Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #2387534
Unable to configure
Closed

Comments

  • Christopher Schroeder started the conversation
    May 3, 2020 at 8:30pm

    Problem

    • I'm unable to access the configure screen anymore


    How did this happen?

    • I updated a filter for a column, specifically I changed the data type to 'integer' and changed the filter to be a number range with slider. Upon clicking okay, the page froze. 
    • I refreshed and I was no longer able to see the 'configure' screen.

    What have I tried to resolve this so far? 

    • I've tried to access from the main page multiple ways but every time I just get redirected to create a new table. 
    • On the frontend the table still shows but it's useless if I can't edit it in the backend. 
    • I've tried duplicating the table but it also doesn't allow me to configure. 
    • I use WPRocket for caching, tried to clear the cache but no luck. 
  •  2,499
    Aleksandar replied
    May 5, 2020 at 6:11am

    Hello Christopher

    Thank you for your purchase, and sorry to hear about this.

    What does that column contain? If it finds a non-numerical character, the number range slider will cause the table to break.

    It will also cause the table to break if there is only one value, or if the values are the same.

    To quickly resolve the issue, please access your database, and go to the table "wp_wpdatatables_columns". There find the column you applied this change to, and edit the "advanced_settings" column. You simply need to change

    "rangeSlider":1

    To

    "rangeSlider":0

    5944330370.png

    The table will come back after that, and you can see which case was it that caused the table to break (either a non-numerical character, or same values in the column).

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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