We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

eyethstudios calendar event invite emailClosed   Amelia   Updated May 24, 2020 at 11:05am   4 Most recent comment from [deleted]:Hello eyethstudios, Apologies for replying a bit later.Unfortunately, there isn't a possibility of sending Google invitation when you approve appointment in the back-end of Amelia. But we wil ... Anna Eden AppointmentsClosed Pre-purchase questions for Amelia   Updated May 22, 2020 at 2:53pm   4 Most recent comment from [deleted]:Hi Anna, You can change that with Loco translate or Poedit, or similar translation plugin, just change that string to whatever you want. DannyK How do I get a direct linkClosed   Amelia   Updated May 22, 2020 at 2:50pm   2 Most recent comment from [deleted]:Hello DannyK, Thank you for your purchase. Glad to see you managed to find a solution to the issue that you had. Thank you for letting us know. If you have any other questions or concerns feel fre ... Warren Storing Custom Booking FieldsClosed   Amelia   Updated May 22, 2020 at 2:38pm   2 Most recent comment from [deleted]:Hello Warren, Unfortunately, there isn't a possibility to pre-populate the custom fields in the booking form in Amelia for customers that have already booked that. As these information are lin ... antoninimarcos Labels on Amelia LiteClosed Pre-purchase questions for Amelia   Updated May 22, 2020 at 2:21pm   2 Most recent comment from [deleted]:Hi Antonini Marcos,Thank you for contacting us and pointing on this issue, we will change this in our Lite version for the next update.Meanwhile you can change this in the database, find "wp_options" ... Deon Website visitor upload csvClosed Pre-purchase questions for wpDataTables   Updated May 22, 2020 at 1:38pm   2 Most recent comment from Isidora Markovic:Hi Deon,Thank you for your interest in wpdatatables.Unfortunately that is not possible with built in feathers of plugin. Thank you for your suggestion. We carefully follow customers requirements and ... Murray Wilkinson zoho integrationClosed Pre-purchase questions for wpDataTables   Updated May 22, 2020 at 1:36pm   2 Most recent comment from Isidora Markovic:Hi Murray,Thank you for your interest in wpdatatables.If on their site are available to use WordPress and install WordPress plugins then yes you can use it. We have Lite version of wpdatatables whic ... vicente Imported gravity forms formClosed   wpDataTables   Updated May 22, 2020 at 11:55am   5 Most recent comment from Isidora Markovic:Hi vicente,Yes we found what cause the issue. There are some Warring messages that are been shown in Ajax response and break it as well and that is the reason why you get this error. Issue is on our ... Phil Engsberg Setup and ongoing automationClosed   Amelia   Updated May 22, 2020 at 11:55am   4 Most recent comment from [deleted]:Hello Phil, Aleksandar is out of the office, so I will help out. You can add a placeholder for the coupons to the email notifications on the Amelia -> Notifications page. Just click on the Show Ema ... martin Book only if user logged inClosed   Amelia   Updated May 22, 2020 at 11:01am   2 Most recent comment from [deleted]:Hello martin, There isn't such option in Amelia. You need to create pages in your WordPress that can be accessed by logged in users only and then put a shortcode for Amelia on those pages, so o ... martin I cant use employee dashboard on my page!Closed   Amelia   Updated May 22, 2020 at 10:58am   2 Most recent comment from [deleted]:Hello martin, I see this is a duplicate ticket (the same issue) to the one I've already responded, so we can continue this conversation in the other ticket and we will close this one. Thank you ... martin Change amelia language to spanishClosed   Amelia   Updated May 22, 2020 at 10:57am   3 Most recent comment from [deleted]:Hello martin, You need to change the language of your WordPress in General Settings to Spanish, since this setting applies to Amelia as well. If you have any further questions feel free to ask.  Enzo GMaps API and LocationsClosed   Amelia   Updated May 22, 2020 at 10:54am   2 Most recent comment from [deleted]:Hello Enzo, This is what is needed in order to use Google Maps API in Amelia, besides these APIs you have to add your billing account. You can read more about this here. I think that it shouldn& ... Laurence Disable using Employee or change Employee word on checkoutClosed   Amelia   Updated May 22, 2020 at 10:38am   2 Most recent comment from [deleted]:Hello Laurence, Thank you for your purchase. You can change the string Employee when you go to Amelia -> Settings -> Labels, so whatever string you put instead of employee/employees there will be th ... Ashraf Ali Block bookingClosed   Amelia   Updated May 22, 2020 at 10:22am   2 Most recent comment from Miloš Jovanović:HI Ashraf,Thank you for your purchaseI want the customer to book and pay monthly.Unfortunately this is not possible at the moment because we do not have this option for customers to book monthly pack ...