We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

MARCOS FRAVEGA PremiumClosed   Amelia   Updated October 16, 2019 at 11:52am   4 Most recent comment from [deleted]:You are welcome, glad I could help!Thanks, you too.If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Adriano Profeta wptables highchartsClosed   wpDataTables   Updated October 16, 2019 at 11:49am   8 Most recent comment from Aleksandar Vuković:You're welcome, Adriano.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Juan Amelia customizationClosed Pre-purchase questions for Amelia   Updated October 16, 2019 at 11:40am   2 Most recent comment from [deleted]:Hi Juan,Thank you for your interest in our plugin.Our plugin is made for booking appointments that can last maximum one day and booking events that can last multiple days. If your tours last multiple ... murray2504 How do i add off days for employeesClosed   Amelia   Updated October 16, 2019 at 11:31am   2 Most recent comment from [deleted]:Hello murray2504, Unfortunately, you can't set the days off to repeat every week. The work hours are set for all days in the week and this is applied to all weeks in the future. You can make day ... Bruno Gall Amelia BookingClosed   Amelia   Updated October 16, 2019 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello Bruno.Thank you for your purchase.By default, Amelia doesn't have any permission settings, so if you place the shortcode on a public page, it will be accessible to anyone.I cannot recommen ... murray2504 Cancelation link add textClosed   Amelia   Updated October 16, 2019 at 10:06am   2 Most recent comment from Aleksandar Vuković:Hello murray2504.Sure, you can do that. When you're editing the template, you need to add the %appointment_cancel_url% placeholder in the hyperlink by clicking on the hyperlink button:So, if yo ... Han Sinke Duplicate eventClosed Pre-purchase questions for Amelia   Updated October 16, 2019 at 10:06am   2 Most recent comment from [deleted]:Hi Han,Thank you for your interest in our plugin.Unfortunately, we currently don't have duplicate option for Events, but we plan to add that with other bulk options next year.Let me know if you h ... Sam Payrovi Database storageClosed Pre-purchase questions for wpDataTables   Updated October 16, 2019 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello Sam.Thank you for your interest in our plugin.You can edit existing tables in the database with wpDataTables using SQL Query based tables. Every manual table created with the plugin is being st ... Frank Bailey Does Amelia support pre-payment for bookings?Closed Pre-purchase questions for Amelia   Updated October 15, 2019 at 4:49pm   3 Most recent comment from Jim:Hi Frank, Did you find another plugin that has that functionality? (I need the same thing for a Service oriented operation!)Kind regards,Jim Manon font and employeeClosed   Amelia   Updated October 15, 2019 at 1:39pm   6 Most recent comment from [deleted]:Great, glad I could help!You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, gspata97 Help BookingClosed   Amelia   Updated October 15, 2019 at 1:32pm   2 Most recent comment from [deleted]:Hello gspata97, Thank you for your purchase!Unfortunately, it is not possible to book more time slots at the same time in Amelia at the moment. Only one time slot per booking is possible.We have t ... murray2504 Enable customer informationClosed   Amelia   Updated October 15, 2019 at 12:22pm   2 Most recent comment from [deleted]:Hello murray2504,This is happening because you are trying to make an appointment while you are logged in in WordPress. Please try booking while on incognito page (or not logged in WP). Hope this hel ... Steve Rice CompatibilityClosed Pre-purchase questions for wpDataTables   Updated October 15, 2019 at 12:01pm   4 Most recent comment from Aleksandar Vuković:You're welcome, SteveIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Andrius Connecting multiple employees to the same Google CalendarClosed   Amelia   Updated October 15, 2019 at 11:38am   10 Most recent comment from Aleksandar Vuković:Me too, Andrius.You're welcome. Hopefully it'll be implemented soon enough.Best regards. Mike Multi locationsClosed Pre-purchase questions for Amelia   Updated October 15, 2019 at 11:33am   10 Most recent comment from [deleted]:Hello murray2504,Using [ameliabooking] shortcode you will have three dropdowns - one for the service, one for the location and one for the employee - so the customers can choose each one of these. A ...