We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Vladimir Events and Categories with services aren't showingClosed   Amelia   Updated May 19, 2020 at 5:58pm   4 Most recent comment from [deleted]:Hello Vladimir,  thank you for the credentials.  I logged in and created one test event and one service and I could see them properly on the pages. The admin-ajax calls from Amelia have response ... vitocannillo Edit EmployeeClosed   Amelia   Updated May 19, 2020 at 5:07pm   6 Most recent comment from [deleted]:Then this is why you can't change the employee for this appointment, as only that employee is assigned to that location. You need to change the location and then you will be able to change the ... Andrew email notificationsClosed   Amelia   Updated May 19, 2020 at 5:00pm   5 Most recent comment from [deleted]:It happens we are here to help out. You are welcome. If you have any other questions or issues feel free to open a new ticket and we will gladly help.  Francesco hide employees on frontendClosed   Amelia   Updated May 19, 2020 at 4:46pm   5 Most recent comment from [deleted]:Glad to see that. You are welcome, Francesco. If you have any other questions or issues feel free to open a new ticket and we will gladly help.  mecurioj Timezone not pulling from Wordpress SettingsClosed   Amelia   Updated May 19, 2020 at 4:45pm   4 Most recent comment from [deleted]:Hello mecurioj, Unfortunately, the Work Hours tab in the Employees' modal can't have the 12 hr time format, only the 24 h one. If you have any further questions feel free to ask.  Alvaro Moreno Redirect CartClosed   Amelia   Updated May 19, 2020 at 4:31pm   4 Most recent comment from [deleted]:Hello Alvaro, You are welcome. Glad to see that !The change is in the database so it will be lost when you update Amelia, so you won't need to change it again after each update of Amelia. Unf ... Marina Rossi Display of days in vendor profileClosed   Amelia   Updated May 19, 2020 at 4:20pm   2 Most recent comment from Miloš Jovanović:Hi Marina,Thank you for your purchase.Sorry to disappoint you but unfortunately something that you required is not possible to achieve with the plugin built in features at the moment.Best regards. Arsh Can amelia auto approved bookings​ when woocommerce payment completed?Closed   Amelia   Updated May 19, 2020 at 3:47pm   3 Most recent comment from [deleted]:Hello Arsh,  Unfortunately, there isn't such option in Amelia when WooCommerce is used, when the booking is done and appointment created using the Woo payment the appointments are approved in A ... Vlad Different duration depending on the serviceClosed   Amelia   Updated May 19, 2020 at 3:33pm   2 Most recent comment from [deleted]:Hello Vlad, Thank you for your purchase. Yes, you can choose different duration for each service. Please change the Default time slot step in Amelia -> Settings -> General to some shorter incremen ... unsuns06 Suggestions / RecommendationsClosed   Amelia   Updated May 19, 2020 at 2:06pm   2 Most recent comment from [deleted]:Hello unsuns06, Thank you for your purchase. Glad to see you like Amelia. Thank you for the suggestions, I will add them to our feature requests list so they can be considered for implementation i ... Helmut Berger Line Height E-MailsClosed   Amelia   Updated May 19, 2020 at 1:45pm   4 Most recent comment from [deleted]:Hello Daniel, Thank you, we will check it out. Thank you for the suggestion, I will add it as a feature request to our list so it can be considered for future implementation.  David Dufour Morin RefundClosed Pre-purchase questions for Amelia   Updated May 19, 2020 at 1:43pm   3 Most recent comment from David Dufour Morin:Hi!Well. That is weird.I can’t see the product in the list.Even on Envato.But I have a proof.Thank you to help!!’ Jose Magallanes notifications not workingClosed   Amelia   Updated May 19, 2020 at 1:18pm   3 Most recent comment from Miloš Jovanović:HI Jose,Thank you for your purchase.Glad to hear that you found a solution and sorry for not reaching you sooner.If you have any more questions feel free to open a new ticket, we will gladly help.Bes ... timjo Styling Table TitleClosed   wpDataTables   Updated May 19, 2020 at 12:43pm   4 Most recent comment from Isidora Markovic:Hi timjo,You are welcome. If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review for ... Mitchell Cuddie Timezone SwitchClosed   Amelia   Updated May 19, 2020 at 12:39pm   2 Most recent comment from [deleted]:Hello Mitchell Cuddie, Thank you for your purchase. Unfortunately, when you change the timezone setting you need to manually change the date/time for the appointments if it isn't correct (the ...