Hello Marios Anthis, 

Thank you for your purchase. 

We fixed this issue in the last update of Amelia, version 2.7. You can check out the Changelog here. So please update Amelia and you will be able to recharge your SMS balance. 

If you have any further questions feel free to ask.

You are welcome. 

Could you please tell me what issue do you have with version 2.7 of Amelia? Please send me screenshots of the issue? Also , please check if version 2.7 of Amelia is installed on the Plugins page. 

Hello Marios Anthis, 

Please install a plugin for deleting auto-update transients on your website - Transients manager plugin and delete the transients for auto-updating. 

You can update Amelia manually as well, by following these steps:

1) Download the zip from our store 

2) Use FTP to open /yourwordpressfolder/wp-content/plugins

3) Delete existing ameliabooking folder

4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

5) Go to WP-admin panel, open Plugins section

6) Deactivate Amelia Plugin, and then activate it again

7) Clear server and browser cache

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If you are using hosting where you are not allowed to your FTP  then follow those instructions:

1) Download the zip from our store 

2) Delete Amelia plugin from WordPress Plugins page

3) Click on Add new on Plugins page

4) Click on Upload plugin on Plugins page

5) Choose previously downloaded ameliabooking zip file

6) When uploading is done, please Activate Amelia plugin

7) Clear server and browser cache.

Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.

Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:

upload_max_file size, 

post_max_size ,

max_execution_time

You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

Hello Marios,

Please do and let me know if it helped!

Hello Sean, 

Yes, this was fixed in version 2.7 of Amelia, so please update Amelia to the latest version, 2.8 and you will be able to recharge your SMS balance on the Amelia -> Notifications page. 

You can follow these instructions for the update, if you need that. 

Hello Marios, 

The plugin just needs to be deactivated and deleted, and the new version to be installed for the manual update, there isn't anything else that should be done (so developer knowledge to be needed for this). Could you tell us did you have some issues with the update? If yes, what issues, maybe we can help out?

No, Marios, you won't loose anything when you deactivate and delete Amelia on the Plugins page. Everything is saved in the database and that isn't deleted when you delete the plugin on the Plugins page.

You are welcome!

If you have any other questions or concerns feel free to open a new ticket and we will gladly help.

Hello Marios, 

We checked your SMS account in our database and it says you have around 28$ on your account. I am not sure why it says 0 on your end. Please provide me a temporary WP-admin login for your site where this happens and your FTP credentials, so we could log in and take a look.

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

You are welcome, glad to see that, thank you for letting us know. 

Thank you, have a nice one as well!

If you have any other questions or concerns feel free to open a new ticket and we will gladly help.