As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

claudia BUFFER TIME 10 MINUTES?Closed   Amelia   Updated September 1, 2020 at 8:59am   2 Most recent comment from [deleted]:Hello Claudia, You need to change the Default time slot step option in Amelia -> Settings -> General to 10 minutes, and you will be able to created buffer times that long. This option applies to cr ... Tatiana Gonzalez Custom paymentsClosed Pre-purchase questions for Amelia   Updated September 1, 2020 at 8:56am   2 Most recent comment from [deleted]:Hi Tatiana,Thanks for your interest.This should be possible with WooCommerce integration, we have Woo commerce integration for payments, that you can use, but you can not connect Amelia directly to Me ... Miriam Michalak Backend events not loadingClosed   Amelia   Updated September 1, 2020 at 8:33am   6 Most recent comment from [deleted]:Hello Miriam, Thank you for the credentials. I logged in and I can see the events properly, please look at the attachment. Please login with the credentials that you sent me and see if you can see ... Miriam Multiple tabsClosed   wpDataTables   Updated September 1, 2020 at 8:01am   2 Most recent comment from Aleksandar Vuković:Hello MiriamThank you for your purchase.Unfortunately, only the first sheet (tab) will be pulled from Excel files.You would either need to create separate Excel files for every tab, or copy all data i ... Emerence Degroote Events - description about the eventsClosed   Amelia   Updated September 1, 2020 at 7:14am   2 Most recent comment from Aleksandar Vuković:Hello EmerenceI'm not sure what you mean. If you created events, you need to create a page where they will be displayed using [ameliaevents] shortcode. Also, each event has a description, so you ... Beatriz Problem with email .com.paClosed   Amelia   Updated August 31, 2020 at 5:28pm   5 Most recent comment from [deleted]:No worries, it happens. You are welcome, Beatriz .  You can connect employees from website A and website B to the same Google calendar, and they will get appointments from both websites in their Goog ... Kyle Bailey Tag EditingClosed   Amelia   Updated August 31, 2020 at 5:13pm   2 Most recent comment from [deleted]:Hello Kyle Bailey, You can edit or delete Event Tags in the database, only. There isn't a possibility to edit and delete them in the back-end of Amelia, unfortunately. You need to access your ... Jacob Eggebeen New user password?Closed   Amelia   Updated August 31, 2020 at 4:18pm   4 Most recent comment from [deleted]:Hello Keith, Customers get email from WP if the option Automatically create Amelia Customer user  in Amelia -> Settings -> Roles Settings -> Customer is enabled, so they are automatically created ... Stine Bjerregaard Past events visibleClosed   Amelia   Updated August 31, 2020 at 3:46pm   4 Most recent comment from Aleksandar Vuković:Hi again StineUsually, page builders have an option to add custom code. If you're using plain WordPress editor, you can edit in HTML, and add it in the same place where you're pasting the s ... Helgi Skaftason Skjortnes Popup ElementorClosed   Amelia   Updated August 31, 2020 at 3:54pm   5 Most recent comment from [deleted]:I created one draft page, and set a button on it that will call out the Popup for the 45 lesson, please check it out. It opens up the popup properly. So that way you need to create buttons for each p ... mitra languages on the websiteClosed Pre-purchase questions for Amelia   Updated August 31, 2020 at 3:08pm   2 Most recent comment from [deleted]:Hi Mitra,Thanks so much for your interest.Amelia can be used with Polylang and WPML, just dynamic strings can not be in more than one language at the time such as names of the services and categories ... Turk Custom FieldsClosed Pre-purchase questions for Amelia   Updated August 31, 2020 at 2:54pm   2 Most recent comment from [deleted]:Hi Turk,Thank you for your interest in our plugin.User's first and last name, email and phone are saved and pre-filled if user is logged in the WordPress during the next booking (on the first boo ... Agnieszka Problems with translationClosed   Amelia   Updated August 31, 2020 at 2:45pm   4 Most recent comment from Aleksandar Vuković:You're welcome AgnieszkaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Norm Sash Documentation for methods and functionsClosed   wpDataTables   Updated August 31, 2020 at 2:38pm   2 Most recent comment from Aleksandar Vuković:Hi again NormAt the moment we don't have any documentation on how you can get wpDataTable objects, but you can use $wpDataTable = WPDataTable::loadWpDataTable($tableId); Norm Sash Exporting of setup informationClosed   wpDataTables   Updated August 31, 2020 at 2:36pm   2 Most recent comment from Aleksandar Vuković:Hello again NormWe don't have anything like this at the moment, but we do plan to develop it at some point in the future.