As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Graham Refresh calendarClosed   Amelia   Updated August 31, 2020 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello GrahamI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Please feel free to add this as a feature suggestion on this ... Dennis Greeven font colors on customer panel after update 3.9.1Closed   Amelia   Updated August 31, 2020 at 10:31am   9 Most recent comment from Aleksandar Vuković:Thanks for your help DennisDylan, I'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Luca Apple calendar syncClosed Pre-purchase questions for Amelia   Updated August 31, 2020 at 10:11am   2 Most recent comment from Miloš Jovanović:Hi Luca,Thank you for your inquire.Sorry for late response, we are not working on weekends.At the moment we do not have sync with Apple calendar, probably in future we will work on adding this option ... Tim Rodman nofollow and sponsored Tags in LinksClosed   wpDataTables   Updated August 31, 2020 at 9:55am   2 Most recent comment from Aleksandar Vuković:Hello TimThank you for your purchase.In URL Link columns, no.You can, however, do that in regular string columns, if you add the data as HTML, so like: Google Stage1 Customer database uploadClosed Pre-purchase questions for Amelia   Updated August 31, 2020 at 9:53am   2 Most recent comment from [deleted]:Hi Stage1,Thank you for your interest in our plugin.Unfortunately we don't have option to import customers at the moment. However, during the booking our plugin will make a new customer each time ... Norm Sash Request: Automatically pull license information for ticket systemClosed   wpDataTables   Updated August 31, 2020 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello NormUnfortunately, Ticksy is not our system, and we don't have administrator rights, nor do we have any control over how it functions.We're simply using it as a support platform, so an ... Luisa DesignClosed   Amelia   Updated August 31, 2020 at 9:50am   2 Most recent comment from Aleksandar Vuković:Hello LuisaThe plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI. If you want to use POE ... Justin Wiles Customers incorrectly being rejectedClosed   Amelia   Updated August 31, 2020 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello JustinIf they received an "Appointment Approved" email, and later on they received "Appointment Rejected" email, that can only indicate someone rejected their appointment.There are no triggers ... Jocelyn Luciano Import formatsClosed   wpDataTables   Updated August 31, 2020 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello JocelynThank you for your purchase.Unfortunately, wpDataTables doesn't accept Numbers, but I'm not sure why you're not able to export it to CSV, and have it imported like that.You ... Borja Fernández Lestón ConfigurationClosed   Amelia   Updated August 31, 2020 at 9:02am   4 Most recent comment from [deleted]:You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Ursula Paulus User-defined fields.Closed   Amelia   Updated August 31, 2020 at 8:59am   2 Most recent comment from [deleted]:Hello Ursula Paulus, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. You need to add the placeholders for the Custom fields to the Email notificat ... Elie Samuel how a customer can register on my site from the front end ?Closed   Amelia   Updated August 31, 2020 at 8:57am   2 Most recent comment from Aleksandar Vuković:Hello ElieThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Customers have their profiles create ... Alessandro Storchi Google Sheet bug / Update to v.3Closed   wpDataTables   Updated August 31, 2020 at 8:45am   2 Most recent comment from Aleksandar Vuković:Hello AlessandroIf you activated the license in wpDataTables settings/Activation, you should see an update available in your Plugins section, or in Dashboard/Updates.If you don't see it there, o ... Stine Bjerregaard Continue button missing ..Closed   Amelia   Updated August 31, 2020 at 8:22am   6 Most recent comment from [deleted]:You are welcome, Stine. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Dennis van den Berg Google CalendarClosed   Amelia   Updated August 31, 2020 at 8:18am   4 Most recent comment from [deleted]:You are welcome, Dennis. Glad to see the issue is gone, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.