We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Karabo CustomizationClosed   Amelia   Updated April 6, 2020 at 11:12am   2 Most recent comment from [deleted]:Hello Karabo,  Thank you for your purchase and apologies for replying a bit later, we are not working on weekends. There is a Catalog view ([ameliacatalog] shortcode) where customers will need to cho ... Norman Villefort Possibility to whitelabel AmeliaClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 11:11am   4 Most recent comment from [deleted]:Hi Norman Villefort,You are welcome.The image size is width: 25 pixels, and height: 27 pixels. Create the .svg images that will be the same size as amelia-logo-symbol.svg and amelia-logo-horizon ... Nadine Chapar Need "On the Hour" BookingClosed   Amelia   Updated April 6, 2020 at 11:06am   3 Most recent comment from [deleted]:Hello Nadine Chapar, Thank you for your purchase and apologies for replying a bit later, we are not working on weekends.Glad to see you managed to find a solution to your use case. Yes, as you found ... Heinz Robert Several QuestionsClosed   Amelia   Updated April 6, 2020 at 10:30am   6 Most recent comment from [deleted]:Glad to see that, Heinz. If you have any other questions or concerns feel free to open a  new ticket and we will gladly help. Vidyadasa editing prices and timesClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 10:14am   2 Most recent comment from [deleted]:Hi, Thanks for you interest.It depends on default time slot step that you can et up as you like it, from 1 minute.We do not have multiple prices, but can you please explain to me what exactly do you ... Nadine Chapar Small bug when adding employees - existing user emails not showingClosed   Amelia   Updated April 6, 2020 at 9:44am   2 Most recent comment from Aleksandar Vuković:Hello NadineIt should work the same for existing employees, so I'm not entirely sure what's going on there.Please provide me a temporary WP-admin login for your site where this happens, so w ... Karabo Offline developmentClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 9:33am   4 Most recent comment from Miloš Jovanović:HI Karabo,You are welcome.Best regards. eorlando1 Printing a Single Row at a TimeClosed   Report Builder for wpDataTables   Updated April 6, 2020 at 9:27am   2 Most recent comment from Aleksandar Vuković:Hi eorlando1Thank you for your purchase, and for your kind words.Unfortunately, at the moment, there is no way to do that and our lead developer mentioned that this needs to be implemented in the futu ... Susan Craigo Accessibility of upDataTablesClosed Pre-purchase questions for wpDataTables   Updated April 6, 2020 at 9:23am   8 Most recent comment from Aleksandar Vuković:Hi again DanielI'm sorry, but like I mentioned in your private ticket - wpDataTables is not compatible with screen readers and is not a good solution for blind or visually impaired people.Also, ... Marian Vizinteanu Group bookingClosed   Amelia   Updated April 6, 2020 at 9:01am   2 Most recent comment from Aleksandar Vuković:Hi Marian.Thank you for your purchase, and thanks for the update.I'm glad to hear you resolved the issue.If you have any further questions or issues, please feel free to open a new ticket, and we ... zbyneksmetana Double appointmentClosed   Amelia   Updated April 6, 2020 at 7:34am   4 Most recent comment from Aleksandar Vuković:You're welcome, zbyneksmetanaI'm sorry I couldn't provide a better response there. Álvaro Góis Hebraic (?) text in labels on table columns configurationClosed   wpDataTables   Updated April 6, 2020 at 7:14am   2 Most recent comment from Aleksandar Vuković:Hi ÁlvaroThat's custom column width, and honestly - I have no idea why that's in Hebrew, or something similar.Do you have a custom .po file? I tried this on my localhost, changing the site ... Daniel Rose Coupons can't be mass added to eventsClosed   Amelia   Updated April 6, 2020 at 6:15am   2 Most recent comment from Aleksandar Vuković:Hi again DanielNot at the moment, I'm afraid.Again - another good suggestion, and I have forwarded that one as well to our development team, so hopefully they'll be able to do something abo ... Anuja Siraj where to enter Purchase Code when I already installed the free version from plugins.Closed   wpDataTables   Updated April 6, 2020 at 6:05am   7 Most recent comment from Aleksandar Vuković:You're welcome AnujaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Katelyn Mitchell Google Calendar SyncClosed   Amelia   Updated April 6, 2020 at 5:58am   10 Most recent comment from Aleksandar Vuković:Hi again Katelyn.Thanks for the calendar.I can see that we're 9 hours apart, so I can see your calendar in my time zone. This is your busy event on April 15th:7PM - 2AM my time, so 10AM - 7PM yo ...