Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hello
SMS messages are not delivered to customers and the message balance is depleted in
Hello mohammed,
Thank you for your purchase.
I am not sure if I understood the issue quite well - could you please tell me have you recharged your SMS balance on the Amelia -> Notifications page? If yes, do you have appointments, if yes- what is the status of the SMS messages for these appointments when you go to Amelia -> SMS Notifications -> SMS History?
Yes, I have appointment and the status of the text messages has been delivered
But the message does not get across
Hello Mohammed,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look, and let me know if we can book one test appointment.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.