We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Daniel Hall Scheduled emails - when exactly are they sent?Closed   Amelia   Updated August 21, 2020 at 8:49am   5 Most recent comment from Aleksandar Vuković:Hi again DanielIf you can verify the time zone is correct in your WordPress General settings, I really wouldn't know.Please provide me a temporary WP-admin login for your site where this happens ... Miriam Michalak HTML in notificationsClosed   Amelia   Updated August 21, 2020 at 8:33am   4 Most recent comment from [deleted]:You can check out the Web hooks feature, it can be used for sending data to some other automation tool after some actions in Amelia via hooks, so maybe you can use it to achieve what you want, you can ... Nick PricingClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 8:33am   2 Most recent comment from Miloš Jovanović:HI Nick,Thank you for your inquire.Sorry to disappoint you but unfortunately we do not have this option in our plugin built-in features at the moment.Best regards. Flothers Creating groups of usersClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 8:25am   4 Most recent comment from Miloš Jovanović:HI Flothers,For making free appointments you just need to set price to be 0 and the appointment will be free. Vidhya Gayathri Same Email for two different employeeClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 8:08am   2 Most recent comment from [deleted]:Hi Vidhya Gayathri,Thank you for your interest in our plugin.Unfortunately it is not possible to have two employee with a same email but if you use gmail, outlook mail or yahoo there is a workaround. ... Ciaran Group Booking RescheduleClosed   Amelia   Updated August 26, 2020 at 4:24pm   13 Most recent comment from [deleted]:Hello Ciaran, Just to let you know that we released an update for Amelia today and this fix is included in it. Sorry for the wait.  You can update the plugin manually by following these steps: If yo ... Graham Google CalendarClosed   Amelia   Updated August 21, 2020 at 7:54am   2 Most recent comment from [deleted]:Hello Graham, 1) No, it isn't possible to have different customization for Google calendar for employees and customers, unfortunately. The same Google event is created for both customers and emp ... robin mermet Text messages Unicode issueClosed   Amelia   Updated August 21, 2020 at 7:45am   2 Most recent comment from [deleted]:Hello robin, 1) There isn't a possibility to change this unfortunately, as v calendar is used for the calendar in Amelia, and the month string comes from there, if you choose French in your WP t ... René Frontend Calendar ViewClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 7:44am   4 Most recent comment from [deleted]:Hi Rene,You are welcome.We certainly plan to work on more features in the future and we are constantly improving our plugin, but it will take some time until we implement some large features.Best rega ... Denis Amelia doesn’t loadClosed   Amelia   Updated August 21, 2020 at 7:08am   11 Most recent comment from Aleksandar Vuković:Hi again DenisI'm glad to hear you got it to do what you need.I can see http://www.getamaid.ca/ is using [ameliabooking] view, and here https://getamaid.ca/book-a-service/ you added [ameliaca ... Amir Amelia's data doesn't show up or gets stuck on waitClosed   Amelia   Updated August 21, 2020 at 6:19am   2 Most recent comment from Aleksandar Vuković:Hello AmirSorry to hear about this.Please go to wp-content/plugins/ameliabooking/ameliabooking.php and delete this line: set_site_transient('update_plugins', null); From line 359. Then del ... Gemma Wilks Buffer timeClosed   Amelia   Updated August 20, 2020 at 3:46pm   4 Most recent comment from [deleted]:Hello Gemma, I see your point, but unfortunately, this is not possible, as one Google event is created for one appointment and all attendees are added to this event - so both employee and customers - ... Dennis van den Berg BugClosed   Amelia   Updated August 20, 2020 at 2:40pm   2 Most recent comment from [deleted]:Hello Dennis,The only way to change the redirect URI is editing it in your database.  Please access your database, and find the wp_options table: It is possible for this table to have different p ... Craig Reade Unable to update wpDataTablesClosed   wpDataTables   Updated August 20, 2020 at 1:45pm   2 Most recent comment from Aleksandar Vuković:Hello CraigThank you for your purchase, and sorry to hear you're having issues with the update.Please double-check if you activated the license in wpDataTables settings/Activation, and if you hav ... Daniel Hall Primary color not applying to the "Continue" labelClosed   Amelia   Updated August 20, 2020 at 1:24pm   2 Most recent comment from Aleksandar Vuković:Hello DanielIf only Continue's color doesn't change or is being overwritten, there's probably a conflict with your theme.I can't say for sure, as you didn't leave any related ...