Hi Julie,
Thank you for your purchase.

Can you please tell me did you create category, service and employees? This is necessary for normal functionality of plugin. You can find quick guide on this link.

If you set this and you still have issues please provide me a link of the page where you are using our plugin, so we can take a look?

Best regards.

Hello Julie.

Sorry, but we cannot access that page (see attachment).

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

Hello again Julie

Thanks for mentioning it is the ameliacatalog category shortcode.

We are currently experiencing a bug with this shortcode, and our developers are working on resolving the issue. It should be fixed with the next update.

Until then, can you please open the zip file attached to this reply, and replace the files in ../wp-content/plugins/ameliabooking/public folder.

That will resolve the issue you're experiencing, and once the plugin updates, the issue will be resolved.

Sorry for the inconvenience.

Best regards.

Hello again Julie.

Sorry about that. Here's the file.

You need to access the plugin via FTP, and navigate to ../wp-content/plugins/ameliabooking/public

There you should replace the two files located in the first level of .zip:

mix-manifest.json

app.js

And simply copy the entire public folder from the zip into ../wp-content/plugins/ameliabooking/ it will ask you if you're sure you wish to replace the files that already exist there, so just say "Yes" and that's it.

Best regards.

Hello again Julie.

Let's please keep it professional here, no need for any insults. I am trying to help you out.

Since I don't have FTP credentials, I couldn't just go in like you did and copy/paste the public folder, so I opened the plugin editor and replaced each file manually.

I then created a new page (https://yogametjulie.be/test-support/) where I used the shortcode you said you were having issues with: [ameliacatalog category=2] 

The result was the same - loading without end. Then I decided to open the page you left here before:

https://yogametjulie.be/postnatale-yoga/

I saw there was no loading icon, no service, nothing. After inspection, I saw that this was the shortcode you used: [ameliacatalog service=5]

Since we tested the fix I sent you quite a lot, there is no way it would work for others, and not for you. I downloaded the PHPMyAdmin plugin, and checked your database. It turns out that you don't have a category with ID #2:

nor do you have a service with ID #5:

I changed the shortcode in https://yogametjulie.be/test-support/ to this: [ameliacatalog category=6] and it came up normally:

You probably created and deleted services and categories, so the ones you first used couldn't be displayed since they were deleted. The changes you made probably worked too, you simply used the wrong IDs.

Please test your website.

Kind regards.

Hello again Julie.

I see what the issue is.

You configured your services to have a buffer time before and after. That is being included in the duration of the service, so instead of 1:15 how long the actual appointment lasts, you have to set up working hours for your employee to last 1:45 (30 minutes before + 30 minutes after).

I changed working hours for "Milde Yoga" for Tuesday to be from 08:30 - 10:45 instead of 09:00 - 10:15:

and now it appears in the booking form:

It's showing as 10:00 - 11:15 because of a timezone difference (I'm in CET).

So, just keep in mind that buffer times are a part of the service, and extend your employee's working hours to include that (30 mins before, and 30 mins after), and you should be good to go.

Best regards.

Hello again Julie.

If I understand correctly - you want the services to have a price, you just don't want it displayed on front end, correct?

If this is true, we can hide the price using some CSS, but I'd need the page where the booking form is, so I can locate the selectors.

Best regards.

Hello Julie.

This should be the CSS for all services:

//top price:
.am-service-price {
display: none !important;
}
//base price:
#am-confirm-booking > div:nth-child(1) > form > div:nth-child(3) > div > div > div:nth-child(2) {
display: none !important;
}
//total cost:
#am-confirm-booking > div:nth-child(1) > form > div:nth-child(3) > div > div > div.am-confirmation-total.el-row {
display: none !important;
}
//discount:
#am-confirm-booking > div:nth-child(1) > form > div:nth-child(3) > div > div > div:nth-child(3) {
display: none !important;
}

You need to put this CSS on the page where the shortcodes for those services are.

I've added some comments, so you can see which line of CSS does what.

You say you're using [ameliacatalog service=5], but in the screenshot you sent me I don't see service with ID 5:

Also, I saw there is a conflict with the Divi builder, and it's not allowing me to edit the page through regular editor. It comes up with a blank page.

You're also experiencing slow scroll on the page where Amelia's shortcodes are. The Divi theme's dev team actually worked with us, and here's the new version of the theme which will not be experiencing this issue.

This is the Divi theme. I don't know if the Divi builder is included or not, so if it is an add-on, don't delete it. Just update the theme.

Best regards.

Hi again Julie.

