We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

CreativeLeif Email Links in wpDataTablesClosed   wpDataTables   Updated April 6, 2020 at 5:27am   2 Most recent comment from Aleksandar Vuković:Hello CreativeLeifThank you for your purchase.Since they are coming from the database, you can concatenate the column through the query, like: SELECT column1,         CONCAT(`table1.emailCol ... EllisonEngenius Different Responsive BreakpointsClosed   wpDataTables   Updated April 6, 2020 at 5:23am   4 Most recent comment from Aleksandar Vuković:Good thinking there, EllisonEngeniusI'm glad to hear it's resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daniel Rose Unlimited CouponClosed   Amelia   Updated April 3, 2020 at 4:42pm   2 Most recent comment from [deleted]:Hello Daniel, Unfortunately, there isn't a possibility to set the Coupon to have 'Unlimited' usage, but, as you said, you can set the limit to some high number, that couldn't be ... Daniel Rose Recurring appointments and setting to close 1 hour beforeClosed   Amelia   Updated April 3, 2020 at 4:37pm   2 Most recent comment from [deleted]:Hello Daniel, Thank you for your purchase. You are correct, there isn't a possibility to set this up without manually changing each event, unfortunately. We have this in our feature requests lis ... Marc Hammoud How to generate a link to a specific service?Closed   Amelia   Updated April 3, 2020 at 4:04pm   2 Most recent comment from [deleted]:Hello Marc, Yes, all services are with same link as they are on one page. So, you can't have separate links for different services, unfortunately. You can only create pages with specific service ... zbyneksmetana direct checkout pageClosed   Amelia   Updated April 3, 2020 at 2:28pm   4 Most recent comment from Aleksandar Vuković:You're welcome, zbyneksmetanaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kim Syncing with iphone calendarClosed Pre-purchase questions for Amelia   Updated April 3, 2020 at 2:12pm   2 Most recent comment from [deleted]:Hi Kim,Thank you for your interest in our plugin.Unfortunately we don't have iCal synchronisation at the moment, only the synchronisation with Google calendar. We are currently collecting request ... Volendam_Music do_shortcode out of loopClosed   wpDataTables   Updated April 3, 2020 at 2:07pm   6 Most recent comment from Aleksandar Vuković:Hello again Volendam_MusicYou sent us just the HTML through your script. You can check that in the Network Response.It doesn't work because you don't have any of our scripts or styles on the ... William LeTourneau Plug-In Not ShowingClosed   Amelia   Updated April 3, 2020 at 1:48pm   2 Most recent comment from Aleksandar Vuković:Hello WilliamThank you for your purchase.Which version of PHP and WordPress do you have installed? It shouldn't matter, though, but just for info.If you installed the plugin, it should be there.P ... Uma Bode Change post-booking messageClosed   Amelia   Updated April 3, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello UmaYou can change the wording in that message by installing Loco Translate, open Amelia through that plugin, and search for "Congratulations!". You will see the string, and you simply need to ... Coleman Reyna SMTP not connectingClosed   Amelia   Updated April 3, 2020 at 1:27pm   4 Most recent comment from Aleksandar Vuković:You're welcome ColemanI'll close this one, and if you have any questions about the other ticket, please respond there, and I'll gladly help. Jeff Poulos I’m having problems figuring out how to create a chart based on a simple sql query resultClosed   wpDataTables   Updated April 3, 2020 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello JeffThank you for your purchase.Charts can only be created from existing tables, so if you don't have any issues creating SQL Query based tables, you can create charts from the data in thos ... Therese Jordan Step by step wizard not working with elementor pro pop upsClosed   Amelia   Updated April 3, 2020 at 12:29pm   2 Most recent comment from [deleted]:Hello Theres Jordan, Thank you for your purchase. Unfortunately, there is this conflict with the Elementor Popup and we have some fix for it. Some customization is needed for it to work. First, you ... Miguel integraciones de pagoClosed Pre-purchase questions for wpDataTables   Updated April 3, 2020 at 12:26pm   2 Most recent comment from Aleksandar Vuković:Hello MiguelThank you for your interest in our plugin.Payment engines do not depend on any region, and you can use them Worldwide.Also, please note that the only official support language is English, ... maraja Pending Event NotificationClosed   Amelia   Updated April 3, 2020 at 12:22pm   2 Most recent comment from [deleted]:Hello Maraja, Thank you for your purchase. Unfortunately, there isn't a possibility for Events to have pending status in Amelia with its current built-in features. The Events feature is much ne ...