We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kleber validation.Closed   Amelia   Updated August 20, 2020 at 7:55am   4 Most recent comment from Aleksandar Vuković:Hello KleberUnfortunately, something like this is not possible. The data from custom fields is being saved as an array in wp_amelia_customer_bookings table, and its length can't be defined throug ... Raphaela Kossinis Attachment NotificationClosed   Amelia   Updated August 20, 2020 at 7:29am   2 Most recent comment from [deleted]:Hello Raphaela Kossinis, Thank you for your purchase. In order to have Zoom links  in the email notifications (Zoom placeholders to show information) if your customers choose Zoom appointment, you w ... IPL Tech Individual Booking Links for Services and EmployeesClosed   Amelia   Updated August 20, 2020 at 7:16am   2 Most recent comment from [deleted]:Hello IPL Tech,Thank you for your purchase.There isn't such option in Amelia - there aren't any links that could be created for Services and Employees in Amelia, and them to be sent to custo ... Alvaro Recurrent bookingsClosed   Amelia   Updated August 19, 2020 at 3:05pm   5 Most recent comment from [deleted]:You are welcome, Alvaro. Unfortunately, Amelia doesn't have an integration with any subscription plugin. WooCommerce is used only as a payment method in Amelia. You can try using that plugin, but ... Jean-Marc Hans Employee Panel Access URL is emptyClosed   Amelia   Updated August 19, 2020 at 2:49pm   4 Most recent comment from [deleted]:Glad to see the issue is resolved, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. ilia_Anisimov Impossible to use plugin after update to 3.0.3Closed   wpDataTables   Updated August 19, 2020 at 2:29pm   12 Most recent comment from Aleksandar Vuković:Hello ToinettePlease go to wp-content/plugins/wpdatatables/controllers/wdt_functions.php and delete this line: set_site_transient('update_plugins', null); From line 861. Then delete cach ... Thiago Drummond translate calendarClosed   Amelia   Updated August 19, 2020 at 1:56pm   2 Most recent comment from Aleksandar Vuković:Hello ThiagoI am sorry, but unfortunately something like this is not possible.The calendar locale is pulled from the WordPress language, and a 3rd party library is used to pull the month names and day ... Kyle Hand Chart JS Comparison ColumnClosed   wpDataTables   Updated August 19, 2020 at 1:27pm   4 Most recent comment from Aleksandar Vuković:Probably, KyleI don't play around with Google charts that much. They don't behave well with other elements on the page, so I try to avoid them as much as possible. brett update loading/updating wheel issues on new versionClosed   wpDataTables   Updated August 19, 2020 at 5:29pm   3 Most recent comment from Aleksandar Vuković:Hi again BrettFor this loading issue in Settings page, please go to wp-content/plugins/wpdatatables/assets/js/wpdatatables/admin/plugin-settings/main.js and on line 683 you will see this: dataType: " ... Virginie Valade SMS double chargeClosed   Amelia   Updated August 19, 2020 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hello VirginieThank you for your purchase.The issue here is not that your messages are split into segments and charged twice for it, as you can see your SMS segments are all "1". The issue here is tha ... brett adding custom css through new control panel produces only the spinning wheelClosed   wpDataTables   Updated August 19, 2020 at 1:04pm   2 Most recent comment from Aleksandar Vuković:Hello Brett I noticed this too, so the issue has already been forwarded to our developers. Thanks for your feedback, though! I hope it will be fixed soon. Hugh Import Data FunctionalityClosed   Amelia   Updated August 19, 2020 at 12:45pm   4 Most recent comment from Aleksandar Vuković:Hello HughI'm sorry, sir, but we don't develop new features based on a single customer's request. We have a feature request, and you can see this feature that you're requesting i ... Courtney Yost How to do thingsClosed   Amelia   Updated August 19, 2020 at 12:40pm   2 Most recent comment from [deleted]:Hello Courtney Yost, Thank you for your purchase. There isn't a possibility to create events without a price in Amelia with its current built-in features. If you don't provide some price th ... Danielle Fay Booking an appointmentClosed   Amelia   Updated August 19, 2020 at 12:35pm   4 Most recent comment from Aleksandar Vuković:Hello again DanielleYeah, if you want the available time slots to be offered every 30 minutes, you should choose "30 Minutes" as the default time slot step.This is how it works, though:If your service ... Mustafa Shaaban Refund add-onClosed   Gravity Forms integration for wpDataTables   Updated August 19, 2020 at 11:55am   4 Most recent comment from Aleksandar Vuković:Hi again MustafaIt usually takes 5 - 7 business days for the refund to be processed.