Sorry, but ticketing is the only form of support that we offer - so no live support like phone, Zoom, Skype, TeamViewer and so on.

You didn't do anything apocalyptic, so to speak. I just added the price column again, and assigned prices to the services within the database, and everything came back.

Now, I don't know where to add custom CSS in Divi, but I found a workaround for you.

I'll add the content in the regular builder, and you configure the styling around the shortcodes for the Divi builder, how does that sound?

I created new "TEST SUPPORT" pages, so you'll have to rename those too.

Here's how it should look like with the standard editor:

Just in case you need it again, here's how to configure the pages:

1. Click on "Use Default Editor":

On the next screen, click on "Add custom HTML":

For "Intense Yoga", simply paste this:

<style>
.am-service-price {
display: none !important;
}
#am-confirm-booking > div:nth-child(1) > form > div:nth-child(3) > div > div > div:nth-child(2) {
display: none !important;
}
#am-confirm-booking > div:nth-child(1) > form > div:nth-child(3) > div > div > div.am-confirmation-total.el-row {
display: none !important;
}
#am-confirm-booking > div:nth-child(1) > form > div:nth-child(3) > div > div > div:nth-child(3) {
display: none !important;
}
</style>
[ameliacatalog service=2]

Now, you have 3 pages with 3 services:

Milde Yoga - https://yogametjulie.be/test-support-milde-yoga/

Intense Yoga - https://yogametjulie.be/test-support-intense-yoga/

Meno Yoga - https://yogametjulie.be/test-support-meno-yoga/

However, Meno yoga won't be displayed until you add it to the working hours of your employee. At the moment, you only have Milde Yoga an Intense Yoga set up for Tuesday and Wednesday, as you can see here:

So, just make sure you don't change the shortcode when you access Divi Builder, and everything should be working fine. I have tested the pages, and all prices are removed.

Best regards.

Hi again Julie.

Since you set it up in C-Panel, I cannot check the actual cron job, but after sending a test e-mail, I got it just fine:

You may want to schedule an appointment as a customer for the day after tomorrow, add one of your other e-mail in the booking form (best to use incognito mode), and see if you're going to get a scheduled notification which reminds you about the appointment. That's the best way to test it.

You're welcome Julie

Glad I could help.

If you have any further questions, please feel free to reach out to us.

Hey Julie.

There was an issue with auto-updates in v.2.1, and that's why (not only you, but almost all of our customers) didn't receive the newer version. That has been fixed now, so when you update the plugin, just make sure you enter the purchase code and activate the license in Amelia settings/Activation, and you'll receive auto-updates in the future without issues.

Anyway, to get the latest version (2.3.1 now), please log into our store with the credentials you received in your e-mail when you purchased the plugin, and navigate to Purchases/Amelia. You can download the latest version there.

After you download the file, please feel free to deactivate/delete Amelia from the Plugins section in your dashboard. Everything will be saved in the database, so don't worry about losing anything. After you delete the plugin, simply click on Add New/Upload Plugin, and upload the ameliabooking.zip folder you previously downloaded. After that you should have that feature.

If you're having any issues with the update procedure, please let me know.

Hello again Julie.

I'm doing great, thanks! Hope you're doing well, too.

To set up scheduled notifications, you either need to include the code from your screenshot on your server, or install the Crontrol plugin and instead of "*/15****" enter this:

file_get_contents("https://yogametjulie.be/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send");

You can read detailed instructions about this on our FAQ page.

Hi Julie

There's no installing PayPal. You only need to enable PayPal in Payment settings, in Amelia, enter your Live ID and Live secret, and that's it.

First, you need to enable the “PayPal service”, after that you can choose if you would like to use PayPal in sandbox mode or not. PayPal “Sandbox Mode” is a testing environment that mimics the live PayPal production environment and should only be used for testing purpose.

To obtain the ID and secret you need to:

1. Go to https://developer.paypal.com/developer/accountStatus/,
2. On the left in the “Dashboard” menu click on “My Apps & Credentials”,
3. In the “REST API apps” section you need to create a new App (or use the existing one),
4. You must then copy data from the fields “Client ID” and “Secret” into PayPal Payment Settings on the Settings page of the plugin.

I hope that helps.

Hi Julie,

Aleksandar is out of office so I will help you out.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

HI Julie,

Can you just please send me the link where I can login.

Best regards.

Hi again Julie

I'm sorry, but I don't see Crontrol installed on your website.

Without your permission I didn't want to install anything new, so please install the plugin, try following my advice and our FAQ, and if that doesn't work, leave the plugin on your website, and answer to this ticket - I'll gladly remote in and take a look.