We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ioannis Giftakis Checkbox columnClosed Pre-purchase questions for wpDataTables   Updated December 30, 2020 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello Ioannis GiftakisThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.What you& ... Roy Event Specific CouponsClosed   Amelia   Updated December 30, 2020 at 9:12am   2 Most recent comment from [deleted]:Hello Roy, Apologies for replying late, we are not working on weekends. When you create a coupon you have options to choose for which services/events this coupon can be applied to. There are two dro ... Ignacio Google Event TrackingClosed   wpDataTables   Updated December 30, 2020 at 9:07am   2 Most recent comment from Aleksandar Vuković:Hello Ignacio.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.However, there is a detailed exp ... Roy Transferring LicenseClosed   Amelia   Updated December 30, 2020 at 9:01am   4 Most recent comment from [deleted]:You are welcome, Roy. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Roy Cloning EventsClosed   Amelia   Updated December 30, 2020 at 8:42am   2 Most recent comment from Aleksandar Vuković:Hello Roy.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our developers do have it in their "to-do" list, but unfortunate ... Roy No Auto UpdateClosed   Amelia   Updated December 30, 2020 at 8:15am   2 Most recent comment from Aleksandar Vuković:Hello Roy.I see you purchased the plugin from our website, so please tell me have you activated your purchase code in Amelia Settings/Activation?If so, and you're still not seeing the update, can ... Jota Table with users dataClosed Pre-purchase questions for wpDataTables   Updated December 27, 2019 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello Jota.Thank you for your interest in our plugin.If you intend to create Gravity Forms based tables, you will need to purchase both wpDataTables plugin, and Gravity Forms integration for wpData ... OussouLessou multi-user account managed through one siteClosed Pre-purchase questions for Amelia   Updated December 26, 2019 at 12:20pm   3 Most recent comment from OussouLessou:Yes, you understood well.multiple employees that can manage their appointments.Exactly what i want . Thanks for the quick response :) G4ntz changed domain nameClosed   wpDataTables   Updated December 26, 2019 at 8:25am   2 Most recent comment from Aleksandar Vuković:Hello G4ntz.Thank you for your purchase.If you still have access to the old domain, you can simply go to main settings of wpDataTables/Activation and deactivate the license. After that you will be abl ... reubert PaymentsClosed   Amelia   Updated December 26, 2019 at 8:11am   2 Most recent comment from Aleksandar Vuković:Hello reubert.Thank you for your purchase.What's the default payment method in Payment Settings? Also, under each service, there are payment settings, where you can define which payment will be u ... xpgraphics Front End CalendarClosed Pre-purchase questions for Amelia   Updated December 24, 2019 at 11:39am   2 Most recent comment from [deleted]:Hi,Thanks so much in your interest in our plugin! Currently we have shortcodes to display all events, like on this page: https://sports.wpamelia.com/events/We have single event shortcode, and a shor ... Amol Prakash Firke How to show data in Grid layout (boxes) rather than in rows?Closed Pre-purchase questions for wpDataTables   Updated December 24, 2019 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello Amol.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It may be possible to ... Khaled Aldaoudieh Problem Updating pluginsClosed   Amelia   Updated December 24, 2019 at 9:28am   2 Most recent comment from [deleted]:Hello Khaled, Could you please tell me which version of Amelia do you have? We had some issues with auto-updates which we fixed in version 2.2.1. If this is your case, sorry for any inconveniences t ... masa77 Multi byte characters (Japanese) cannot be displayed correctly in custom fieldsClosed   Amelia   Updated December 23, 2019 at 4:01pm   4 Most recent comment from [deleted]:Hello masa77, The development team told me they will check this out in the next couple of days.Apologies for the waiting, but we are preparing an update with some new features and had some minor iss ... michiiee Initially hide chart seriesClosed   wpDataTables   Updated December 23, 2019 at 1:41pm   4 Most recent comment from Aleksandar Vuković:You're welcome MichaelThank you, and you too!If you're going to look into wpDataChart callbacks, please make sure to check out some examples in our FAQ section, and make sure to visit chart ...