We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Maud213 employee with several locationsClosed   Amelia   Updated October 18, 2019 at 9:55am   2 Most recent comment from [deleted]:Hello Maud213, Thank you for your purchase!When you go to the Employee -> Work Hours, you can choose the time slots / separate work hours / and assign the service for each time slot separately and a ... Nazario De Mori Custom fieldsClosed   Amelia   Updated October 18, 2019 at 9:49am   4 Most recent comment from [deleted]:You are welcome! You can subscribe to our newsletter so you will be informed of the release and the new features added. If you have any other questions or concerns feel free to open a new ticket and ... Tracey K Tarver scheduling emailsClosed Pre-purchase questions for Amelia   Updated October 18, 2019 at 9:40am   2 Most recent comment from Miloš Jovanović:Hi Tracey,Thank you for your inquire.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effic ... richard Will Not ActivateClosed   Amelia   Updated October 18, 2019 at 9:35am   4 Most recent comment from [deleted]:Hello richard,Sorry for misunderstanding. Ok, thanks for the details. The error 503 is Service Unavailable error which is an HTTP status code that means that the server is simply not available r ... Robert Culkin SMS NotificationsClosed   Amelia   Updated October 18, 2019 at 9:24am   2 Most recent comment from [deleted]:Hello Robert, We haven't had any troubles with this so far. This is strange since it works like this: when these notifications are sent the ID is saved in the database, so next time it will be ... Andrew Feature Request - Ability to set the minimum time required before booking for each service (rather than a global setting)Closed   Amelia   Updated October 18, 2019 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello Andrew. Thank you for your purchase. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Thank you for your suggestion. ... richard will it work for my problemClosed Pre-purchase questions for Amelia   Updated October 18, 2019 at 8:51am   4 Most recent comment from [deleted]:Hi Richard,Unfortunately something like this is not possible. In order to allow your customers to schedule in 8am and 8:30am your service would need to last 30 minutes in the back-end so the plugin co ... Jacob Raavig Google Timeline chartClosed   wpDataTables   Updated October 17, 2019 at 2:09pm   4 Most recent comment from Aleksandar Vuković:You're welcome JacobI hope our developers will have the time to start working on that soon enough.Best regards. Tom Glasson Limit table width optionClosed   wpDataTables   Updated October 17, 2019 at 2:05pm   2 Most recent comment from Aleksandar Vuković:Hello tomglasson.Wrapping words in the header is not possible with the plugin's built-in features, but it could be done with some custom CSS: table.wpDataTable thead { word-break: break-all !imp ... KaigeProductions Filter Charts, no table visibleClosed   wpDataTables   Updated October 17, 2019 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hello KaigeProductions.Sure, I can help you with some custom CSS which will hide the table, but leave the filters. However, I'd need you to share the page where both the chart and the table are, ... Katelyn Ngo Issue Regarding the payment gatwayClosed   Amelia   Updated October 17, 2019 at 1:56pm   2 Most recent comment from Aleksandar Vuković:Hello Kkatelynllove.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, payments ar ... MARCOS FRAVEGA Spanish translationClosed   Amelia   Updated October 17, 2019 at 1:52pm   6 Most recent comment from Aleksandar Vuković:You're welcome Marcos.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Aggelos Filter by count columnClosed Pre-purchase questions for wpDataTables   Updated October 17, 2019 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello Aggelos.If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems with parsing of the query ... anchel bgcolor error in chromeClosed   Amelia   Updated October 17, 2019 at 1:44pm   3 Most recent comment from Aleksandar Vuković:Hello anchel.Thank you for letting us know. Great job on the fix!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Peter McKenzie Placeholders - potential bugClosed   wpDataTables   Updated October 17, 2019 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello again Peter.If you are using String for Placeholder - ‘variable’ %VAR1% should be surrounded with Single Quote (‘) in the query.Please try this, and let me know if it works. If it doesn ...