We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Chris Multiple views from single table?Closed   wpDataTables   Updated October 30, 2019 at 11:00am   2 Most recent comment from Aleksandar Vuković:Hello Chris.If you want to use the Excel file as a data source, you would need to create these three tables separately.On the other hand, if you have all this data stored in the database, you could us ... Wilfred Laxa Conflict with Site Kit by GoogleClosed   Amelia   Updated October 30, 2019 at 10:51am   4 Most recent comment from Aleksandar Vuković:Hello WilfredThe plugin will offer auto updates in the future as soon as you enter the purchase code in its designated field in Amelia Settings. With version 2.1.1 we had an issue with auto-updates, ... Remko Sieben Google appointment doesn't take Daylight Saving Time changes into accountClosed   Amelia   Updated October 30, 2019 at 10:31am   4 Most recent comment from [deleted]:Hello Remko, Great, glad to hear that ! Thanks for letting us know!If you have any further questions or concerns feel free to open a new ticket and we will gladly help, Brian Line can I remove the checkout feature of the appointment booking.Closed Pre-purchase questions for Amelia   Updated October 30, 2019 at 10:22am   2 Most recent comment from Miloš Jovanović:HI Brian,Thank you for your inquire.Yes, you can set the price for your service to be 0, or to choose on-site payment for the service so there will not be any payment on the site. Your customers can ... Jérôme Trehin sms notificationClosed   Amelia   Updated October 30, 2019 at 10:20am   2 Most recent comment from Aleksandar Vuković:Hello JérômeFor the Appointment Next Day Reminder to work, you have to create a cron job.My advice would be to use the WP Crontrol plugin, and then follow these instructions:In the Tools -> Cron ... paralizer cloudflare and wpDataTablesClosed   wpDataTables   Updated October 30, 2019 at 9:28am   6 Most recent comment from Aleksandar Vuković:Hi again Alex.Our whole production website is on Cloudflare, with Rocket loader enabled, and it works perfectly. Maybe there are too many optimizations set up on your end. If you disable Autoptimize, ... Laura Kellogg kellogg calendarClosed   Amelia   Updated October 30, 2019 at 9:13am   4 Most recent comment from Aleksandar Vuković:Hi again Laura.Yeah, unfortunately we don't have that view yet. I will check with our developers and see if it is on our "to-do" list, and if it isn't we will add it for one of our future r ... Justin Gesso Table PerformanceClosed   wpDataTables   Updated October 30, 2019 at 8:59am   4 Most recent comment from Aleksandar Vuković:Good deal, Justin.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Nishant Raj How to download customers' contact detailsClosed   Amelia   Updated October 29, 2019 at 12:19pm   14 Most recent comment from Aleksandar Vuković:You're welcome, Nishant Raj.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Boriana Atanassova Using wpDataTables and user input formsClosed Pre-purchase questions for wpDataTables   Updated October 29, 2019 at 11:16am   4 Most recent comment from Aleksandar Vuković:Hi again Boriana.You're welcome.We can set the table to display only one result per page, no worries about that.However, like I mentioned - if users are not logged into WordPress, there's ... MARCOS FRAVEGA troubleClosed   Amelia   Updated October 29, 2019 at 10:55am   4 Most recent comment from Aleksandar Vuković:Hi again Marcos.If you set up the category, service and an employee, it should be displaying. I haven't worked with Newman theme, so I cannot provide any suggestions at this point.Please provid ... Caroline Kiel German localizationClosed   wpDataTables   Updated October 29, 2019 at 9:25am   4 Most recent comment from Aleksandar Vuković:Sorry about that Caroline.Here it is. It's rather empty from what I can see; only 7%. Please check the existing translation as well, since we do not have any translators in our company, and we&# ... Caroline Kiel Changing table field after frontend editingClosed   wpDataTables   Updated October 29, 2019 at 9:06am   2 Most recent comment from Aleksandar Vuković:Hello Caroline. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can set the predefined value for a column to be "1", b ... thomas faidix problemsClosed   Amelia   Updated October 29, 2019 at 8:36am   6 Most recent comment from Aleksandar Vuković:Hi again Thomas.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and re ... Anders I have tried to contact support for 24 hours but am getting no replyClosed Pre-purchase questions for Amelia   Updated October 28, 2019 at 5:15pm   4 Most recent comment from Miloš Jovanović:Hi Anders,As I can see one of our colleges help you out so I will close this ticket.Best regards.