As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

elaine JSON integrationClosed Pre-purchase questions for wpDataTables   Updated June 2, 2020 at 7:17am   4 Most recent comment from Aleksandar Vuković:Hi again elaineThe issue is that this is not a JSON wpDataTables can see:Currently, wpDataTables accepts this, and only this, format of JSON (see example): a one-level array of same-structured objects ... Robert Clarke Change of domainClosed   Amelia   Updated June 1, 2020 at 4:20pm   2 Most recent comment from [deleted]:Hello Robert, You need to change the URI in your database. Please be careful when you update this table. Please go to your database, and find the wp_options table: In your case it is possible t ... lawmotorsports Admin CalendarClosed   Amelia   Updated June 1, 2020 at 3:22pm   2 Most recent comment from [deleted]:Hello lawmotorsports,Apologies for replying late, we are not working on weekends.There isn't a possibility to show events created in Google in the Calendar in Amelia -> Calendars. The appointm ... Javier Employee availability affects event availability?Closed   Amelia   Updated June 1, 2020 at 3:12pm   2 Most recent comment from [deleted]:Hello Javier, Apologies for replying late, we are not working on weekends.Yes, you are correct, the availability of the service depend on the availability of the employee to whom it is assigned to.  ... Warawut Phinrujirut Fitness, HealthClosed   Amelia   Updated June 1, 2020 at 2:20pm   2 Most recent comment from Aleksandar Vuković:Hello WarawutThank you for your purchase and sorry for the inconvenience.There could be a few reasons why you're getting this error, but I can't tell you what it is without taking a look.Ple ... Scott Pre-salesClosed Pre-purchase questions for Amelia   Updated June 1, 2020 at 2:19pm   4 Most recent comment from [deleted]:Hi Scott,Unfortunately something like this is not possible, you wouldn't be able to connect Amelia with other video platforms on your own. We only have Web Hooks which you can use to send data fr ... Iago Some doubts to purchaseClosed Pre-purchase questions for Amelia   Updated June 1, 2020 at 2:13pm   2 Most recent comment from [deleted]:Hi Lago,Thank you for your interest in our plugin.I can see that my colleague has already answered to your same ticket so I will close this one.Best regards. Nico Morgan Confusion over capacityClosed   Amelia   Updated June 1, 2020 at 2:02pm   2 Most recent comment from Aleksandar Vuković:Hello NicoService is what defines the available capacity, so if you set the max capacity to be 4, it will be 4.Now, if you go to Appointment settings, and set it up like this:multiple customers will b ... Teba Orueta Merging duplicate customer infoClosed   Amelia   Updated June 1, 2020 at 1:29pm   2 Most recent comment from [deleted]:Hello Teba Orueta, Thank you for your purchase and apologies for replying late, we are not working on weekends.1) Unfortunately, this can't be done in Amelia with its current built-in features. ... Javier doble space in emailsClosed   Amelia   Updated June 1, 2020 at 12:33pm   4 Most recent comment from [deleted]:You are welcome, Javier. It won't be deleted when you update the plugin, as it is saved in the database - the settings there are saved when you update Amelia. If you have any other questions or ... lawmotorsports 12 Hour FormatClosed   Amelia   Updated June 1, 2020 at 12:29pm   5 Most recent comment from [deleted]:Hello lawmotorsports and Nadine,Apologies for replying late, we are not working on weekends.No, that is not a bug. The time format for the Employees' Work hours in the back-end can't be sh ... Claire Appointment BookingsClosed   Amelia   Updated June 1, 2020 at 12:23pm   8 Most recent comment from [deleted]:Hello Claire, We processed your refund today, and the refund needs to go through our sales provider, Paddle, as well, as they will return the amount you paid to the account you used for purchasing ... Roi Azarya rtl design issuesClosed   Amelia   Updated June 1, 2020 at 12:21pm   7 Most recent comment from [deleted]:Hello Roi, You are welcome. That is the behavior of Amelia when you don't have any services or employees created in Amelia there is the endless loading. That can't be changed with the A ... Javier Identify product ticket in tickets listClosed   Amelia   Updated June 1, 2020 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello JavierThank you for your suggestion, but Ticksy is just a support platform we use - it's not our platform so we cannot change anything within it.As a support agent who deals with hundreds o ... Yiannis Search Results CustomizationClosed   Amelia   Updated June 1, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hello Yiannis1. Service descriptions are only visible with [ameliacatalog] shortcode at the moment, so you would need to change the way your services are displayed on front-end, if you need the servic ...