As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Ramses Chain appointmentsClosed   Amelia   Updated August 13, 2020 at 3:34pm   2 Most recent comment from [deleted]:Hello Ramses, Thank you for your purchase. It isn't possible to book multiple services (appointments for different services) at once in Amelia with its current built-in features, unfortunately. ... Paul Harrison Pre-purchase query re CalendarClosed Pre-purchase questions for Amelia   Updated August 13, 2020 at 12:41pm   2 Most recent comment from [deleted]:Hi Paul Harrison,Thank you for your interest in our plugin.Unfortunately at the moment there is no option to set Day calendar as default. I will add your request on our To Do list and send to our deve ... Roshan Sujeebun cannot add a new customer in the healers panelClosed   Amelia   Updated August 13, 2020 at 12:34pm   4 Most recent comment from Aleksandar Vuković:Hello RoshanI am sorry to disappoint you, but we cannot enable this capability for a user role based on one customer's request.If you want, you can download a plugin like User Role Editor, and c ... Seth Barrett Hiding employees from front endClosed   Amelia   Updated August 13, 2020 at 12:32pm   9 Most recent comment from Aleksandar Vuković:Hello again SethYou can hide it with this: #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-booking-data.el-row > div:nth-child(1) > div > div:nth-child(4) { display: none !important; } ... Daniel Aengenheyster Let customer choose between locationsClosed   Amelia   Updated August 13, 2020 at 12:23pm   2 Most recent comment from Aleksandar Vuković:Hello DanielYou wouldn't need a separate location, because your existing employees can't work on two separate locations at the same time. They can work on two different services, though.So, ... Mat No menu entries, no booking calendarClosed   Amelia   Updated August 13, 2020 at 12:11pm   5 Most recent comment from [deleted]:Thank you for letting me know , Mat. Please let us know if you encounter any issues with Amelia regarding this matter. If you have any other questions or concerns feel free to open a new ticket and ... Megan links to individual eventsClosed   Amelia   Updated August 13, 2020 at 12:06pm   2 Most recent comment from [deleted]:Hello Megan, Thank you for your purchase. There aren't any links created for Events in Amelia with the plugin's built-in features. Like you mentioned, you can only link to a page where yo ... Jeremiah Limiting services to specific locationsClosed   Amelia   Updated August 13, 2020 at 12:04pm   6 Most recent comment from Aleksandar Vuković:Hello Jeremiah, hello JonathanThanks for your advice, but Jeremiah needs all three services offered at the same time, but to also be linked to a location. If we add a location to the employee, and he& ... Peter Chan featuresClosed   Amelia   Updated August 13, 2020 at 11:58am   2 Most recent comment from [deleted]:Hello Peter Chan, Thank you for your purchase. 1. You can add Custom fields to the booking form, so customer provide additional information for the appointments, there aare several types and they can ... joseph Pop-up ModalClosed   Amelia   Updated August 13, 2020 at 10:26am   2 Most recent comment from Aleksandar Vuković:Hello JosephIt doesn't have native compatibility with popups, so it may require some additional CSS and JavaScript. For example, for Elementor popup, we have some custom CSS and JS you could use ... Amin Talab How to Achieve Best Customer Experience?Closed   Amelia   Updated August 13, 2020 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello AminI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We don't yet have packages in the plugin, but they are unde ... Miriam Michalak Front end languageClosed Pre-purchase questions for Amelia   Updated August 13, 2020 at 9:55am   2 Most recent comment from [deleted]:Hi Miriam,Thank you for your interest in our plugin.Yes, we have Dutch translation included in our plugin. We cannot be 100% that everything is translated correctly since we don't have Dutch spea ... Gerardo Zepeda Payments via stripe QuestionClosed Pre-purchase questions for Amelia   Updated August 13, 2020 at 9:48am   2 Most recent comment from [deleted]:Hi Gerardo,Thanks so much for your interest in Amelia.Yes, as a payment option your can use Stripe. We are not abele to provide free trail, but we have free version of Amelia that you can try, it ha ... Dennis Leszczynski Question about a trial licenseClosed Pre-purchase questions for wpDataTables   Updated August 13, 2020 at 9:46am   2 Most recent comment from Aleksandar Vuković:Hello DennisThank you for your interest in our plugin.Unfortunately, we don't have any free trials, but we do have a fully functioning sandbox site, where you can test all plugin's features ... Moeed Ahmad Can't make payment using paypalClosed   Amelia   Updated August 13, 2020 at 9:03am   4 Most recent comment from Aleksandar Vuković:Hi again MoeedThank you for the credentials.These credentials look suspicious to me:The secret is too short, and it contains all uppercase letters. This is how it's supposed to look like:I enter ...