As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Bryn Amelia option not workingClosed   Amelia   Updated August 11, 2020 at 11:53am   6 Most recent comment from [deleted]:Hi Bryn,Glad to see the issue is gone, thank you for letting us know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Alvaro Choosing EmployeesClosed   Amelia   Updated August 11, 2020 at 11:32am   4 Most recent comment from Aleksandar Vuković:Hello AlvaroOf course, we are constantly working on improving the plugin, but development takes time. Also, we are working on features as requested by our customers - meaning more customers ask for a ... brett sumationClosed   wpDataTables   Updated August 11, 2020 at 10:49am   3 Most recent comment from Aleksandar Vuković:Hello BrettNo need to follow up, as soon as we get to your tickets we will respond. There is an increased amount of tickets coming in, so our response times are longer than usual. Also, we don't ... JAY ANTIA unable to receive any notificationsClosed Pre-purchase questions for Amelia   Updated August 11, 2020 at 9:03am   4 Most recent comment from Miloš Jovanović:Hi JAY,If you mean Email or SMS notifications then this features are available in full version not Lite.You can check them on our demo sites https://wpamelia.com/demos/Best regards. Chris Deposits for bookingsClosed Pre-purchase questions for Amelia   Updated August 11, 2020 at 8:59am   2 Most recent comment from Miloš Jovanović:Hi Chris,Thank you for your inquire. Unfortunately we do not have deposit payments in the plugin built-in features. Well there is no built in feature, but there is some workaround. For example if you ... Alex Bayley TimezonesClosed Pre-purchase questions for Amelia   Updated August 11, 2020 at 8:45am   3 Most recent comment from Miloš Jovanović:HI there,Thank you for your inquire.Yes there is an option in Amelia settings-> General settings option to check , so the time will be displayed in the client time zone.Best regards. Mark FeaturesClosed Pre-purchase questions for Amelia   Updated August 11, 2020 at 8:24am   2 Most recent comment from [deleted]:Hi Mark,Thank you for your interest in our plugin.That depends how many services, employees and locations you have and how long it will take you to create all of them but couple of hours or days shoul ... Eric Embacher Integration plans for Outlook365Closed Pre-purchase questions for Amelia   Updated August 10, 2020 at 7:03pm   4 Most recent comment from [deleted]:Hi, Hope you are doing great. We just wanted to let you know, as promised, that we have released Outlook calendar synchronisation – now your employees can also be connected to their Outlook calenda ... Stacey Wiebe Use for Casting AgencyClosed Pre-purchase questions for Amelia   Updated August 10, 2020 at 6:34pm   2 Most recent comment from [deleted]:Hi Stacey Wiebe,Thank you for your interest in our plugin.Unfortunately I am afraid that something like this isn't possible in our plugin. Our plugin is more made for using by one company and bec ... Dennis van den Berg updatesClosed   Amelia   Updated August 10, 2020 at 5:34pm   2 Most recent comment from [deleted]:Hello Dennis, Thank you for your purchase. There is some issue with the auto-update option on some serviers, our developers are working on fixing it. If you have activated Amelia with your purchase ... Lou Booking recurring - Weeks optionClosed   Amelia   Updated August 10, 2020 at 5:17pm   2 Most recent comment from [deleted]:Hello Lou, There isn't a possibility to disable the option to choose the Weekly recurrence (2 weeks, 2 weeks, etc.) of the recurring appointments with the Amelia's current built-in feature ... [email protected] Service | EmployeeClosed   Amelia   Updated August 10, 2020 at 4:49pm   2 Most recent comment from [deleted]:Hello [email protected], There isn't such possibility in Amelia. You can add different shortcodes to different pages on your website for Amelia, and show different services, employees, lo ... Rory Finch URGENT - I have added 3 new service categories and corresponding services but they do not show up in the front endClosed   Amelia   Updated August 10, 2020 at 4:19pm   4 Most recent comment from [deleted]:You are welcome, Rory. Glad to see the issue is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Wolfgang Medina about multiple appointment in oneClosed   Amelia   Updated August 10, 2020 at 3:48pm   2 Most recent comment from [deleted]:Hello Wolfgang Medina, When two or more customers book the same time slot with the same employee, this is considered as a group appointment in Amelia, and all of these customers are added to the same ... Raphael Nordier how to add free time classes ? ie: 11h45 to 13h15Closed   Amelia   Updated August 10, 2020 at 2:59pm   2 Most recent comment from [deleted]:Hello Raphaël Nordier, You need to change the time interval for the Default time slot step option in Amelia -> Settings -> General to 15 minutes for example in order to create those work time periods ...