We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Omar Bolzan Amelia coupons does not work on mobileClosed   Amelia   Updated May 25, 2020 at 10:43am   9 Most recent comment from [deleted]:Hello IOLASconsulting,  Apologies for replying late, we are not working on weekends.  We weren't able to reproduce the issue.  If you have an issue with Coupons on your booking form please ... unsuns06 Change Default Calendar View in BackendClosed   Amelia   Updated May 25, 2020 at 10:41am   2 Most recent comment from [deleted]:Hello unsuns06, Apologies for replying late, we are not working on weekends.Unfortunately, there isn't a possibility to change the default view option in the back-end Calendar in Amelia with i ... Clem2703 Stripe secure payment imageClosed   Amelia   Updated May 25, 2020 at 10:41am   2 Most recent comment from Aleksandar Vuković:Hello ClemThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can edit innerHTML and add it, b ... Fred Smith RSVP function for some usersClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 10:38am   2 Most recent comment from Miloš Jovanović:HI Fred,Thank you for your inquireSorry for late response, we are not working on weekends.Unfortunately we do not have that option in the plugin built in features, our plugin can not recognize users ... Nitin Shah Different pricing for first sessionClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 10:31am   2 Most recent comment from Miloš Jovanović:Hi Nitin,Thank you for your inquireSorry to disappoint you but at the moment we do not have this option in our plugin built in features at the moment.Best regards. murray2504 Add Logo to emailsClosed   Amelia   Updated May 25, 2020 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello there.You can add the logo using the image icon when you're editing the Notifications: Souphan Keodouangkham Book services with category listingClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 9:55am   8 Most recent comment from Miloš Jovanović:Hi SouphanAs I can see you opened a ticket in Amelia category so I will close this one and our agents will help you on your other ticket.Best regards. Marianne Amelia cannot send e-mailsClosed   Amelia   Updated May 25, 2020 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello MarianneThank you for your purchase.Issues like this usually occur when your website has PHP version less than 7.Please update the PHP version to v7 or above, and it should work fine after that. miraki_studios QuestionsClosed   Amelia   Updated May 25, 2020 at 9:37am   9 Most recent comment from Aleksandar Vuković:Thanks SerenaIt's right here:The page is scrolling beautifully now. Chris front end editing with GravityClosed Pre-purchase questions for wpDataTables   Updated May 25, 2020 at 9:31am   4 Most recent comment from Aleksandar Vuković:Hi again ChrisWe don't have any free trials, but we do have a 15-day money back guarantee, so if you purchase our products, and they don't work for you, you can submit a refund request and b ... Matt Bray Unable to auto-update - No plugin specifiedClosed   Master-Detail Tables for wpDataTables   Updated May 25, 2020 at 9:29am   7 Most recent comment from Aleksandar Vuković:Good news, MattThank you for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lucas Selsek Multi-vendorClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 9:22am   2 Most recent comment from Miloš Jovanović:Hi Lucas,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately our plugin can not work as multi-vendor at the moment.Best regards. Tim Email notifications have excess line-breaksClosed   Amelia   Updated May 25, 2020 at 8:50am   2 Most recent comment from [deleted]:Hello Tim, Apologies for replying late, we are not working on weekends.  In order to remove the spacing between paragraphs, you can edit this in your database from recently. Please open your datab ... Richard 'Not currently available' featureClosed   Amelia   Updated May 25, 2020 at 8:49am   5 Most recent comment from Aleksandar Vuković:Hi RichardIf you don't have an employee assigned to the service, the plugin will try to load a service which cannot be booked. That is why you'll always see the loading screen.You can either ... Souphan Keodouangkham Book services with category listingClosed   Amelia   Updated May 25, 2020 at 8:26am   2 Most recent comment from [deleted]:Hello Souphan Keodouangkham, Apologies for replying late, we are not working on weekends. This is the Catalog view in Amelia, so you need to use the shortcode for the catalog view on your page [am ...