:HI Sharada,Thank you for your inquire and for example.Unfortunately something like this is not possible  to achieve with our plugin.Conditional booking is something that we do not have at the moment ... Nauman Shafiq It is About time tableClosed Pre-purchase questions for Amelia   Updated October 23, 2019 at 9:50am   2 Most recent comment from Miloš Jovanović:Hi Nauman,Thank you for your inquire.Sorry to disappoint you but unfortunately that kind of booking is not possible at the moment.We do have in plan to implement this feature for some of the future ... KaigeProductions date based filter for a table that filters month, 3 monthClosed   wpDataTables   Updated October 23, 2019 at 9:43am   4 Most recent comment from Isidora Markovic:Hello  KaigeProductions,Aleksandar is on vacation an I will answer you.Unfortunately at the moment it is not possible to use dependency in filters for range slider. But if i understand you right for ... Adriano Profeta numbers in export excelClosed   wpDataTables   Updated October 23, 2019 at 9:22am   3 Most recent comment from Isidora Markovic:HI Adriano,Thank you for your purchase.You need to set same number format in our plugin as your format in your excel or you can change that column to string column type an you will not have such issue ... Srdjan I get the message that the license has expired. At the time of purchase, it was a lifetime licenseClosed Pre-purchase questions for wpDataTables   Updated October 23, 2019 at 7:09am   2 Most recent comment from Isidora Markovic:Hi Srdjan,Thank you for your interest in wpdatatables.If you buy our plugin over Envato market you have Lifetime license for updates and 6 months of support. From screenshot, we can see that you get ... Lisa Bergmann Installation PluginClosed   Amelia   Updated October 22, 2019 at 2:28pm   6 Most recent comment from [deleted]:Great, glad to hear thatIf you have any other questions or concerns feel free to open a new ticket and we will gladly help, Mads Holm Andersen Several problems...Closed   Amelia   Updated October 22, 2019 at 2:16pm   9 Most recent comment from Mads Holm Andersen:It works now - THANK YOU!!! Jake Lee Coupon and repeating servicesClosed   Amelia   Updated October 22, 2019 at 11:42am   10 Most recent comment from [deleted]:Hi Jake,Aleksandar is out of the office, but I will try to help you.1. You ca let your employees configure their schedule (working hours), also there's few more options you can enable, take a loo ... richard wrong times showing up on google calendarClosed   Amelia   Updated October 22, 2019 at 11:35am   4 Most recent comment from [deleted]:Hello richard, You need to set your timezone in your WordPress -> Settings -> General. This setting is applied to Amelia as well, so when you changed it in your WordPress it will be the same timezone ...