We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ken Jackson Problem with pricing and schedulingClosed   Amelia   Updated October 28, 2019 at 4:12pm   4 Most recent comment from [deleted]:Hello Ken, Great You are welcome! Thank you for the kind words, we are glad you find Amelia suitable for your business!If you have any other questions or concerns feel free to open a new ticket and ... Adam CalendarClosed   Amelia   Updated October 28, 2019 at 4:10pm   4 Most recent comment from [deleted]:Hello Adam, Great, glad to hear you managed to solve your issue. would like to know more about the details of the person who made the appointmentYou can add the placeholders from the 'Notificat ... Andrius Pending appointment – notify admin onlyClosed   Amelia   Updated October 28, 2019 at 4:03pm   8 Most recent comment from [deleted]:Hello Andrius, To enable auto update you need to add the purchase key in the Activation Settings Dialog in Amelia -> Settings -> Activation. There were some issues with the auto updates on some ser ... Antoine SINIC amelia problemsClosed   Amelia   Updated October 28, 2019 at 3:46pm   11 Most recent comment from [deleted]:Hello Antoine,  For the phone and email fields: The phone field is normal to be like that, it will always have some example of the phone number of the country which is chosen. But, the email field is ... Volkan mssql connecyionClosed   wpDataTables   Updated October 28, 2019 at 2:21pm   2 Most recent comment from Aleksandar Vuković:Hello Volkan.Thank you for your purchase.Our plugin is using PDO_SQLSRV driver. Can you please check do you have installed and enabled PDO extension (pdo_sqlsrv) on your server? If your WordPress is ... James Webber-Salmon Creating block bookingsClosed   Amelia   Updated October 28, 2019 at 2:14pm   4 Most recent comment from [deleted]:You are welcome, James If you have any other questions or concerns feel free to open a new ticket and we will gladly help, David Re-Uploads Being BlockedClosed   wpDataTables   Updated October 28, 2019 at 1:10pm   3 Most recent comment from Aleksandar Vuković:Hello David.I'm glad to hear you resolved the issue, although I don't understand which files are you referring to?Since you're mentioning the files being blocked from the server, the o ... Vanessa gift cardsClosed Pre-purchase questions for Amelia   Updated October 28, 2019 at 11:59am   2 Most recent comment from [deleted]:Hi Vanessa,Thank you for your interest in our plugin.We don't have gift cards unfortunately, but we have coupons that you can create and send to your clients. Each coupon can have discount or ded ... James Webber-Salmon Cannot activate pluginClosed   Amelia   Updated October 28, 2019 at 10:40am   20 Most recent comment from [deleted]:Hello James, You are welcome!Great, glad yo hear everything works well now.If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Caroline Kiel Styling the Editor FormClosed   wpDataTables   Updated October 28, 2019 at 10:16am   4 Most recent comment from Aleksandar Vuković:You're welcome, CarolineIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Colin Vallan Do you need support for the Amelia plugin?Closed   Amelia   Updated October 28, 2019 at 10:05am   2 Most recent comment from [deleted]:Hello Colin, Apologies for replying late, we are not working on weekends. Sorry about this message, it was sent to you by mistake. This doesn't refer to nor affect in any case the AppSumo deal ... joycakuijpers Endless loadingClosed Pre-purchase questions for Amelia   Updated October 25, 2019 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello joycakuijpers.Thank you for your inquiry.It looks like you switched from Amelia on that page, so we couldn't inspect it to see what's wrong.Could you, please create a new page where yo ... Lisa Bergmann Payment Option of my eventsClosed   Amelia   Updated October 25, 2019 at 1:31pm   2 Most recent comment from [deleted]:Hello Lisa, Unfortunately, it is not possible to set different prices for one event in Amelia at the moment. I will add your vote for this features request in our to-do list. The most requested featu ... Arnold Farrugia Multiple bookingsClosed Pre-purchase questions for Amelia   Updated October 25, 2019 at 1:29pm   2 Most recent comment from Aleksandar Vuković:Hello Arnold.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We are planning on ... Matt Young Add-on servicesClosed Pre-purchase questions for Amelia   Updated October 25, 2019 at 1:26pm   2 Most recent comment from [deleted]:Hello Matt Young, Thanks for reaching out! We are glad you are interested in Amelia. You can make Extras in services which is exactly what you need. You can make several different extras for one ser ...