We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Ashish Jain How to - Getting user buddypress avatarsClosed   wpDataTables   Updated October 21, 2019 at 9:02am   9 Most recent comment from Ashish Jain:Ok, thanks. Doesn't solve for the issue but I suppose there's no other way either. masa77 Cancel notification to employeeClosed   Amelia   Updated October 21, 2019 at 8:18am   6 Most recent comment from [deleted]:Hello masa77, Great, glad to hear that!You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  anup kumar Freeze row and column and Freeze row and columnClosed Pre-purchase questions for wpDataTables   Updated October 21, 2019 at 7:58am   6 Most recent comment from Isidora Markovic:Hi anup,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Aleksandar is on vacation and I will answer you.Like Aleksandar already expl ... Arvinder Singh Notice: Please create category, service and employee firstClosed   Amelia   Updated October 21, 2019 at 7:56am   2 Most recent comment from [deleted]:Hello Arvinder Singh, Thank you for your purchase!Apologies for replying late, we are not working on weekends. Unfortunately, we encountered some issue/bug after the last update with Gutenberg block ... Bessaguet Eric Synchro Google agendaClosed   Amelia   Updated October 18, 2019 at 3:35pm   6 Most recent comment from Aleksandar Vuković:You're welcome EricGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. sashatiede Editing via drop down selection stopped workingClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 3:27pm   16 Most recent comment from Aleksandar Vuković:You're welcome, sashatiede.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. janetatkinson Import data with WP All Import PluginClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 3:02pm   6 Most recent comment from Aleksandar Vuković:Hi again Janet.Unfortunately, we don't have any instructions for setting up a cron job, but you can see a detailed tutorial of how to set up cron at this link.You can also test the plugin in ou ... joykevinmaldini HTML E-MailClosed   Amelia   Updated October 18, 2019 at 2:17pm   2 Most recent comment from [deleted]:Hello joykevinmaldini, Unfortunately, you can't add HTML code to the field 'Message' in Amelia -> Notifications. Because of that , we made it possible to apply some usual text format ... Fabian Watrinet Employee multiple LocationsClosed   Amelia   Updated October 18, 2019 at 1:42pm   2 Most recent comment from [deleted]:Hello Fabian, Yes, this is possible in Amelia. We added this feature in Version 2.1.  When you go to Employee -> Work Hours, you can set more time slots / work hours periods / for one employee and ... Marc Maessen View description details of event when booking has been closedClosed   Amelia   Updated October 18, 2019 at 12:53pm   7 Most recent comment from Aleksandar Vuković:You're welcome Marc. Glad I could help. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marc Maessen Google Maps integration not workingClosed   Amelia   Updated October 18, 2019 at 12:52pm   6 Most recent comment from Aleksandar Vuković:Yeah, Marc, that's correct.I personally have Amelia installed on a localhost, and have 6 locations set up for testing purposes. None of them have addresses defined, and everything works just fine ... Marc Maessen Where can I find the Event IDClosed   Amelia   Updated October 18, 2019 at 12:51pm   4 Most recent comment from Aleksandar Vuković:Hi again Marc. Yeah, that's something a lot of people already requested. Believe me when I say that our developers are working on a lot of new features, and it's just a matter of time when ... Charlotte AccountingClosed Pre-purchase questions for Amelia   Updated October 18, 2019 at 12:33pm   2 Most recent comment from [deleted]:Hi Charlotte,Thank you for your interest in our plugin.Sorry to disappoint you, but unfortunately it is not possible in Amelia.Let me know if you have further questions. Jan No cards in Front-end Booking Catalog viewClosed   Amelia   Updated October 18, 2019 at 12:31pm   8 Most recent comment from [deleted]:Hello Jan, Thank you for the information!Great, glad to hear that everything works well now!Noted!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Amy Fields Table with Download ButtonsClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello Amy.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You could place a down ...