We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christian Grohnberg Email problemClosed Pre-purchase questions for Amelia   Updated January 9, 2020 at 3:46pm   4 Most recent comment from Miloš Jovanović:Hi Christian,You can test all plugin features on our demo sites https://wpamelia.com/demos/Also there is a 15days money back guarantee when you purchased the product.Best regards. Sam Booking slots not showingClosed   Amelia   Updated January 9, 2020 at 3:11pm   8 Most recent comment from [deleted]:You are welcome, Sam. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Adam Google CalendarClosed Pre-purchase questions for Amelia   Updated January 9, 2020 at 1:45pm   2 Most recent comment from [deleted]:Hi Adam, You can access your purchase code any time in https://store.tms-plugins.com/login Please verify your purchase, we can not be sure you are our customer, and unfortunately a lot of people are ... WianCrous TimeOut error on a SQL QueryClosed Pre-purchase questions for wpDataTables   Updated January 9, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello WianCrousIf your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems with parsing of the query ... Robert Create chart with shortcodeClosed   wpDataTables   Updated January 9, 2020 at 1:37pm   2 Most recent comment from Aleksandar Vuković:Hello Robert.Sorry for the late response.Unfortunately something like this was possible a long time ago. The logic of the plugin changed significantly since then, and something like this is no longer ... Harry How can show service selected in this shortcode dropdwonClosed   Amelia   Updated January 9, 2020 at 12:59pm   4 Most recent comment from Aleksandar Vuković:Hi again Joshua.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, the booking form is only loaded with blank ... Andrew Morar Restricting Number of Services that can be booked per CategoryClosed   Amelia   Updated January 9, 2020 at 12:22pm   4 Most recent comment from [deleted]:Hello Andrew, You are welcome. Sorry to hear that you don't find Amelia suitable for your business.  In order to request a refund you need to login to http://store.tms-plugins.com/ with the ... A.J. Olson wp Data Tables upload/instalationClosed   wpDataTables   Updated January 9, 2020 at 12:17pm   4 Most recent comment from Aleksandar Vuković:Good news, A.J. Olson.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andreas Create a table using an SQL queryClosed   wpDataTables   Updated January 9, 2020 at 11:59am   4 Most recent comment from Aleksandar Vuković:Hi Andreas.That could be the case, of course. If the table is in a different database, then you do need to add a separate DB connection in order to connect to that DB.Also, when you do that, you will ... MK Appointment notificationsClosed   Amelia   Updated January 9, 2020 at 11:50am   2 Most recent comment from Aleksandar Vuković:Hello Monika.If the notifications work for one e-mail address, it should work for all. The plugin doesn't have any special e-mail settings, so you're only connecting Amelia with your mailing ... Andreas Php codeClosed Pre-purchase questions for wpDataTables   Updated January 9, 2020 at 11:46am   4 Most recent comment from Aleksandar Vuković:Hello Andreas.Would it be possible to send me that table as an SQL dump, so I can add it to my database, and see what I can do for you?I'm sure it can be done with SQL query, but I'd need to ... dbmk Use "Total" instead of sigma (∑) iconClosed   wpDataTables   Updated January 9, 2020 at 11:24am   4 Most recent comment from Aleksandar Vuković:You're welcome, Thomas.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. morgan Event / Coupons and Custom fielsClosed   Amelia   Updated January 9, 2020 at 11:23am   8 Most recent comment from Aleksandar Vuković:Hi again Morgan.Here's the thing - when you create a recurring event, each new day gets a new ID.So, if you have only one event, which is configured to be recurring weekly, you will probably have ... Arie Column WidthClosed   wpDataTables   Updated January 9, 2020 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hello Arie.If you enable "Limit table width" in the "Display" tab above the table (Horizontal scroll needs to be turned off), every column will have an option to set a custom width: thaps Bug on Calculate total with Gravity formsClosed Pre-purchase questions for wpDataTables   Updated January 9, 2020 at 10:27am   6 Most recent comment from Aleksandar Vuković:You're welcome, Thapelo.I hope it will be fixed soon.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards.