We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Aj Amelia Shortcode IDsClosed   Amelia   Updated February 21, 2020 at 8:40am   3 Most recent comment from [deleted]:Hello Aj, Great, glad to hear that you found a solution to your issue If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Mark Williams ID in shortcode on different serversClosed   wpDataTables   Updated February 21, 2020 at 8:39am   9 Most recent comment from Aleksandar Vuković:Hello Mark.All data related to the table is saved in database table "wpdatatables", and all data related to the columns is located in the database table "wpdatatables_columns".Thank you for your sugge ... Yves wpdatatables_id is sequential and causes a major security holeClosed   wpDataTables   Updated February 21, 2020 at 7:53am   4 Most recent comment from Aleksandar Vuković:Thank you YvesOur developers checked this out, and it turns out it happens only for Server-Side tables. They will work on resolving the issue as soon as possible.Once again - thank you for pointing th ... Brian calendarClosed Pre-purchase questions for Amelia   Updated February 20, 2020 at 8:53pm   6 Most recent comment from Brian:we can close this ticket Tristen Arnold Booking Multiple daysClosed Pre-purchase questions for Amelia   Updated February 20, 2020 at 4:52pm   4 Most recent comment from [deleted]:Hi there,Thanks for your inquiry!Unfortunately, there's not much requests like yours, so I can tell that such features will be implemented in near future.Let me know if you have other questions. Debbie van Cleef Display of meeting/service in Apple CalendarClosed   Amelia   Updated February 20, 2020 at 4:19pm   6 Most recent comment from Aleksandar Vuković:Alright Debbie.Can you please go to Amelia settings/Google calendar settings, and check which placeholders (if any) are added to the event header and description?These are the same placeholders used ... mattycl Custom Length AppointmentsClosed   Amelia   Updated February 20, 2020 at 1:45pm   4 Most recent comment from Aleksandar Vuković:Hello mattyclSure, when you open a service, just disable "Show service on site" slider:When you enable this, the customers won't see it, but your staff would be able to create appointments in ba ... Marcos Armenta New UpdateClosed   Amelia   Updated February 20, 2020 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello MarcosIssues like this usually occur when you enable "Show booking slots in client time zone" in General Settings of Amelia, and WordPress' time zone is different from your physical locatio ... Dottie Amelia - featuresClosed   Amelia   Updated February 20, 2020 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello DottieThank you for your purchase.1. Unfortunately, no, you can't have all locations displayed in the drop-down.2. Since you have multiple locations, they will be offered as an option befo ... Jean Can an event created in Amelia offer timeslot booking at the same time?Closed Pre-purchase questions for Amelia   Updated February 20, 2020 at 1:12pm   3 Most recent comment from [deleted]:Hi Jean,Thanks for your interest in our product.Unfortunately it is not possible to add appointment booking inside the event. But, I can suggest you to use just appointments, you can make Events in pl ... Rafael Doubt about featuresClosed Pre-purchase questions for Amelia   Updated February 20, 2020 at 1:01pm   4 Most recent comment from Miloš Jovanović:Hi Rafael,Thank you for explanation.Sorry to disappoint you but unfortunately that kind of payment is not possible with our plugin.Best regards. Lane Mason Benefield Ability to book multiple appointmentsClosed   Amelia   Updated February 20, 2020 at 12:52pm   2 Most recent comment from [deleted]:Hello Lane Mason Benefield, Thank you for your purchase. Unfortunately, there isn't an option to book more appointments at once in Amelia with its current built-in features. Only one appointme ... Renata Clarke Minimum time before bookingClosed Pre-purchase questions for Amelia   Updated February 20, 2020 at 12:37pm   2 Most recent comment from Miloš Jovanović:Hi Renata,Thank you for your inquire.Unfortunately this is not possible with the plugin built-in features at the moment.We do have an option to set minimum time required before booking, but these set ... Jean Having different currencies for each locationClosed Pre-purchase questions for Amelia   Updated February 20, 2020 at 12:32pm   6 Most recent comment from Miloš Jovanović:Hi Jean,I can not tell you precisely the date when implementation of this feature will start, but as far as I know there are other features  ( that are requested mostly from our customers) that are ... mustafa al-qaragholy Amelia Booking optionsClosed   Amelia   Updated February 20, 2020 at 11:39am   5 Most recent comment from Aleksandar Vuković:Hello mustafaYou can allow your customers to choose categories only with [ameliacatalog] shortcode. Please take a look at our available shortcodes here.The black background is probably a conflict ei ...