We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

thaps Bug on Calculate total with Gravity formsClosed Pre-purchase questions for wpDataTables   Updated January 9, 2020 at 10:27am   6 Most recent comment from Aleksandar Vuković:You're welcome, Thapelo.I hope it will be fixed soon.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Corinna Hurst i wanted to know if the 59$ version (basic) of Amelia includes all the features in the "Full Feature" list? Specifically, will ii be able to have clients pay for an apt online prior to seeing them?Closed Pre-purchase questions for Amelia   Updated January 9, 2020 at 10:03am   2 Most recent comment from [deleted]:Hi Corina,Thanks for your interest in our plugin!Yes, you can accept payments online. All our plans include all the features, the only difference between plans is in number of domains you can instal a ... James Front end calendar customizationsClosed Pre-purchase questions for Amelia   Updated January 9, 2020 at 9:55am   2 Most recent comment from [deleted]:Hi James,Thanks for your interest in our plugin.Do you mean for Events? Unfortunately we do not have frontend view like you described. But I will note this down.Let me know if you have further questio ... immolib problemClosed Pre-purchase questions for wpDataTables   Updated January 9, 2020 at 9:27am   4 Most recent comment from Aleksandar Vuković:Hi again immolib.Thanks for the credentials. However, I couldn't replicate the issue (see attachments).I can access every tab in wpDataTables settings. I see you don't have any tables cr ... Johanna Coupon CodeClosed   Amelia   Updated January 9, 2020 at 8:23am   4 Most recent comment from Aleksandar Vuković:Sure, Johanna.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so I will forward your reques ... ILIA SHAPIRA serializationClosed   wpDataTables   Updated January 9, 2020 at 7:00am   2 Most recent comment from Aleksandar Vuković:Hello Ilia.If your SQL query returns serialized values for cells, you will need to modify the query and extract those values.The plugin doesn't have any features that would do this. You can try w ... Jrm57 DisplayClosed   Amelia   Updated January 8, 2020 at 4:32pm   4 Most recent comment from [deleted]:Great, glad to hear that. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Susanna Townsend Multiple DatesClosed   Amelia   Updated January 8, 2020 at 4:18pm   2 Most recent comment from [deleted]:Hello Susanna Townsend, Unfortunately, there isn't a possibility in Amelia for customers to choose multiple time slots and pay at once. Only one appointment (one time slot) can be booked at onc ... Remko Sieben Connect more than 5 WooCommerce products to my eventsClosed   Amelia   Updated January 8, 2020 at 3:56pm   2 Most recent comment from [deleted]:Hello Remko Sieben, Unfortunately, we encountered a bug with this new feature that we added. The products list is limited to 5, but we have fixed this and it will be implemented in the new update of ... Shane Amelia plug in requirementsClosed   Amelia   Updated January 8, 2020 at 3:29pm   2 Most recent comment from [deleted]:Hello Shane, 1. Unfortunately, there isn't an option for bulk purchases in Amelia. Only one appointment can be booked at once. When you set the maximum capacity for the service to be 45, for e ... brenden terms of service on booking page.Closed   Amelia   Updated January 8, 2020 at 2:59pm   2 Most recent comment from Aleksandar Vuković:Hello Brenden.Sure, you need to add that as a custom field.To add a link to Terms & Conditions, you need to add the "Text Content" custom field, like this:Then, you need to add a mandatory check-box ... MK Refund after client cancel appointmentClosed   Amelia   Updated January 8, 2020 at 2:40pm   2 Most recent comment from Aleksandar Vuković:Hello Monika.Thank you for your purchase.Unfortunately, the plugin cannot automatically process the refund, so you will need to do it manually. digiden Pick Multiple DatesClosed   Amelia   Updated January 8, 2020 at 2:38pm   2 Most recent comment from Aleksandar Vuković:Hello digidenI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We are looking at adding the multiple days booking in the nea ... Laurent User right and place managementClosed   Amelia   Updated January 8, 2020 at 2:31pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent.You can create a specific service for students of the school, and to use the service's ID to show it only on a certain page.However, for that to work, you would also need to add oth ... Debbie van Cleef Amelia shortcode button not visible in Beaver BuilderClosed   Amelia   Updated January 8, 2020 at 1:53pm   2 Most recent comment from Aleksandar Vuković:Hello Debbie.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and s ...