We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

thomas BugClosed   Amelia   Updated May 6, 2020 at 11:37am   15 Most recent comment from [deleted]:Hello thomas, If that is a plugin please deactivate it, and check if the issue is gone with the shortcode.  Carolina Amelia & WP MultisiteClosed Pre-purchase questions for Amelia   Updated May 6, 2020 at 11:20am   2 Most recent comment from [deleted]:Hi Carolina,Thanks for you interest in Amelia!Yes, Basic license can work on multisite, and it is for one domain and unlimited subdomains. Yes, you can upgrade plane later. Let me know if you have f ... コウ　スンジ ドメインの設定時期についてClosed Pre-purchase questions for Amelia   Updated May 6, 2020 at 10:51am   2 Most recent comment from [deleted]:Hi,Thank you for your interest in our plugin.Can you please write to us in English? We provide support only in English language, so please translate this to us, we are not sure that Google translate w ... Jonas Gunnarsson Width of bars with Google chartsClosed   wpDataTables   Updated May 6, 2020 at 10:42am   2 Most recent comment from Isidora Markovic:Hi Jonas,Thank you for your purchase. If you need some custom solution you can check in our documentation about wpDataCharts callbacks.  Every chart exposes several options that customize its look ... Eugenijus Orders limitClosed   Amelia   Updated May 6, 2020 at 10:34am   4 Most recent comment from [deleted]:You are welcome, Eugenijus.Unfortunately, the option you need is not possible in Amelia. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Andreas Password costumer to costumer panelClosed Pre-purchase questions for Amelia   Updated May 6, 2020 at 9:49am   4 Most recent comment from [deleted]:Hi Andreas,At the moment, only if customer is logged in the WordPress his data will be populated in the form, but we will probably add option that when customer is logged in the customers panel his da ... Borna Amelia - Can you make no-shows on appointment pay more next timeClosed   Amelia   Updated May 6, 2020 at 9:43am   2 Most recent comment from [deleted]:Hello Borna, Thank you for your purchase. Unfortunately, that is not possible to achieve in Amelia. The price is set when you create a service, and the price will be the same for any booked appointm ... Briony Cullin Zoom integrationClosed   Amelia   Updated May 6, 2020 at 8:40am   2 Most recent comment from [deleted]:Hello Briony, The Zoom integration is added in the latest version of Amelia, which is 2.6. If you have some later version you need to update Amelia , you will have the auto-update option when you act ... Alex Toh TEK How can admin edit and alter subscribers tableClosed   wpDataTables   Updated May 6, 2020 at 7:39am   2 Most recent comment from Isidora Markovic:Hi Alex,Thank you for your purchase.When you are using option Users can see and edit only data you have also available option Show all rows in back-end where you as admin can see all data from your u ... Indra Placeholder in Editor Input TypeClosed   wpDataTables   Updated May 5, 2020 at 8:54pm   2 Most recent comment from Aleksandar Vuković:Hi IndraI see this is a duplicate ticket, so it will be closed. MAURICIO KORBMAN Update, Add, Delete custom DB tablesClosed Pre-purchase questions for wpDataTables   Updated May 5, 2020 at 8:36pm   2 Most recent comment from Aleksandar Vuković:Hello MAURICIOThank you for your interest in wpDataTables.Sure, you can manually create the table (which will be stored in the database as wp_wpdatatable_#, where # is the auto-increment ID of the tab ... lan Customer Panel Accessible Without Requesting Email for Access LinkClosed   Amelia   Updated May 5, 2020 at 8:34pm   3 Most recent comment from Aleksandar Vuković:Hello lanIf you don't require the password for the customer panel, you can simply add the %customer_panel_url% placeholder to the "Approved appointment" notification template, so your customers r ... Jose Appointment BookingClosed   Amelia   Updated May 5, 2020 at 6:21pm   2 Most recent comment from [deleted]:Hello Jose, Thank you for your purchase. No, unfortunately, there isn't an option to limit the number of bookings per day in Amelia with its current built-in features. The available time slots ... Enrico Massone change wordClosed   Amelia   Updated May 5, 2020 at 4:08pm   4 Most recent comment from [deleted]:Hello Enrico Massone, Thank you for your purchase. Yes, like Heinz said, the strings are because Labels are enabled in Amelia -> Settings and when this setting is enabled the strings that you set t ... Matias Booking for regular classesClosed Pre-purchase questions for Amelia   Updated May 5, 2020 at 3:45pm   9 Most recent comment from [deleted]:Hello,The packages option is certainly one of our priorities for the next updates. The option for freezing days will not be implemented at the moment but I will write down this suggestion for later up ...