We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Debbie van Cleef Feature requestsClosed   Amelia   Updated October 22, 2019 at 11:16am   2 Most recent comment from [deleted]:Hi Debbie,Thanks for your feedback.You are right, that is not possible at the moment. I will add this to our idea list, and we will monitor if there's a lot of requests for these two features, we ... Kevin Roussel Special days only allow 1 bookingClosed   Amelia   Updated October 22, 2019 at 10:52am   3 Most recent comment from Kevin Roussel:Hi, Thank you for your answer. It was disabled, and activating this option seems to have done the job ! I think i didn't understand correctly this option. Thank you for the quick support ! Candi Christman Remove an person from a group appointmentClosed   Amelia   Updated October 22, 2019 at 10:42am   2 Most recent comment from [deleted]:Hi Candi Christman,Thank you for your inquiry.When it is about group appointment you need to open that appointment on the appointments page and to change the status for just one particular customer. P ... Gareth Kemp TrackingClosed Pre-purchase questions for Amelia   Updated October 22, 2019 at 10:14am   2 Most recent comment from [deleted]:Hi Gareth,Thank you for your interest in our plugin.We have two ways for sending the data at the moment:1) You can add javascript callback method that will be executed after the booking, or2) You can ... Sebastien Francois Google SheetClosed Pre-purchase questions for wpDataTables   Updated October 22, 2019 at 9:30am   2 Most recent comment from Miloš Jovanović:Hi Sebastien,Thank you for your inquire.There are few options to create a table from these files.You can read more about them on our documentation page.Creating tables from Google Spreadsheet data.M ... Candice Amelia PluginClosed Pre-purchase questions for Amelia   Updated October 22, 2019 at 9:27am   8 Most recent comment from [deleted]:Hi Candice,You are welcome.Best regards. Ryan Nielsen no booking viewClosed   Amelia   Updated October 22, 2019 at 8:55am   2 Most recent comment from [deleted]:Hello Ryan Nielsen, Thank you for your purchase! Unfortunately, we encountered some issue/bug after the last update with Gutenberg blocks and this is the cause of the error "Please create category, s ... Humberto pick date and Time not availableClosed   Amelia   Updated October 22, 2019 at 8:46am   6 Most recent comment from [deleted]:Hello Humberto, You are welcome!Great, glad I could help!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, digiden Block Out Appointments for next dayClosed   Amelia   Updated October 22, 2019 at 8:38am   2 Most recent comment from [deleted]:Hello digiden, Thank you for your purchase!For services, you need to enable the option 'Minimum time required before booking:' which you will find in Amelia -> Settings -> General Setting ... Jason Ayala Custom time slots for different user rolesClosed Pre-purchase questions for Amelia   Updated October 22, 2019 at 7:37am   2 Most recent comment from Miloš Jovanović:Hi Jason,Thank you for your inquire.Sorry to disappoint you but unfortunately something that you mentioned below is not possible to achieve with our plugin built-in features at the moment.This featur ... Samuel Bauer REALLY important feature requestsClosed   Amelia   Updated October 22, 2019 at 5:13am   6 Most recent comment from Samuel Bauer:Dear Aleksandar !GREAT NEWS Remko Sieben Schema Markup for eventsClosed   Amelia   Updated October 21, 2019 at 4:11pm   4 Most recent comment from Miloš Jovanović:Hi Remko,Thank you for your explanation.I will forward your suggestion to my team and add it on our TODO list, hopefully we can implement this solution for some future updates of the plugin.Best reg ... Gustavo Gonzalez Strong Customer Authentication with StripeClosed   Amelia   Updated October 21, 2019 at 3:36pm   4 Most recent comment from Miloš Jovanović:Hi Gustavo,Aleksandar is currently out of the office so I will help you out.As far as I know there was no response from the Stripe team, but with the latest version there are no any issues with the p ... Marc Maessen Translation mismatch, unable to fix itClosed   Amelia   Updated October 21, 2019 at 3:01pm   6 Most recent comment from [deleted]:Thank you, Marc!Looking forward to reading it! If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Bruno Gall cancellation of appointmentsClosed   Amelia   Updated October 21, 2019 at 2:47pm   4 Most recent comment from [deleted]:Hello Bruno Gall, You are welcome. Yes, it is the same login link for the customers as well - https://mywebsite.com/wp_adminThe difference is inside the WP, the customers will just see their cale ...