We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Justin frontend and backend not sameClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 12:55pm   2 Most recent comment from [deleted]:Hi Justin,You should check your employees working hours, they should be set up properly. So  enter the employee or employees and set his/her working hours, days off and special days: https://share.g ... Kyle Recurring bookingsClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 12:50pm   2 Most recent comment from [deleted]:HI Kyle,Thanks for your interest but unfortunately something like this is not possible at the moment.We plan to add recurring booking very soon, so customer will be able to book appointments that occ ... David Kutcher timezone on user's registered eventsClosed   Amelia   Updated May 25, 2020 at 12:50pm   2 Most recent comment from [deleted]:Hello David Kutcher, Could you please tell me is the option Show booking slots in client time zone in Amelia -> Settings -> General enabled? Can you please give me credentials of a test customer ... Kahlil Nagi Phone FieldClosed   Amelia   Updated May 25, 2020 at 12:44pm   4 Most recent comment from Miloš Jovanović:Hi Kahlil,Ok you can use this code  #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-booking-data.el-row > div:nth-child(5) > div{display:none;}you can put it directly on your page bet ... Dylan Displaying events list In categoriesClosed   Amelia   Updated May 25, 2020 at 12:39pm   2 Most recent comment from Miloš Jovanović:HI Dylan,Thank you for your purchase.Unfortunately there is no option to display events in categories at the moment.We do have in plan to add more booking forms and designs for events for future upda ... Dylan RefundClosed   Amelia   Updated May 25, 2020 at 12:31pm   2 Most recent comment from Miloš Jovanović:HI DylanWe are sorry to hear that you don't find Amelia suitable for your business.  In order to request a refund, you need to login to http://store.tms-plugins.com/ with the credentials you ... Rocky Point SysytemClosed Pre-purchase questions for wpDataTables   Updated May 25, 2020 at 12:28pm   2 Most recent comment from [deleted]:Hi Rocky,This is a wrong category, I have answered you on your other ticket, so I will close this one. sajal zoom integrationClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 12:28pm   2 Most recent comment from [deleted]:Hi Sajal,Thank you for your interest in our plugin.We have made integration with Zoom so you can send links to the Zoom meeting in our notifications, more about this you can read here. Also, each cust ... Dylan Moss Amelia with elementorClosed   Amelia   Updated May 25, 2020 at 12:16pm   2 Most recent comment from [deleted]:Hello Dylan Moss, Thank you for your purchase and apologies for replying late, we are not working on weekends. Could you please tell me in more details what is the exact issue you are experiencing ... Hairfolg MultiuserClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 12:13pm   6 Most recent comment from Miloš Jovanović:Hi Hairfolg,Unfortunately we do not have free developers right now for hiring.But like I mentioned this feature is requested lately, and we will definitely consider implementing this for future.Best ... Cyriel Devos blocking hours at working dayClosed   Amelia   Updated May 25, 2020 at 11:51am   2 Most recent comment from Aleksandar Vuković:Hello CyrielWith Special Days, you can actually define different working hours for that day.For example:That day (May 30th) will have working hours from 09 - 12, and from 15 - 18. Between that no appo ... Monweb redundant appointmentClosed   Amelia   Updated May 25, 2020 at 11:46am   2 Most recent comment from Aleksandar Vuković:Hello MonwebThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment people can only book ... John-Lloyd Hamlet Hidding employeeClosed   Amelia   Updated May 25, 2020 at 11:34am   6 Most recent comment from Aleksandar Vuković:You're welcome John-LloydGlad I could be of service!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Simona Nicoleta Hauca different price eventsClosed   Amelia   Updated May 25, 2020 at 11:29am   2 Most recent comment from Aleksandar Vuković:Hello SimonaYou can't change price per event, unfortunately. Each event needs to have its own price, so you would need to create a separate event with different pricing. Marcus Buffer TimeClosed   Amelia   Updated May 25, 2020 at 11:00am   13 Most recent comment from Ursula Elmes:perfect thanks, that works!