Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #2278239
Not getting plugin updates
Closed

Comments

  • Terry McLuckie started the conversation

    I purchased the wpData Tables plugin and Powerful filters from your site. I've activated both to be able to get updates, but I'm not getting them. I want to purchase the new Details plugin, but can't because I don't have a new enough version.

  •  2,498
    Aleksandar replied

    Hello Terry

    Thank you for your purchase.

    I'm not sure I understand what the issue here is. If you purchased the plugin and the add-on, you need to download the installation files either from the confirmation e-mail you received after purchase, or from our store http://store.tms-plugins.com/

    You can log into our store with the credentials you received in your e-mail after purchase.

    On the other hand you say you activated both licenses, so that tells me you already installed the plugin and the add-on successfully. Latest version of wpDataTables is 2.8.1, and of Powerful Filters 1.0.5.

    If you're stuck on wpDataTables 2.7.2 or 2.7.1 you won't be able to auto-update the plugin because there's a bug in that version, so please update it manually by following these steps:

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

    1. Download zip from our store

    2. Use FTP to open /your_wordpress_folder/wp-content/plugins

    3. Delete existing wpDataTables folder.

    4. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)

    5. Go to WP-admin panel, open Plugins section.

    6. Deactivate wpDataTables, and then activate it again.

    7. Clear server and browser cache

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!


    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

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    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables