As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Janyn Correa How to include the phone number as the client info sent to the calendarClosed   Amelia   Updated August 24, 2020 at 8:05am   4 Most recent comment from [deleted]:Hello Janyn Correa, Apologies for replying a bit later, we don't work on weekends.You are welcome.No, unfortunately, there isn't a possibility to make that relation, the information from Am ... Richard ExportClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 4:08pm   4 Most recent comment from [deleted]:Hi Richard,At the moment we have German translation. Approximately 90-95% of the plugin is translated but you can always translate it using Poedit or Loco Translate and then send us the translation s ... jimmy WP-UserClosed   Amelia   Updated August 21, 2020 at 2:25pm   4 Most recent comment from Aleksandar Vuković:You're welcome, JimmyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Romain ActivationClosed   Amelia   Updated August 21, 2020 at 2:25pm   10 Most recent comment from Aleksandar Vuković:You're welcome, RomainIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Joanne Masterson Styling selected valuesClosed   wpDataTables   Updated August 21, 2020 at 2:02pm   3 Most recent comment from Aleksandar Vuković:Hello Joanne Thank you for letting us know the issue has been resolved. I suppose it was a conflict with something else (another plugin or the theme you have installed), that is causing this behavior. Ben Mobile issuesClosed   Amelia   Updated August 21, 2020 at 1:48pm   17 Most recent comment from Aleksandar Vuković:Hi BenI can see that on 27th you have only this time slot available:That's because you have one employee working on both services, services have Max capacity of 1 and 2; and you have booked appo ... Marios Anthis sms notification not workingClosed   Amelia   Updated August 21, 2020 at 1:28pm   23 Most recent comment from [deleted]:You are welcome, glad to see that, thank you for letting us know. Thank you, have a nice one as well!If you have any other questions or concerns feel free to open a new ticket and we will gladly help ... Janyn Correa Frontend appointments not workingClosed   Amelia   Updated August 21, 2020 at 12:47pm   4 Most recent comment from Aleksandar Vuković:You're welcone JanynIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lauritz Wolff Amelia & Google Calender (not working anymore)Closed   Amelia   Updated August 21, 2020 at 12:47pm   2 Most recent comment from Aleksandar Vuković:Hello LauritzThank you for your purchase, and your kind words.Issues like this usually occur when you have a lot of Google Calendar busy events (I see you have a lot), and "Maximum number of returned ... Corey Sayles Import CustomersClosed   Amelia   Updated August 21, 2020 at 12:28pm   2 Most recent comment from [deleted]:Hello Corey Sayles ,There isn't a possibility of importing customers via CSV or any other external file with Amelia's current built-in features, unfortunately. If you have any further questi ... Phil Carson SMS MessagingClosed   Amelia   Updated August 21, 2020 at 12:15pm   4 Most recent comment from [deleted]:No, they aren't, unfortunately, it is a one way (no-reply) system. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Dermod Wood Make table background transparentClosed   wpDataTables   Updated August 21, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hi again DermodI'm not sure I understand what you mean? Like if the table had a transparent background, so the image behind it is seen, or to place an image as a background of the entire table?U ... erwin Question about staysClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 12:07pm   3 Most recent comment from erwin:Thanks Nevena for your prompt response! I will use it in other projects where it is more appropriate then!Have a nice weekend Dermod Wood Upgrading from 2.8.3 to 3.0.3Closed   wpDataTables   Updated August 21, 2020 at 12:06pm   2 Most recent comment from Aleksandar Vuković:Hello DermodThere are no issues updating the plugin from 2.8.3 to 3.0.3. The only thing you need to do is purge all cache from your server when you do update the plugin, since 3.0.3 has some stuff ne ... Uriahs Upgrading Basic Lifetime to Pro LifetimeClosed Pre-purchase questions for wpDataTables   Updated August 21, 2020 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hello TheLoneDevIf you purchase the Basic lifetime license, you can simply open a ticket requesting to upgrade, and we will upgrade the license just like that - charging the difference between the two ...